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Chatbot Support Jobs in Virginia (NOW HIRING)

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates. * Support content inventories, broken ...

Freddie Mac

Accounting and Finance Analyst

Mclean, VA · On-site

Experience with or willingness to learn AI tools, including chatbot systems such as FredAI, to support productivity and business problem solving * Self-driven, curious, and eager to learn with a ...

Freddie Mac

Accounting and Finance Analyst

Mclean, VA · On-site

Experience with or willingness to learn AI tools, including chatbot systems such as FredAI, to support productivity and business problem solving * Self-driven, curious, and eager to learn with a ...

Node.Digital

Senior AI/ML Engineer

Herndon, VA · On-site +1

$107K - $147K/yr

... learning in support of continuous improvement, learning and augmented decision-making. Key ... chatbot development and conversational AI Experience with AWS Bedrock Agents and Guardrails ...

Node.Digital LLC

Senior AI/ML Engineer

Herndon, VA · On-site

$140 - $190/hr

... learning in support of continuous improvement, learning and augmented decision‑making ... Knowledge of chatbot development and conversational AI * Experience with AWS Bedrock Agents and ...

Node.Digital

Senior AI/ML Engineer

Herndon, VA · On-site

$107K - $147K/yr

... learning in support of continuous improvement, learning and augmented decision-making. Key ... chatbot development and conversational AI Experience with AWS Bedrock Agents and Guardrails ...

Freddie Mac

Accounting and Finance Analyst

Mclean, VA · On-site

Experience with or willingness to learn AI tools, including chatbot systems such as FredAI, to support productivity and business problem solving * Self-driven, curious, and eager to learn with a ...

Node.Digital

Senior AI/ML Engineer

Herndon, VA · On-site

$107K - $147K/yr

... learning in support of continuous improvement, learning and augmented decision-making. Key ... chatbot development and conversational AI Experience with AWS Bedrock Agents and Guardrails ...

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All JobsChatbot Support JobsChatbot Support Jobs in Virginia

Chatbot Support information

See Virginia salary details

$16

$39

$67

How much do chatbot support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for chatbot support in Virginia is $39.53, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.25 per hour, depending on experience, location, and employer.

What does a chatbot support do?

As a Chatbot Support professional, you will spend your day monitoring chatbot conversations, troubleshooting user issues, and escalating complex queries to human agents when necessary. You'll also analyze conversation logs to identify recurring problems, update knowledge base articles, and suggest improvements for better user experience. Collaborating closely with technical teams and customer service departments is common to ensure seamless chatbot performance. This role offers a dynamic work environment where your contributions can have a direct impact on customer satisfaction and the continuous improvement of automated support systems.

What are the key skills and qualifications needed to thrive in chatbot support?

To thrive as a Chatbot Support professional, you need strong written communication skills, problem-solving abilities, and familiarity with customer service protocols. Experience with chatbot management platforms, CRM systems, and basic knowledge of troubleshooting chat solutions is often required. Patience, adaptability, and a customer-focused mindset help individuals excel in this role. These skills are crucial for ensuring efficient and effective support to users interacting with automated systems while maintaining high customer satisfaction.

What is a chatbot support?

A Chatbot Support job involves managing and optimizing chatbot interactions to assist users efficiently. Responsibilities typically include troubleshooting chatbot issues, refining responses, and improving user experience. This role may also involve analyzing chatbot performance data and collaborating with developers to enhance functionality. Strong communication skills and familiarity with AI or NLP technologies can be beneficial.

What are popular job titles related to Chatbot Support jobs in Virginia? For Chatbot Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Chatbot Support jobs in Virginia look for? The top searched job categories for Chatbot Support jobs in Virginia are:
Chatbot Support jobs near you
Infographic showing various Chatbot Support job openings in Virginia as of August 2026, with employment types broken down into 66% Full Time, 11% Part Time, 5% Temporary, and 18% Contract. Highlights an 72% In-person, 14% Hybrid, and 14% Remote job distribution, with an average salary of $82,219 per year, or $39.5 per hour.

Web Administrator

RIVA Solutions Inc.

Reston, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Position: Web Administrator 
Location: Hybrid or Remote 
Terms: Full Time 
Clearance: U.S. Citizenship Preferred; Ability to Obtain Public Trust 
Travel: 0–10% 
 
RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. 
That’s RIVA. 
We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions—we support efforts that strengthen communities and serve the public good. 
 
RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one—all while supporting missions that matter. 
 
Position Overview 
RIVA Solutions is seeking a Web Administrator to support Federal client web operations and digital services. The ideal candidate will manage WebAdmin requests, support content publishing and maintenance activities, coordinate with cross-functional teams, and ensure timely communication and issue resolution for stakeholders. This role supports content operations, ticket management, quality control, accessibility, and operational reporting within a fast-paced Federal web environment. 
 
Core Responsibilities 
  • Monitor the WebAdmin mailbox and public inquiry channels, create tickets, triage requests, assign work to appropriate teams, and track status through resolution. 
  • Maintain responsive communication with Federal client stakeholders and requestors regarding ticket status, timelines, and completed work. 
  • Post, update, archive, and maintain Federal client web content in Drupal/WCMS according to established workflows, metadata standards, and quality control procedures. 
  • Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates. 
  • Support content inventories, broken link reviews, redirects, archiving activities, content validation, and readiness checks for website updates and deployments. 
  • Provide basic functional, browser, mobile, accessibility, and regression testing for content updates and site changes. 
  • Support Voice of Customer survey administration and compile customer feedback reports and service improvement recommendations. 
  • Maintain operational documentation, ticketing procedures, user guides, tutorials, Confluence pages, and knowledge articles. 
  • Coordinate with project leadership, content analysts, UX staff, developers, QA, Federal client IT, and contractors to resolve operational issues and maintain service continuity. 
  • Minimum Qualifications 
  • Experience using Drupal, WordPress, SharePoint, or another WCMS to post, update, format, and maintain web content. 
  • Experience with ticketing systems such as Jira, ServiceNow, Zendesk, or comparable tools, including intake, triage, routing, and status tracking. 
  • Basic understanding of HTML, CSS, web publishing workflows, metadata, redirects, broken link management, and content quality control. 
  • Strong customer service, written communication, organization, follow-up, and prioritization skills. 
  • Familiarity with Section 508/WCAG concepts and basic accessibility checks for web pages and documents. 
  • Ability to collaborate across content, technical, QA, and Government stakeholder groups in a fast-paced web operations environment. 
 
Preferred Qualifications 
  • Experience supporting Federal public-facing websites, Federal client websites, or healthcare/scientific content. 
  • Experience with Jira/Confluence administration, Agile/Kanban boards, Google Analytics, DAP, BrowserStack, WAVE, Axe, Lighthouse, or GovDelivery/Granicus. 
  • Experience writing SOPs, user guides, training materials, FAQs, or knowledge base articles. 
  • Certified Scrum Master (CSM), Google Analytics training, or accessibility training preferred. 
 
Salary 
$85K 
 
RIVA Benefits 
  • Paid Time Off / Sick Leave 
  • Health, Dental, and Vision Coverage 
  • Life Insurance 
  • 401(k) Retirement Plan with Company Match 
  • HSA/FSA Spending Accounts 
  • Long- and Short-Term Disability 
  • Pet Insurance 
  • Wellness Program Initiatives 
  • RIVA Flex (Flexible Hours and Hybrid Support, where applicable) 
  • Additional Workplace Benefits 
 
Equal Opportunity Statement 
RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected class. 
 
If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.