Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions) Qualifications * Bachelor's degree in computer science, Information ...
Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions) Qualifications * Bachelor's degree in computer science, Information ...
AI Conversation Designer, Customer Support
San Francisco, CA · On-site
$136K - $155K/yr
This includes designing flows for an AI support chatbot and email using best-practice SOP writing for our automated support platform. You will be part of the User Ops team under the Customer ...
AI Conversation Designer, Customer Support
San Francisco, CA · On-site
$136K - $155K/yr
This includes designing flows for an AI support chatbot and email using best-practice SOP writing for our automated support platform. You will be part of the User Ops team under the Customer ...
AI Data Support Associate
$62K - $63K/yr
Position Summary We are seeking a motivated AI Data Support Associate to assist with data review, software testing support, AI chatbot evaluation, backend data organization, and documentation ...
AI Data Support Associate
$62K - $63K/yr
Position Summary We are seeking a motivated AI Data Support Associate to assist with data review, software testing support, AI chatbot evaluation, backend data organization, and documentation ...
Customer Support Lead
Miami, FL · On-site
$55K - $65K/yr
Position Snapshot The Customer Support Lead will oversee daily operations within the Customer Support team, ensuring efficient handling of calls, tickets, and chatbot inquiries. This role is ...
Customer Support Lead
Miami, FL · On-site
$55K - $65K/yr
Position Snapshot The Customer Support Lead will oversee daily operations within the Customer Support team, ensuring efficient handling of calls, tickets, and chatbot inquiries. This role is ...
AI Data Support Associate
San Diego, CA · On-site
$62K - $63K/yr
AI Data Support Associate We are seeking a motivated AI Data Support Associate to assist with data review, software testing support, AI chatbot evaluation, backend data organization, and ...
AI Data Support Associate
San Diego, CA · On-site
$62K - $63K/yr
AI Data Support Associate We are seeking a motivated AI Data Support Associate to assist with data review, software testing support, AI chatbot evaluation, backend data organization, and ...
AI Data Support Associate
San Diego, CA · On-site
$22 - $25/hr
Position Summary We are seeking a motivated AI Data Support Associate to assist with data review, software testing support, AI chatbot evaluation, backend data organization, and documentation ...
AI Data Support Associate
San Diego, CA · On-site
$22 - $25/hr
Position Summary We are seeking a motivated AI Data Support Associate to assist with data review, software testing support, AI chatbot evaluation, backend data organization, and documentation ...
AI Data Support Associate
San Diego, CA · On-site
Salary: $22-$25 Position Summary We are seeking a motivated AI Data Support Associate to assist with data review, software testing support, AI chatbot evaluation, backend data organization, and ...
Quick apply
AI Data Support Associate
San Diego, CA · On-site
Salary: $22-$25 Position Summary We are seeking a motivated AI Data Support Associate to assist with data review, software testing support, AI chatbot evaluation, backend data organization, and ...
... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
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... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
Quick apply
... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
Quick apply
... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
Quick apply
... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
Quick apply
... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
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... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
Python GenAI
Jersey City, NJ · On-site
$52.50 - $72.25/hr
W2-Contract / Full-Time Looking for a hands-on AI Engineer to work on a high visbility Gen AI project involving summarization and chatbot supporting a huge volume of documents from various LOBs and ...
Quick apply
Python GenAI
Jersey City, NJ · On-site
$52.50 - $72.25/hr
W2-Contract / Full-Time Looking for a hands-on AI Engineer to work on a high visbility Gen AI project involving summarization and chatbot supporting a huge volume of documents from various LOBs and ...
... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
Quick apply
... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
Quick apply
... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
Quick apply
... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
Quick apply
... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
Quick apply
... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...
Senior Salesforce Developer, Service Cloud
Bedford, MA · Hybrid
$88K - $126K/yr
You will help expand the chatbot to support Agentforce actions, and scale it globally to support Europe and Japan with multilingual and localized workflows. This role combines Salesforce development ...
Senior Salesforce Developer, Service Cloud
Bedford, MA · Hybrid
$88K - $126K/yr
You will help expand the chatbot to support Agentforce actions, and scale it globally to support Europe and Japan with multilingual and localized workflows. This role combines Salesforce development ...
Chatbot Support information
See salary details
$16.59 - $21.26
4% of jobs
$21.26 - $25.94
9% of jobs
$29.81 is the 25th percentile. Wages below this are outliers.
$25.94 - $30.62
14% of jobs
$30.62 - $35.29
15% of jobs
The median wage is $37.48 / hr.
$35.29 - $39.97
17% of jobs
$39.97 - $44.65
16% of jobs
$44.78 is the 75th percentile. Wages above this are outliers.
$44.65 - $49.32
9% of jobs
$49.32 - $54
7% of jobs
$54 - $58.68
4% of jobs
$58.68 - $63.35
3% of jobs
$63.35 - $68.03
1% of jobs
$16
$39
$68
How much do chatbot support jobs pay per hour?
As of Jul 11, 2026, the average hourly pay for chatbot support in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.
What are the typical responsibilities of a Chatbot Support professional on a daily basis?
As a Chatbot Support professional, you will spend your day monitoring chatbot conversations, troubleshooting user issues, and escalating complex queries to human agents when necessary. You'll also analyze conversation logs to identify recurring problems, update knowledge base articles, and suggest improvements for better user experience. Collaborating closely with technical teams and customer service departments is common to ensure seamless chatbot performance. This role offers a dynamic work environment where your contributions can have a direct impact on customer satisfaction and the continuous improvement of automated support systems.
What are the key skills and qualifications needed to thrive in the Chatbot Support position, and why are they important?
To thrive as a Chatbot Support professional, you need strong written communication skills, problem-solving abilities, and familiarity with customer service protocols. Experience with chatbot management platforms, CRM systems, and basic knowledge of troubleshooting chat solutions is often required. Patience, adaptability, and a customer-focused mindset help individuals excel in this role. These skills are crucial for ensuring efficient and effective support to users interacting with automated systems while maintaining high customer satisfaction.
What is a Chatbot Support job?
A Chatbot Support job involves managing and optimizing chatbot interactions to assist users efficiently. Responsibilities typically include troubleshooting chatbot issues, refining responses, and improving user experience. This role may also involve analyzing chatbot performance data and collaborating with developers to enhance functionality. Strong communication skills and familiarity with AI or NLP technologies can be beneficial.
More about Chatbot Support jobs
What cities are hiring for Chatbot Support jobs? Cities with the most Chatbot Support job openings:
What are the most commonly searched types of Chatbot Support jobs? The most popular types of Chatbot Support jobs are:
What states have the most Chatbot Support jobs? States with the most job openings for Chatbot Support jobs include:
What job categories do people searching Chatbot Support jobs look for? The top searched job categories for Chatbot Support jobs are:
Snap-on rating
7.4
Based on 76 frontline employees who took The Breakroom Quiz
244th of 429 rated machine equipment manufacturers
Job description
Overview
We are looking for an Entry-Level Support Engineer with 2-3 years of experience to support and troubleshoot modern web applications built on an Azure and SQL-based stack. This role is ideal for someone who enjoys digging into application issues, working with data, and exploring emerging tools like AI agents to improve support operations.
Responsibilities- Troubleshoot and resolve issues across web applications, APIs, and backend services
- Analyze application behavior using logs, SQL queries, and Azure monitoring tools (e.g., Application Insights, Elastic Log Analytics)
- Manage and prioritize support queues based on severity, impact, and SLAs
- Investigate data issues using SQL (joins, filtering, aggregations) to identify root causes
- Collaborate with product managers, business analysts, and developers to clearly define bugs and expected behavior
- Document issues and translate findings into well-structured bug reports, user stories, or functional specs
- Assist in validating bug fixes and supporting release testing
- Contribute knowledge base articles and support playbooks
- Explore and assist in implementing AI-driven support workflows (e.g., chatbot triage, auto-classification, or response suggestions)
- Bachelor's degree in computer science, Information Systems, or related field (or equivalent practical experience)
- Strong foundational SQL skills (queries, joins, basic performance awareness)
- Understanding of web application architecture (frontend, backend, APIs)
- Familiarity with Azure ecosystem (App Services, Azure SQL, monitoring tools)
- Ability to troubleshoot issues using logs, error messages, and system behavior
- Strong analytical and problem-solving skills
- Ability to manage multiple tasks in a queue-driven support environment
- Clear communication skills for both technical and non-technical audiences
Preferred Qualifications
- Exposure to JavaScript-based web applications or REST APIs
- Experience with tools like Azure Application Insights, Log Analytics, or similar observability platforms
- Familiarity with ticketing systems (Jira)
- Basic understanding of Agile, product management, or business analysis practices
- Exposure to AI tools or LLM-based support agents (e.g., chatbot workflows, prompt tuning, or automation tools like n8n)
- Experience writing bug reports, acceptance criteria, or functional specifications
Key Competencies
- Structured problem-solving and root cause analysis
- Ability to translate issues into actionable technical and functional requirements
- Ownership mindset with attention to detail
- Curiosity and willingness to experiment with AI-driven support improvements
- Strong collaboration across engineering, product, and support teams
About Snap-on
Sourced by ZipRecruiter
Industry
Transportation equipment manufacturing
Company size
10,000+ Employees
Headquarters location
Kenosha, WI, US
Year founded
1920