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Chatbot Customer Service Jobs (NOW HIRING)

RIT Solutions, Inc.

Chatbot Engineer

Tampa, FL · On-site

Responsibilities : • Design, develop, and maintain chatbot solutions using Conversational AI platforms to enhance self-service interactions throughout the customer journey. • Implement ...

SmartIPlace

AI Chatbot Developer[Remote]

Columbus, OH · Remote

... Services, Microsoft ecosystem, and will also assist with supporting and modernizing On-Prem ... The goal is to create AI and M365 applications that are innovative and help to improve customer ...

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

... service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. · Hands-on experience ... based on customer treatment strategies. · Thorough understanding of Genesys Framework and ...

NICE

Manager, Customer Service

Richardson, TX · On-site +1

$214K - $321K/yr

Manager, Customer Service: Lead end-to-end deployment of largescale SaaS platforms across ... Lead strategy and execution for AI driven service initiatives including chatbot development ...

Paradigm Senior Services

Customer Support Lead

Miami, FL · On-site

$55K - $65K/yr

Customer Support Lead At Paradigm, we're revolutionizing home care through innovative technology ... tickets, and chatbot responses * Implement feedback loops for continuous service improvement

Teklead Corp.

Sr Chatbot Engineer

Westlake Village, CA · On-site

$68 - $78/hr

Requirements :: • 2+ years experience with Chatbot and RAG Application Development • 2+ years ... customer service and commitment to providing excellent IT solutions. With more than 25 years of ...

MEMIC

Customer Service Representative

Portland, ME · On-site

$23.74/hr

Customer Service Representative Portland, Maine Be the Voice That Makes Workers' Comp Work Better ... To ensure an equitable and authentic interview process, candidates should not use AI or chatbot ...

MEMIC

Customer Service Representative

Portland, ME · On-site

$23.74/hr

We're hiring a Customer Service Representative to serve as a first point of contact for claims ... To ensure an equitable and authentic interview process, candidates should not use AI or chatbot ...

MEMIC

Customer Service Representative

Portland, ME · On-site

$23.74/hr

We're hiring a Customer Service Representative to serve as a first point of contact for ... To ensure an equitable and authentic interview process, candidates should not use AI or chatbot ...

Honeybook

HoneyBook is the leading AI-powered business management platform for service-based business owners ... customers) and our Support Specialists. You'll own the strategy and execution of our support ...

NICE

Manager, Customer Service

Richardson, TX · On-site

$214K - $321K/yr

Manager, Customer Service: Lead end-to-end deployment of largescale SaaS platforms across ... Lead strategy and execution for AI driven service initiatives including chatbot development ...

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How much do chatbot customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for chatbot customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a chatbot customer service?

A Chatbot Customer Service job involves managing and optimizing AI-powered chatbots to assist customers with inquiries, troubleshooting, and support. Responsibilities may include training the chatbot, analyzing interactions, and improving responses to enhance customer satisfaction. Professionals in this role ensure the chatbot provides accurate and helpful information while escalating complex issues to human agents when necessary.

What are the key skills and qualifications needed to thrive in chatbot customer service?

To excel as a Chatbot Customer Service representative, strong written communication skills, problem-solving abilities, and familiarity with customer service protocols are essential, typically supported by a high school diploma or equivalent. Experience with CRM platforms, chatbot frameworks, and ticketing systems such as Zendesk or Salesforce is often required. Soft skills like patience, adaptability, and professionalism help foster a positive customer experience and effective issue resolution. These skills are crucial for delivering timely, accurate support and maintaining customer satisfaction in a virtual, technology-driven environment.

What are some common challenges faced in a chatbot customer service role?

A major challenge in Chatbot Customer Service is accurately interpreting and resolving a wide range of customer inquiries within the constraints of automated systems. Representatives must quickly identify when to escalate issues from the chatbot to a human agent or offer tailored solutions, which requires adaptability and strong problem-solving skills. Balancing efficiency with empathy in written responses is also key, as most interactions occur via chat rather than voice. Overcoming these challenges not only improves the customer experience but can also help you grow professionally by developing critical digital communication and operational skills.

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What cities are hiring for Chatbot Customer Service jobs?

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What states have the most Chatbot Customer Service jobs?

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What are popular job titles related to Chatbot Customer Service jobs?

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Chatbot Customer Service jobs near you
Infographic showing various Chatbot Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Chatbot Engineer

Tampa, FL • On-site

RIT Solutions, Inc.
Recruiting and Staffing Services • 201 - 500 employees
Learn more about RIT Solutions, Inc.external

Full-time

Re-posted 16 days ago

Job description

Job Summary:
RIT Solutions, Inc. is seeking a Chatbot Engineer to design, develop, and maintain chatbot solutions using Conversational AI platforms. The role involves implementing conversation flows, automating test cases, and optimizing chatbot performance to enhance customer interactions.
Responsibilities:
• Design, develop, and maintain chatbot solutions using Conversational AI platforms to enhance self-service interactions throughout the customer journey.
• Implement conversation flows and automated responses that optimize the customer experience.
• Author and automate test cases to ensure chatbots perform accurately and provide consistent, contextually relevant responses.
• Collaborate cross-functionally to prioritize tasks, manage backlogs, and ensure timely delivery of key features aligned with business goals.
• Continuously monitor and optimize chatbot performance using data-driven insights to improve reliability, scalability, and customer satisfaction.
Qualifications:
Required:
• 3-5 years of experience in chatbot development or similar roles within large-scale, customer-facing environments.
• Proven experience in building, deploying, and managing chatbots that enhance customer service efficiency.
• Extensive experience with AWS tools and services, including Amazon Lex for conversational interfaces and Amazon Connect for voice and chat functionalities.
• Familiarity with Conversational AI platforms such as NLX, Dialogflow, Microsoft Bot Framework, Rasa, or IBM Watson Assistant.
• Proficiency in JavaScript for developing interactive chatbot interfaces.
• Advanced Python skills for backend logic, machine learning integration, and enhancing chatbot capabilities.
• Experience with Client models (e.g., TensorFlow, PyTorch, Keras) and NLP libraries (e.g., spaCy, NLTK, GPT-3) for improving chatbot accuracy and contextual understanding.
• Strong understanding of NLP techniques such as intent recognition, entity extraction, and sentiment analysis.
• Experience with relevant AWS tools and services, including Amazon Lex for personalized customer interactions, and the ability to implement and optimize contact center functionalities with Amazon Connect.
• Experience writing and automating test scripts to ensure chatbot reliability and performance.
Company:
Jobdiva Job Portal: https://www1.jobdiva.com/candidates/myjobs/searchjobsdone.jsp?a=xbjdnwgjodtga1y1im2g881fkkeiwd0775lbvq8yqgps8vb2q36w2vj1ga6xxork&compid=-1 Recruitment (contingency search and campus selection). Founded in 2019, the company is headquartered in Arlington, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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