ZipRecruiter

Log In

1

Chatbot Customer Service Jobs (NOW HIRING)

Paradigm Senior Services

Customer Support Lead

Miami, FL · On-site

$55K - $65K/yr

Customer Support Lead The Customer Support Lead will oversee daily operations within the Customer ... tickets, and chatbot responses * Implement feedback loops for continuous service improvement

SmartIPlace

AI Chatbot Developer[Remote]

Columbus, OH · Remote

... Services, Microsoft ecosystem, and will also assist with supporting and modernizing On-Prem ... The goal is to create AI and M365 applications that are innovative and help to improve customer ...

Teklead Corp.

Sr Chatbot Engineer

Westlake Village, CA · On-site

$68 - $78/hr

Requirements :: • 2+ years experience with Chatbot and RAG Application Development • 2+ years ... customer service and commitment to providing excellent IT solutions. With more than 25 years of ...

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

... service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. · Hands-on experience ... based on customer treatment strategies. · Thorough understanding of Genesys Framework and ...

ASSA ABLOY Group

Customer Service

Monroe, NC · On-site

$14.75 - $20.25/hr

Customer Service Open the door to a career where every interaction makes a difference. At ASSA ... Connect - Website - DFIS Price Book/Catalog RedMap ChatBot What are we looking for: * Associate ...

Assa Abloy Group

Customer Service

Monroe, NC · On-site

$14.75 - $20.25/hr

Customer Service Open the door to a career where every interaction makes a difference. At ASSA ... Connect - Website - DFIS Price Book/Catalog RedMap ChatBot What are we looking for: * Associate ...

ASSA ABLOY

Customer Service

Monroe, NC

$15.25 - $20.50/hr

ChatBot What are we looking for * Associate's degree preferred or experience. * Must be comfortable learning new computer software. * Prior experience in customer service / technical support roles.

ASSA ABLOY

Customer Service

Monroe, NC · On-site

$14.75 - $20.25/hr

ChatBot What are we looking for * Associate's degree preferred or experience. * Must be comfortable learning new computer software. * Prior experience in customer service / technical support roles.

Assa Abloy

Customer Service

Monroe, NC · On-site

$15.25 - $20.50/hr

ChatBot What are we looking for * Associate's degree preferred or experience. * Must be comfortable learning new computer software. * Prior experience in customer service / technical support roles.

ClarkDietrich

Conversational AI Specialist

West Chester, OH · On-site

$16 - $21.25/hr

Key Responsibilities Conversational AI Execution and Optimization Own the CX-side execution of chatbot and conversational AI experiences across customer and internal service use cases. Design, test ...

ClarkDietrich

Conversational AI Specialist

West Chester, OH · On-site

$16 - $21.25/hr

Key Responsibilities Conversational AI Execution and Optimization Own the CX-side execution of chatbot and conversational AI experiences across customer and internal service use cases. Design, test ...

next page

Showing results 1-20

All JobsChatbot Customer Service Jobs

Chatbot Customer Service information

See salary details

$9

$18

$26

How much do chatbot customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for chatbot customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced in a chatbot customer service role?

A major challenge in Chatbot Customer Service is accurately interpreting and resolving a wide range of customer inquiries within the constraints of automated systems. Representatives must quickly identify when to escalate issues from the chatbot to a human agent or offer tailored solutions, which requires adaptability and strong problem-solving skills. Balancing efficiency with empathy in written responses is also key, as most interactions occur via chat rather than voice. Overcoming these challenges not only improves the customer experience but can also help you grow professionally by developing critical digital communication and operational skills.

What are the key skills and qualifications needed to thrive in chatbot customer service?

To excel as a Chatbot Customer Service representative, strong written communication skills, problem-solving abilities, and familiarity with customer service protocols are essential, typically supported by a high school diploma or equivalent. Experience with CRM platforms, chatbot frameworks, and ticketing systems such as Zendesk or Salesforce is often required. Soft skills like patience, adaptability, and professionalism help foster a positive customer experience and effective issue resolution. These skills are crucial for delivering timely, accurate support and maintaining customer satisfaction in a virtual, technology-driven environment.

What is a chatbot customer service?

A Chatbot Customer Service job involves managing and optimizing AI-powered chatbots to assist customers with inquiries, troubleshooting, and support. Responsibilities may include training the chatbot, analyzing interactions, and improving responses to enhance customer satisfaction. Professionals in this role ensure the chatbot provides accurate and helpful information while escalating complex issues to human agents when necessary.

More about Chatbot Customer Service jobs
What cities are hiring for Chatbot Customer Service jobs? Cities with the most Chatbot Customer Service job openings:
What states have the most Chatbot Customer Service jobs? States with the most job openings for Chatbot Customer Service jobs include:
What job categories do people searching Chatbot Customer Service jobs look for? The top searched job categories for Chatbot Customer Service jobs are:
Chatbot Customer Service jobs near you
Infographic showing various Chatbot Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Administrator - Entry Level

Shop LC

Austin, TX • On-site

$45K/yr

Full-time

Re-posted 12 days ago

Job description

About Shop LC:
We are an electronic retailer of jewelry and lifestyle products headquartered in Austin, Texas with a team of approximately 450 people. Our products are sold through TV (Cable, satellite, Telco’s and OTA’s), our website, OTT, marketplaces, and social media.

We are the US retailing unit and subsidiary of Vaibhav Global Limited (VGL)- a publicly listed company in India. The other retailing units of VGL Group are in the UK (Shop TJC) and Germany (Shop LC, Germany). VGL Group is a vertical business, having its own manufacturing and sourcing units in India, China, Indonesia, and Thailand.

We believe in supporting our community and protecting the environment with the purpose of Delivering Joy.

Our service to the community is run through our Your Purchase Feeds… program under which each retailing unit donates one nutritious meal to a school-going child in India, the US, the UK, and the Germany for each item sold through all its platforms. Your Purchase Feeds… has current run rate of over 54,000 meals per school day and has provided over 50 million meals to kids in need in US, UK and India until now. Our mission statement embraces the ambitious goal of distributing one million meals each school day to children in need by 2040. We believe that Your Purchase Feeds… provides more than just a meal: it feeds the hearts, minds, and futures of children.

We are committed to protecting the environment by constantly working on reducing our carbon footprint and becoming net zero by 2030. Our factories in India fully functions on solar power and has Platinum level LEEDS certified factory. Our US buildings are Gold level LEEDS certified.
Customer Services Administrator - Entry Level
We are a forward-thinking organization committed to delivering unreasonable hospitality—going above and beyond to create extraordinary, personalized experiences for our customers. Powered by AI-driven tools and a culture of service excellence, we empower our teams to solve problems creatively and meaningfully. We’re looking for passionate new graduates ready to drive change and innovation in customer experience.
Job Summary:
As an Entry Level Customer Service Administrator, you will be at the heart of our customer experience operation. You’ll resolve inquiries, identify pain points and use AI-powered tools to improve resolution speed and satisfaction. This role also includes exposure to specialized areas like fraud review, chargeback handling and working with cross-functional teams. If you’re someone who cares deeply about people and believes in offering more than what’s expected, this is for you.
Key Responsibilities:
  • Deliver exceptional, unreasonably hospitable service across all customer touchpoints.
  • Learn and contribute to call center operations by improving customer interactions and reducing resolution time, while monitoring key performance indicators (CSAT, FCR, AHT, ASA).
  • Identify opportunities to delight customers beyond standard procedures and champion a culture of personalized service.
  • Gain hands-on experience in core service functions including fraud review, chargeback handling, returns and cancellation analysis, product and delivery related concerns, Call Centre KPI / CSAT/FCR/AHT.
  • Collaborate with departments like Operations, Sales, Finance and IT to resolve complex issues.
  • Assist in training and fine-tuning AI tools (chatbot, CRM, by tagging feedback, analyzing gaps and suggesting improvements.
  • Document and maintain customer records with accuracy using internal platforms.
  • Support continuous improvement by sharing insights from customer feedback and helping refine workflows.
Requirements:
  • Master's or bachelor’s degree in business, Communications, Information Systems or a related field.
  • Strong communication and interpersonal skills.
  • Passion for delivering exceptional service and solving problems empathetically.
  • Interest in learning various aspects of business operations.
  • Curiosity and comfort working with digital and AI tools.
  • Highly organized and collaborative mindset.
  • Eagerness to contribute to a high-impact, fast-paced environment.
What We Offer:
  • Full onboarding and training in customer service and AI tools.
  • Hands-on exposure to omni-channel operations.
  • Opportunities to lead projects that create surprise and delight moments for customers.
  • Mentorship from leaders across departments.
  • Career growth into customer experience, operations sales or marketing roles.
  • A supportive, inclusive and innovative work culture with a focus on excellence.

Apply