Support Engineer
Kenosha, WI · On-site
Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions) Qualifications * Bachelor's degree in computer science, Information ...
Support Engineer
Kenosha, WI · On-site
Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions) Qualifications * Bachelor's degree in computer science, Information ...
Support Engineer
Kenosha, WI · On-site
Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions) * Bachelor's degree in computer science, Information Systems, or ...
Support Engineer
Kenosha, WI · On-site
Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions) * Bachelor's degree in computer science, Information Systems, or ...
Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions) Qualifications * Bachelor's degree in computer science, Information ...
Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions) Qualifications * Bachelor's degree in computer science, Information ...
This critical role supports a multi-segment commercial model spanning CLIA LDT, pharma CRO services ... Select and deploy an integrated telephony platform and AI chatbot for triage and first-touch ...
This critical role supports a multi-segment commercial model spanning CLIA LDT, pharma CRO services ... Select and deploy an integrated telephony platform and AI chatbot for triage and first-touch ...
Director, Customer Operations
Madison, WI · On-site
This critical role supports a multi-segment commercial model spanning CLIA LDT, pharma CRO services ... Select and deploy an integrated telephony platform and AI chatbot for triage and first-touch ...
Quick apply
Director, Customer Operations
Madison, WI · On-site
This critical role supports a multi-segment commercial model spanning CLIA LDT, pharma CRO services ... Select and deploy an integrated telephony platform and AI chatbot for triage and first-touch ...
Director, Customer Operations
Madison, WI · On-site
This critical role supports a multi-segment commercial model spanning CLIA LDT, pharma CRO services ... Select and deploy an integrated telephony platform and AI chatbot for triage and first-touch ...
Director, Customer Operations
Madison, WI · On-site
This critical role supports a multi-segment commercial model spanning CLIA LDT, pharma CRO services ... Select and deploy an integrated telephony platform and AI chatbot for triage and first-touch ...
Support relevant healthcare regulatory requirements (e.g., HIPAA, FDA guidelines, CE Mark/Medical ... Note: "Documentation" includes a variety of formats including videos, chatbot, interactive models ...
Support relevant healthcare regulatory requirements (e.g., HIPAA, FDA guidelines, CE Mark/Medical ... Note: "Documentation" includes a variety of formats including videos, chatbot, interactive models ...
Support relevant healthcare regulatory requirements (e.g., HIPAA, FDA guidelines, CE Mark/Medical ... Note: "Documentation" includes a variety of formats including videos, chatbot, interactive models ...
Support relevant healthcare regulatory requirements (e.g., HIPAA, FDA guidelines, CE Mark/Medical ... Note: "Documentation" includes a variety of formats including videos, chatbot, interactive models ...
Support relevant healthcare regulatory requirements (e.g., HIPAA, FDA guidelines, CE Mark/Medical ... Note: "Documentation" includes a variety of formats including videos, chatbot, interactive models ...
Support relevant healthcare regulatory requirements (e.g., HIPAA, FDA guidelines, CE Mark/Medical ... Note: "Documentation" includes a variety of formats including videos, chatbot, interactive models ...
Marketing Coordinator
Fond Du Lac, WI · On-site
$42K - $62K/yr
... Support internal communications, leadership updates, and company-wide initiatives • Manage AI ... Experience with AI agents, chatbot content development, or marketing automation logic Why Join Us ...
Marketing Coordinator
Fond Du Lac, WI · On-site
$42K - $62K/yr
... Support internal communications, leadership updates, and company-wide initiatives • Manage AI ... Experience with AI agents, chatbot content development, or marketing automation logic Why Join Us ...
Chatbot Support information
See Wisconsin salary details
$16.74 - $21.46
4% of jobs
$21.46 - $26.18
9% of jobs
$30.09 is the 25th percentile. Wages below this are outliers.
$26.18 - $30.90
14% of jobs
$30.90 - $35.62
15% of jobs
The median wage is $37.84 / hr.
$35.62 - $40.34
17% of jobs
$40.34 - $45.06
16% of jobs
$45.19 is the 75th percentile. Wages above this are outliers.
$45.06 - $49.78
9% of jobs
$49.78 - $54.50
7% of jobs
$54.50 - $59.22
4% of jobs
$59.22 - $63.95
3% of jobs
$63.95 - $68.67
1% of jobs
$16
$40
$68
How much do chatbot support jobs pay per hour?
As of Jul 13, 2026, the average hourly pay for chatbot support in Wisconsin is $40.24, according to ZipRecruiter salary data. Most workers in this role earn between $29.86 and $47.07 per hour, depending on experience, location, and employer.
What are the typical responsibilities of a Chatbot Support professional on a daily basis?
As a Chatbot Support professional, you will spend your day monitoring chatbot conversations, troubleshooting user issues, and escalating complex queries to human agents when necessary. You'll also analyze conversation logs to identify recurring problems, update knowledge base articles, and suggest improvements for better user experience. Collaborating closely with technical teams and customer service departments is common to ensure seamless chatbot performance. This role offers a dynamic work environment where your contributions can have a direct impact on customer satisfaction and the continuous improvement of automated support systems.
What are the key skills and qualifications needed to thrive in the Chatbot Support position, and why are they important?
To thrive as a Chatbot Support professional, you need strong written communication skills, problem-solving abilities, and familiarity with customer service protocols. Experience with chatbot management platforms, CRM systems, and basic knowledge of troubleshooting chat solutions is often required. Patience, adaptability, and a customer-focused mindset help individuals excel in this role. These skills are crucial for ensuring efficient and effective support to users interacting with automated systems while maintaining high customer satisfaction.
What is a Chatbot Support job?
A Chatbot Support job involves managing and optimizing chatbot interactions to assist users efficiently. Responsibilities typically include troubleshooting chatbot issues, refining responses, and improving user experience. This role may also involve analyzing chatbot performance data and collaborating with developers to enhance functionality. Strong communication skills and familiarity with AI or NLP technologies can be beneficial.
What are the most commonly searched types of Chatbot Support jobs in Wisconsin? The most popular types of Chatbot Support jobs in Wisconsin are:
What are popular job titles related to Chatbot Support jobs in Wisconsin? For Chatbot Support jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Chatbot Support jobs in Wisconsin look for? The top searched job categories for Chatbot Support jobs in Wisconsin are:
Snap-on rating
7.4
Based on 76 frontline employees who took The Breakroom Quiz
246th of 430 rated machine equipment manufacturers
Job description
Overview
We are looking for an Entry-Level Support Engineer with 2-3 years of experience to support and troubleshoot modern web applications built on an Azure and SQL-based stack. This role is ideal for someone who enjoys digging into application issues, working with data, and exploring emerging tools like AI agents to improve support operations.
Responsibilities
Qualifications
Preferred Qualifications
Key Competencies
We are looking for an Entry-Level Support Engineer with 2-3 years of experience to support and troubleshoot modern web applications built on an Azure and SQL-based stack. This role is ideal for someone who enjoys digging into application issues, working with data, and exploring emerging tools like AI agents to improve support operations.
Responsibilities
- Troubleshoot and resolve issues across web applications, APIs, and backend services
- Analyze application behavior using logs, SQL queries, and Azure monitoring tools (e.g., Application Insights, Elastic Log Analytics)
- Manage and prioritize support queues based on severity, impact, and SLAs
- Investigate data issues using SQL (joins, filtering, aggregations) to identify root causes
- Collaborate with product managers, business analysts, and developers to clearly define bugs and expected behavior
- Document issues and translate findings into well-structured bug reports, user stories, or functional specs
- Assist in validating bug fixes and supporting release testing
- Contribute knowledge base articles and support playbooks
- Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions)
Qualifications
- Bachelor's degree in computer science, Information Systems, or related field (or equivalent practical experience)
- Strong foundational SQL skills (queries, joins, basic performance awareness)
- Understanding of web application architecture (frontend, backend, APIs)
- Familiarity with Azure ecosystem (App Services, Azure SQL, monitoring tools)
- Ability to troubleshoot issues using logs, error messages, and system behavior
- Strong analytical and problem-solving skills
- Ability to manage multiple tasks in a queue-driven support environment
- Clear communication skills for both technical and non-technical audiences
Preferred Qualifications
- Exposure to JavaScript-based web applications or REST APIs
- Experience with tools like Azure Application Insights, Log Analytics, or similar observability platforms
- Familiarity with ticketing systems (Jira)
- Basic understanding of Agile, product management, or business analysis practices
- Exposure to AI tools or LLM-based support agents (e.g., chatbot workflows, prompt tuning, or automation tools like n8n)
- Experience writing bug reports, acceptance criteria, or functional specifications
Key Competencies
- Structured problem-solving and root cause analysis
- Ability to translate issues into actionable technical and functional requirements
- Ownership mindset with attention to detail
- Curiosity and willingness to experiment with AI-driven support improvements
- Strong collaboration across engineering, product, and support teams
About Snap-on
Sourced by ZipRecruiter
Industry
Transportation equipment manufacturing
Company size
10,000+ Employees
Headquarters location
Kenosha, WI, US
Year founded
1920