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Chatbot Support Jobs (NOW HIRING)

Teklead Corp.

Sr Chatbot Engineer

Westlake Village, CA · On-site

$68 - $78/hr

Requirements :: • 2+ years experience with Chatbot and RAG Application Development • 2+ years ... Teklead is dedicated to providing the highest quality software development/support and IT staffing ...

Snapchat

Lead, Strategy & Operations

Santa Clarita, CA · On-site

$142 - $214/hr

What you'll doOwn the roadmap for help center, in-app, and chatbot support content, and write, edit, and publish content for product launches, policy changes, and workflow updates while maintaining ...

Vanta

AI Optimization Specialist, Support

$129K - $152K/yr

Optimize Support's AI Chatbot Workflows * Own and refine chatbot workflows, guidance, and custom answers within Intercom. * Use data and real-time behavior to continuously iterate and improve.

Snapchat

Lead, Strategy & Operations

Los Angeles, CA · On-site

What you'll do * Own the roadmap for help center, in-app, and chatbot support content, and write, edit, and publish content for product launches, policy changes, and workflow updates while ...

Snap

Lead, Strategy & Operations

Los Angeles, CA · On-site

$142 - $214/hr

What you'll do * Own the roadmap for help center, in-app, and chatbot support content, and write, edit, and publish content for product launches, policy changes, and workflow updates while ...

Guidehouse

Systems Architect

Rockville, MD · On-site

$247K/yr

Experience with Grants.gov-like capabilities, including public-facing web applications, applicant submissions, grantor user management, S2S integrations, forms processing, chatbot support, helpdesk ...

Guidehouse

Systems Architect

Rockville, MD · On-site

$247K/yr

Experience with Grants.gov-like capabilities, including public-facing web applications, applicant submissions, grantor user management, S2S integrations, forms processing, chatbot support, helpdesk ...

Guidehouse

Systems Architect

$248K/yr

Experience with Grants.gov-like capabilities, including public-facing web applications, applicant submissions, grantor user management, S2S integrations, forms processing, chatbot support, helpdesk ...

Infosys Limited

$110 - $170/hr

Support the preparation of technical and commercial proposals, aligning them with client needs and ... Experience in Chatbot implementation in AWS cloud. * Experience in Docker, Kubernetes scalable ...

New

Guidehouse

Systems Architect

Mclean, VA · On-site

$245K/yr

Experience with Grants.gov-like capabilities, including public-facing web applications, applicant submissions, grantor user management, S2S integrations, forms processing, chatbot support, helpdesk ...

Cerebras

CX Strategy Associate

San Francisco, CA · On-site

$110 - $145/hr

Analyze CX performance across channels (chatbot, support, product journeys) * Identify friction points not captured in support tickets (e.g., drop-offs, dead ends) * Build and maintain dashboards to ...

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Chatbot Support information

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$16

$39

$68

How much do chatbot support jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for chatbot support in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is a chatbot support?

A Chatbot Support job involves managing and optimizing chatbot interactions to assist users efficiently. Responsibilities typically include troubleshooting chatbot issues, refining responses, and improving user experience. This role may also involve analyzing chatbot performance data and collaborating with developers to enhance functionality. Strong communication skills and familiarity with AI or NLP technologies can be beneficial.

What does a chatbot support do?

As a Chatbot Support professional, you will spend your day monitoring chatbot conversations, troubleshooting user issues, and escalating complex queries to human agents when necessary. You'll also analyze conversation logs to identify recurring problems, update knowledge base articles, and suggest improvements for better user experience. Collaborating closely with technical teams and customer service departments is common to ensure seamless chatbot performance. This role offers a dynamic work environment where your contributions can have a direct impact on customer satisfaction and the continuous improvement of automated support systems.

What are the key skills and qualifications needed to thrive in chatbot support?

To thrive as a Chatbot Support professional, you need strong written communication skills, problem-solving abilities, and familiarity with customer service protocols. Experience with chatbot management platforms, CRM systems, and basic knowledge of troubleshooting chat solutions is often required. Patience, adaptability, and a customer-focused mindset help individuals excel in this role. These skills are crucial for ensuring efficient and effective support to users interacting with automated systems while maintaining high customer satisfaction.

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Chatbot Support jobs near you
Infographic showing various Chatbot Support job openings in the United States as of August 2026, with employment types broken down into 3% Internship, 70% Full Time, 3% Part Time, 3% Temporary, and 21% Contract. Highlights an 65% In-person, 6% Hybrid, and 29% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

Chatbot Conversational AI Developer

IT America Inc

Hartford, CT • On-site

$50.75 - $69.75/hr

Contractor

Re-posted 26 days ago

Job description

Position               : Chatbot Conversational AI Developer (IBM Watson, Google Dialogflow CX, LivePerson, Amazon Lex, Kore.ai, NLP)

Location              : Hartford, CT (Hybrid)

Duration              : Long term contract

Primary Skill Set              : IBM Watson

Secondary Skillset           : Chatbot conversational AI tool (i.e Google Dialogflow CX, LivePerson, Amazon Lex, Kore.ai)

Job Description:

  • Ability to design and develop AI conversations with responses coming from outside APIs via cloud function or integration with other systems
  • Applying clean coding skills and best practices
  • Collaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfill intents
  • Collaborating with teams and other developers to design, develop, test, deploy and maintain a chatbot
  • Troubleshoot bots, debug, and deploy chatbots on various channels (voice/chat)
  • Leveraging AI, NLP Technologies and cognitive machine learning to develop chatbot applications
  • Integrate chatbot solutions with multiple platforms
  • Enhancing user effectiveness of the conversational agents with the help of advanced technologies
  • Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities
  • Tuning and enhancing Speech to Text models

Required Qualifications:

  • 5+ years software delivery experience
  • 3+ years of Chatbot development experience with IBM Watson Assistant, or any other similar chatbot conversational AI tool (i.e Google Dialogflow CX, LivePerson, Amazon Lex, Kore.ai)
  • 3+ years training and improving intent recognition by curating the appropriate training data sets
  • 3+ years applying Conversational AI best practices (e.g. NLP and training data best practices)
  • 1+ years of experience in CICD, Git, unit-testing and source code management
  • 1+ years of knowledge of cloud development and deployment principles
  • 1+ years of working in an Agile environment, with knowledge in DevOps approaches, end-to-end software development processes and business requirements

Preferred Qualifications:

  • Experience with working on watsonx Assistant and watsonx Orchestrate
  • Backend (server side) development experience either in Java, node.js
  • Multi-language background and experience working with programming languages such as Python, Java, Javascript/Typescript
  • Experience with IBM Voice gateway and / or IBM Discovery is a plus
  • Knowledge of automated speech recognition, including SSML tagging for TTS