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Chatbot Support Jobs in Virginia (NOW HIRING)

Systems Architect

Mclean, VA

$245K/yr

Experience with Grants.gov-like capabilities, including public-facing web applications, applicant submissions, grantor user management, S2S integrations, forms processing, chatbot support, helpdesk ...

... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...

Support Engineer * Must work 3-days/week onsite in Rockville, MD or Tysons Corner, VA * ONE 30 ... They are developing generative AI regulatory specific chatbot similar to a chatGPT. * Called ...

Lead Developer

Mclean, VA

$59.75 - $78/hr

Support corrective and preventative maintenance for the Grants.gov application and chatbot to sustain availability, performance, usability, and uninterrupted service through rolling deployment ...

Architect AI-powered chatbot systems including intelligent search, recommendation engines, context ... Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 ...

Architect AI-powered chatbot systems including intelligent search, recommendation engines, context ... Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 ...

Support automated model monitoring reports, executive dashboards, and PDF report generation ... chatbot integration, and prompt-based analytics. Collaborate with model developers, technology ...

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Showing results 1-20

Chatbot Support information

See Virginia salary details

$16

$39

$67

How much do chatbot support jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for chatbot support in Virginia is $39.53, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.25 per hour, depending on experience, location, and employer.

What are the typical responsibilities of a Chatbot Support professional on a daily basis?

As a Chatbot Support professional, you will spend your day monitoring chatbot conversations, troubleshooting user issues, and escalating complex queries to human agents when necessary. You'll also analyze conversation logs to identify recurring problems, update knowledge base articles, and suggest improvements for better user experience. Collaborating closely with technical teams and customer service departments is common to ensure seamless chatbot performance. This role offers a dynamic work environment where your contributions can have a direct impact on customer satisfaction and the continuous improvement of automated support systems.

What are the key skills and qualifications needed to thrive in the Chatbot Support position, and why are they important?

To thrive as a Chatbot Support professional, you need strong written communication skills, problem-solving abilities, and familiarity with customer service protocols. Experience with chatbot management platforms, CRM systems, and basic knowledge of troubleshooting chat solutions is often required. Patience, adaptability, and a customer-focused mindset help individuals excel in this role. These skills are crucial for ensuring efficient and effective support to users interacting with automated systems while maintaining high customer satisfaction.

What is a Chatbot Support job?

A Chatbot Support job involves managing and optimizing chatbot interactions to assist users efficiently. Responsibilities typically include troubleshooting chatbot issues, refining responses, and improving user experience. This role may also involve analyzing chatbot performance data and collaborating with developers to enhance functionality. Strong communication skills and familiarity with AI or NLP technologies can be beneficial.

What are popular job titles related to Chatbot Support jobs in Virginia? For Chatbot Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Chatbot Support jobs in Virginia look for? The top searched job categories for Chatbot Support jobs in Virginia are:
Infographic showing various Chatbot Support job openings in Virginia as of July 2026, with employment types broken down into 7% Locum Tenens, 57% As Needed, 17% Full Time, 4% Part Time, 1% Contract, and 14% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $82,219 per year, or $39.5 per hour.

$245K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago


Guidehouse rating

7.7

Company rating: 7.7 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

42nd of 72 rated business consultants


Job description

Job Family:

Systems Engineering


Travel Required:

Up to 10%


Clearance Required:

Ability to Obtain Public Trust

As a System Architect, you will lead the technical architecture, modernization, and continuous improvement of the Grants.gov platform and related solutions supporting federal grant-making operations. You will collaborate with federal stakeholders, product teams, engineers, security specialists, and operations personnel to design scalable, secure, and highly available solutions that support mission-critical services for millions of users across the federal grants ecosystem. You will provide architectural leadership for system enhancements, platform modernization, cloud-based services, integrations, security compliance, and operational excellence while supporting the consolidation objectives between Grants.gov and GrantSolutions.

  • Lead the development and maintenance of enterprise, solution, application, integration, and platform architectures supporting Grants.gov and related services.

  • Design scalable, highly available, secure, and resilient application and infrastructure solutions that support continuous operations and disaster recovery requirements.

  • Define architecture roadmaps, modernization strategies, and technical recommendations that improve system performance, availability, maintainability, and cost efficiency.

  • Collaborate with development, operations, security, and cloud teams to ensure architectural alignment across platforms, applications, databases, integrations, and hosting environments.

  • Evaluate and recommend emerging technologies, automation capabilities, cloud services, AI-enabled solutions, and operational improvements.

  • Provide technical oversight for system-to-system integrations, APIs, data exchanges, forms processing, and application workflows.

  • Support architecture governance processes, solution reviews, technical documentation, and compliance with federal architecture standards and HHS Enterprise Performance Life Cycle (EPLC) requirements.

  • Participate in incident investigations, root cause analyses, capacity planning, performance optimization, and technology risk assessments.

  • Support cybersecurity and privacy initiatives, including Authority to Operate (ATO) activities, security documentation, POA&M management, incident response, and compliance requirements.

  • Present technical concepts, architecture recommendations, alternatives, and modernization plans to executive, business, and technical stakeholders.

  • Develop architecture artifacts, technical management plans, system documentation, and executive-ready presentations that support operational and strategic decision-making.

What You Will Need:

  • Bachelor's degree . Additional Four(4) years of exp needed in lieu of degree.

  • Eight(8) to Ten(10)+ years of experience designing, developing, and supporting enterprise-scale application architectures.

  • Experience architecting cloud-hosted solutions, preferably within AWS environments.

  • Experience with enterprise application integration, APIs, web services, and service-oriented or microservices architectures.

  • Experience designing highly available, secure, and scalable systems supporting public-facing applications.

  • Knowledge of application lifecycle management, DevSecOps practices, CI/CD pipelines, configuration management, and release management.

  • Experience supporting federal IT systems and compliance frameworks.

  • Strong understanding of:

    • Application architecture and design patterns

    • Database architecture and performance optimization

    • Security architecture and risk management

    • Disaster recovery and business continuity planning

    • Performance and capacity management

    • Identity and access management

  • Experience developing technical documentation, architecture diagrams, operational procedures, and executive briefings.

  • Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.

  • Must be able to OBTAIN and MAINTAIN a Federal or DoD "PUBLIC TRUST"; candidates must obtain approved adjudication of their PUBLIC TRUST prior to onboarding with Guidehouse. Candidates with an ACTIVE PUBLIC TRUST or SUITABILITY are preferred.


What Would Be Nice To Have:

  • Experience supporting federal grants management systems, shared service platforms, or large public-facing government applications.

  • Experience with Grants.gov

  • Experience with HHS, ACF, CMS, HRSA, NIH, or other federal grant-making agencies.

  • Knowledge of HHS Enterprise Performance Life Cycle (EPLC), federal IT governance, ATO processes, security assessment activities, and compliance-driven delivery environments.

  • Experience with Grants.gov-like capabilities, including public-facing web applications, applicant submissions, grantor user management, S2S integrations, forms processing, chatbot support, helpdesk escalations, or system status communications.

  • Experience supporting cloud-hosted applications, AWS environments, application platform security, certificate management, account management, logging, monitoring, backup validation, or disaster recovery planning.

  • Experience supporting modernization, consolidation, transition-in, or multi-vendor integration initiatives involving multiple applications and stakeholder organizations.

  • Relevant certifications or credentials such as:

    • o AWS Solutions Architect Professional

      o TOGAF

      o CISSP

      o Certified Federal Enterprise Architect (CFEA)

      o SAFe Architect or equivalent Agile architecture certification

The annual salary range for this position is $130,000.00-$216,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.


What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

  • Medical, Rx, Dental & Vision Insurance

  • Personal and Family Sick Time & Company Paid Holidays

  • Parental Leave

  • 401(k) Retirement Plan

  • Group Term Life and Travel Assistance

  • Voluntary Life and AD&D Insurance

  • Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts

  • Transit and Parking Commuter Benefits

  • Short-Term & Long-Term Disability

  • Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities

  • Employee Referral Program

  • Corporate Sponsored Events & Community Outreach

  • Care.com annual membership

  • Employee Assistance Program

  • Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

  • Position may be eligible for a discretionary variable incentive bonus

About Guidehouse

Guidehouse is an Equal Opportunity Employer-Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse's Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant's dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.


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