ZipRecruiter

Log In

1

Live Chat Agent Jobs in Wisconsin (NOW HIRING)

Fetch

Pet Insurance Sales Associate - Janesville, WI

Janesville, WI · On-site

$60K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Overview About Fetch At Fetch , we're dedicated to helping pets live their healthiest and ... Communicating with your peers via chat to identify challenges and successes * Virtually attending ...

All JobsLive Chat Agent JobsLive Chat Agent Jobs in Wisconsin

Live Chat Agent information

See Wisconsin salary details

$8

$13

$20

How much do live chat agent jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for live chat agent in Wisconsin is $13.24, according to ZipRecruiter salary data. Most workers in this role earn between $10.54 and $16.02 per hour, depending on experience, location, and employer.

What is a live chat agent?

Live Chat Agents are customer service professionals who interact with customers in real-time through online chat platforms. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat Agents help businesses offer fast and convenient support, improving customer satisfaction and efficiency. They often work for e-commerce sites, tech companies, and service providers, handling multiple conversations simultaneously.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need excellent written communication skills, fast and accurate typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma. Familiarity with live chat software, CRM systems, and ticketing tools is typically required. Strong problem-solving, patience, and multitasking skills help agents deliver positive customer experiences and resolve issues efficiently. These competencies are essential for providing timely, effective, and high-quality support in a digital customer service environment.

How much do live chat agents get paid?

Live chat agents typically earn an hourly wage ranging from $10 to $20, with salaries varying based on experience, location, and the company. Some positions may also offer performance-based bonuses or flexible schedules.

How to become a live chat agent?

To become a live chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers may prefer prior experience in customer support or sales, and having good typing speed and problem-solving abilities is beneficial. Training is often provided by the employer to familiarize new agents with company-specific tools and procedures.

How do live chat agents typically handle high volumes of simultaneous customer inquiries?

Live Chat Agents often manage multiple chat conversations at once, which requires strong multitasking skills and the ability to prioritize urgent issues without sacrificing response quality. Many companies provide specialized chat platforms that help agents organize conversations, use canned responses, and quickly access knowledge bases. Agents are also trained to escalate complex issues to supervisors or other departments as needed, ensuring efficient and accurate resolutions. Regular team check-ins and support from team leads help agents adapt to busy periods and maintain customer satisfaction.
What are popular job titles related to Live Chat Agent jobs in Wisconsin? For Live Chat Agent jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Live Chat Agent jobs in Wisconsin look for? The top searched job categories for Live Chat Agent jobs in Wisconsin are:
Live Chat Agent jobs near you
Infographic showing various Live Chat Agent job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $27,532 per year, or $13.2 per hour.

Customer Service Representative - State Farm Agent Team Member

Norberto Matos-Soto - State Farm Agent

Saukville, WI • On-site

$40K - $60K/yr

Full-time

Retirement, PTO

Re-posted 14 days ago

Job description

Benefits:
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • 401(k)

ABOUT OUR AGENCY:
Call me Berto! As a proud Ozaukee native and Grafton High School alum, I genuinely love and value this community—and that passion carries through to our agency culture. We’ve built a fun, energetic, and family-oriented environment that truly feels like home. 
From weekly team luncheons to a snack room stocked with everyone’s favorite treats, we prioritize connection, laughter, and support while doing meaningful work for our customers. If you're looking for a workplace where relationships matter and your energy is appreciated, we’d love to meet you.
Job Description: As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. Your primary responsibilities will include:
  • Responding promptly to customer inquiries via phone, email, and live chat.
  • Providing information about insurance policies, coverage details, and claims processes.
  • Assisting clients with policy changes, updates, and renewals.
  • Investigating and resolving customer issues or concerns with empathy and professionalism.
  • Collaborating with other departments to ensure comprehensive customer support.
  • Maintaining accurate and up-to-date customer records.
Qualifications:
  • Exceptional communication and interpersonal skills.
  • Previous experience in customer service, preferably in the insurance industry.
  • Detail-oriented with strong problem-solving abilities.
  • Ability to handle challenging situations with empathy and professionalism.
  • Familiarity with insurance products and policies is a plus.
  • Proficient in computer applications and customer relationship management (CRM) software.
Requirements:
  • High school diploma or equivalent; college degree is a plus.
  • Knowledge of insurance regulations and industry practices (training will be provided).
  • Ability to adapt to a fast-paced work environment.
  • Strong organizational and time-management skills.
  • Willingness to participate in ongoing training and professional development.