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Chatbot Support Jobs (NOW HIRING)

Kikoff

CX Strategy Associate

San Francisco, CA · On-site

$19.50 - $26/hr

Analyze CX performance across channels (chatbot, support, product journeys) * Identify friction points not captured in support tickets (e.g., drop-offs, dead ends) * Build and maintain dashboards to ...

Teklead Corp.

Sr Chatbot Engineer

Westlake Village, CA · On-site

$68 - $78/hr

Requirements :: • 2+ years experience with Chatbot and RAG Application Development • 2+ years ... Teklead is dedicated to providing the highest quality software development/support and IT staffing ...

Judge Group, Inc.

Data Analyst: I

San Diego, CA · On-site

$30 - $35/hr

Support Human-in-the-Loop processes for AI chatbot operations. * Identify process gaps, user pain points, and opportunities for optimization. * Maintain documentation, process guides, and knowledge ...

New

Kikoff

CX Strategy Associate

San Francisco, CA · On-site

$110K - $145K/yr

Analyze CX performance across channels (chatbot, support, product journeys) * Identify friction points not captured in support tickets (e.g., drop-offs, dead ends) * Build and maintain dashboards to ...

Vanta

AI Optimization Specialist, Support

$129K - $152K/yr

Optimize Support's AI Chatbot Workflows * Own and refine chatbot workflows, guidance, and custom answers within Intercom. * Use data and real-time behavior to continuously iterate and improve.

Snap-on Inc

Support Engineer

Kenosha, WI

Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions) * Bachelor's degree in computer science, Information Systems, or ...

Snap-on Inc

Support Engineer

Kenosha, WI · On-site

Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions) Qualifications * Bachelor's degree in computer science, Information ...

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Chatbot Support information

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$16

$39

$68

How much do chatbot support jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for chatbot support in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the typical responsibilities of a Chatbot Support professional on a daily basis?

As a Chatbot Support professional, you will spend your day monitoring chatbot conversations, troubleshooting user issues, and escalating complex queries to human agents when necessary. You'll also analyze conversation logs to identify recurring problems, update knowledge base articles, and suggest improvements for better user experience. Collaborating closely with technical teams and customer service departments is common to ensure seamless chatbot performance. This role offers a dynamic work environment where your contributions can have a direct impact on customer satisfaction and the continuous improvement of automated support systems.

What are the key skills and qualifications needed to thrive in the Chatbot Support position, and why are they important?

To thrive as a Chatbot Support professional, you need strong written communication skills, problem-solving abilities, and familiarity with customer service protocols. Experience with chatbot management platforms, CRM systems, and basic knowledge of troubleshooting chat solutions is often required. Patience, adaptability, and a customer-focused mindset help individuals excel in this role. These skills are crucial for ensuring efficient and effective support to users interacting with automated systems while maintaining high customer satisfaction.

What is a Chatbot Support job?

A Chatbot Support job involves managing and optimizing chatbot interactions to assist users efficiently. Responsibilities typically include troubleshooting chatbot issues, refining responses, and improving user experience. This role may also involve analyzing chatbot performance data and collaborating with developers to enhance functionality. Strong communication skills and familiarity with AI or NLP technologies can be beneficial.

More about Chatbot Support jobs
What cities are hiring for Chatbot Support jobs? Cities with the most Chatbot Support job openings:
What are the most commonly searched types of Chatbot Support jobs? The most popular types of Chatbot Support jobs are:
What states have the most Chatbot Support jobs? States with the most job openings for Chatbot Support jobs include:
What job categories do people searching Chatbot Support jobs look for? The top searched job categories for Chatbot Support jobs are:
Chatbot Support jobs near you
Infographic showing various Chatbot Support job openings in the United States as of July 2026, with employment types broken down into 9% Locum Tenens, 74% As Needed, 1% Full Time, 15% Nights, and 1% Summer. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Automation Support Associate

Onyx Games LLC

New York, NY • On-site

Full-time

Posted 22 days ago

Job description

Company Overview
Onyx Odds is a fast-growing prediction platform transforming how people interact with sports, crypto, and real-world events. Founded by a Harvard graduate with experience at Jane Street and backed by a team with backgrounds in sports gaming, technology, finance, consulting, and consumer products, Onyx is building the future by making markets more accessible, intuitive, and engaging.
Based in the NoHo area of Manhattan, Onyx has seen significant growth in user activity and community engagement, driving continued expansion across its product, engineering, operations, and go-to-market teams.
Job Description
We're looking for a Support Automation Associate to help improve and scale our customer focused operations. You'll work closely with our Customer Success, Product, and Engineering teams to build and maintain tools, workflows, and processes that support our users. We're looking for someone who enjoys solving problems, taking ownership, and helping create an assistance experience that grows alongside the business in a fast-moving, regulated consumer environment.
What You'll Do
  • Build, maintain, and iterate chatbot support and additional automation tools
  • Develop a roadmap for future support automation tied to user growth, product launches, and compliance requirements
  • Develop, monitor, and refine KPIs to improve chatbot and automation performance
  • Work across departments (Engineering, Product, Regulatory/Compliance, etc.) to align support functions with business, technical, and regulatory requirements

Background
  • 2-4+ years of experience managing chatbot platforms, AI support tooling, or digital customer success experience
  • Hands-on experience with Intercom or a comparable customer engagement platform
  • Working knowledge of NLP, ML, and AI-driven support technologies
  • Ability to operate independently, communicate cross functionally, and move fast in a startup environment

Nice to Have
  • Experience in a regulated consumer space (fintech, sports gaming, crypto)
  • Prior startup experience (Series A-C environment)

Compensation & Details
  • Compensation: 90k-170k
  • Strong benefits package
  • Competitive equity package
  • Visa Sponsorship: We are unable to offer employment visa sponsorship for this position.

Onyx Odds is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

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