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Chatbot Support Jobs (NOW HIRING)

Kikoff

CX Strategy Associate

San Francisco, CA

$19.50 - $26/hr

Analyze CX performance across channels (chatbot, support, product journeys) * Identify friction points not captured in support tickets (e.g., drop-offs, dead ends) * Build and maintain dashboards to ...

Kikoff

CX Strategy Associate

San Francisco, CA · On-site

$110K - $145K/yr

Analyze CX performance across channels (chatbot, support, product journeys) * Identify friction points not captured in support tickets (e.g., drop-offs, dead ends) * Build and maintain dashboards to ...

Teklead Corp.

Sr Chatbot Engineer

Westlake Village, CA · On-site

$68 - $78/hr

Requirements :: • 2+ years experience with Chatbot and RAG Application Development • 2+ years ... Teklead is dedicated to providing the highest quality software development/support and IT staffing ...

Forhyre

Tech Lead - Conversational AI

New York, NY

... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...

Forhyre

Tech Lead - Conversational AI

Plano, TX

... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...

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How much do chatbot support jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for chatbot support in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the typical responsibilities of a Chatbot Support professional on a daily basis?

As a Chatbot Support professional, you will spend your day monitoring chatbot conversations, troubleshooting user issues, and escalating complex queries to human agents when necessary. You'll also analyze conversation logs to identify recurring problems, update knowledge base articles, and suggest improvements for better user experience. Collaborating closely with technical teams and customer service departments is common to ensure seamless chatbot performance. This role offers a dynamic work environment where your contributions can have a direct impact on customer satisfaction and the continuous improvement of automated support systems.

What are the key skills and qualifications needed to thrive in the Chatbot Support position, and why are they important?

To thrive as a Chatbot Support professional, you need strong written communication skills, problem-solving abilities, and familiarity with customer service protocols. Experience with chatbot management platforms, CRM systems, and basic knowledge of troubleshooting chat solutions is often required. Patience, adaptability, and a customer-focused mindset help individuals excel in this role. These skills are crucial for ensuring efficient and effective support to users interacting with automated systems while maintaining high customer satisfaction.

What is a Chatbot Support job?

A Chatbot Support job involves managing and optimizing chatbot interactions to assist users efficiently. Responsibilities typically include troubleshooting chatbot issues, refining responses, and improving user experience. This role may also involve analyzing chatbot performance data and collaborating with developers to enhance functionality. Strong communication skills and familiarity with AI or NLP technologies can be beneficial.

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Chatbot Support jobs near you
CX Strategy Associate

CX Strategy Associate

Kikoff

San Francisco, CA

$19.50 - $26/hr

Other

Posted 8 days ago

Job description

CX Strategy AssociateAbout this role

As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement. This role focuses on identifying high-impact CX gaps and building scalable solutions that improve efficiency, reduce friction, and strengthen customer outcomes.

You will work on problems that sit between Product and Operations-ranging from improving onboarding flows to enhancing support automation and building internal tools. This role also contributes to shaping how we measure and optimize customer experience, including areas like contact rate, CSAT, and customer risk signals.

This is a high-ownership role with exposure to strategic questions, but with a primary focus on execution and building systems that scale.

Role & responsibilitiesAI Automation
  • Improve chatbot performance (coverage, containment, resolution quality)
  • Design and implement automation beyond chatbots, including:
    • Agent-assist / "copilot" workflows to reduce manual effort and errors
    • Automated servicing flows (e.g., follow-ups, status updates, issue resolution)
CX Tooling
  • Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection)
  • Support development of internal tools that increase agent and team efficiency
  • Help standardize tooling and workflows across support channels
Measurement & Insights
  • Analyze CX performance across channels (chatbot, support, product journeys)
  • Identify friction points not captured in support tickets (e.g., drop-offs, dead ends)
  • Build and maintain dashboards to track key CX metrics and initiative impact
Cross-functional execution
  • Partner with Customer Operations, Product, and Data teams to implement solutions
  • Own initiatives end-to-end: problem definition solution design launch measurement
  • Translate customer insights and data into actionable improvements
Expertise & experience required
  • 2-4 years experience in Operations, Product Ops, CX, Consulting, or similar roles
  • Strong analytical and problem-solving skills
  • Ability to operate in ambiguous environments and drive execution
  • Experience working cross-functionally with Product, Engineering, or Operations teams
  • High ownership and bias toward action

Nice to have:

  • Experience with CX tools (Zendesk, chat platforms, CSAT tools)
  • Exposure to automation, workflows, or AI-driven tools
  • Experience building dashboards or working with data tools (SQL, Looker, etc.)

Apply