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Chatbot Customer Service Jobs (NOW HIRING)

SmartIPlace

AI Chatbot Developer[Remote]

Columbus, OH · Remote

... Services, Microsoft ecosystem, and will also assist with supporting and modernizing On-Prem ... The goal is to create AI and M365 applications that are innovative and help to improve customer ...

Elite WorkForce Inc

AI Chatbot Developer at OH

OH · Remote

The ideal candidate will enhance customer experience and improve efficiency through innovative AI ... Familiarity with AWS services for developing generative AI solutions. * Knowledge of API ...

Teklead Corp.

Sr Chatbot Engineer

Westlake Village, CA · On-site

$68 - $78/hr

Requirements :: • 2+ years experience with Chatbot and RAG Application Development • 2+ years ... customer service and commitment to providing excellent IT solutions. With more than 25 years of ...

Donato Technologies, Inc

IVR Chatbot

Newark, NJ · On-site

... service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. · Hands-on experience ... based on customer treatment strategies. · Thorough understanding of Genesys Framework and ...

Paradigm Senior Services

Customer Support Lead

Miami, FL · On-site

$55K - $65K/yr

Position Snapshot The Customer Support Lead will oversee daily operations within the Customer ... tickets, and chatbot responses * Implement feedback loops for continuous service improvement

ASSA ABLOY Group

Customer Service

Monroe, NC · On-site

$14.75 - $20.25/hr

Customer Service Open the door to a career where every interaction makes a difference. At ASSA ... Connect - Website - DFIS Price Book/Catalog RedMap ChatBot What are we looking for: * Associate ...

Assa Abloy Group

Customer Service

Monroe, NC · On-site

$14.75 - $20.25/hr

Customer Service Open the door to a career where every interaction makes a difference. At ASSA ... Connect - Website - DFIS Price Book/Catalog RedMap ChatBot What are we looking for: * Associate ...

ASSA ABLOY

Customer Service

Monroe, NC · On-site

$15.25 - $20.50/hr

ChatBot What are we looking for * Associate's degree preferred or experience. * Must be comfortable learning new computer software. * Prior experience in customer service / technical support roles.

ASSA ABLOY

Customer Service

Monroe, NC · On-site

$14.75 - $20.25/hr

ChatBot What are we looking for * Associate's degree preferred or experience. * Must be comfortable learning new computer software. * Prior experience in customer service / technical support roles.

Assa Abloy

Customer Service

Monroe, NC · On-site

$15.25 - $20.50/hr

ChatBot What are we looking for * Associate's degree preferred or experience. * Must be comfortable learning new computer software. * Prior experience in customer service / technical support roles.

ClarkDietrich

Conversational AI Specialist

West Chester, OH · On-site

$16 - $21.25/hr

Key Responsibilities Conversational AI Execution and Optimization Own the CX-side execution of chatbot and conversational AI experiences across customer and internal service use cases. Design, test ...

ClarkDietrich

Conversational AI Specialist

West Chester, OH · On-site

$16 - $21.25/hr

Key Responsibilities Conversational AI Execution and Optimization Own the CX-side execution of chatbot and conversational AI experiences across customer and internal service use cases. Design, test ...

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Chatbot Customer Service information

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How much do chatbot customer service jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for chatbot customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Chatbot Customer Service role?

A major challenge in Chatbot Customer Service is accurately interpreting and resolving a wide range of customer inquiries within the constraints of automated systems. Representatives must quickly identify when to escalate issues from the chatbot to a human agent or offer tailored solutions, which requires adaptability and strong problem-solving skills. Balancing efficiency with empathy in written responses is also key, as most interactions occur via chat rather than voice. Overcoming these challenges not only improves the customer experience but can also help you grow professionally by developing critical digital communication and operational skills.

What are the key skills and qualifications needed to thrive in the Chatbot Customer Service position, and why are they important?

To excel as a Chatbot Customer Service representative, strong written communication skills, problem-solving abilities, and familiarity with customer service protocols are essential, typically supported by a high school diploma or equivalent. Experience with CRM platforms, chatbot frameworks, and ticketing systems such as Zendesk or Salesforce is often required. Soft skills like patience, adaptability, and professionalism help foster a positive customer experience and effective issue resolution. These skills are crucial for delivering timely, accurate support and maintaining customer satisfaction in a virtual, technology-driven environment.

What is a Chatbot Customer Service job?

A Chatbot Customer Service job involves managing and optimizing AI-powered chatbots to assist customers with inquiries, troubleshooting, and support. Responsibilities may include training the chatbot, analyzing interactions, and improving responses to enhance customer satisfaction. Professionals in this role ensure the chatbot provides accurate and helpful information while escalating complex issues to human agents when necessary.

More about Chatbot Customer Service jobs
What cities are hiring for Chatbot Customer Service jobs? Cities with the most Chatbot Customer Service job openings:
What states have the most Chatbot Customer Service jobs? States with the most job openings for Chatbot Customer Service jobs include:
What job categories do people searching Chatbot Customer Service jobs look for? The top searched job categories for Chatbot Customer Service jobs are:
Chatbot Customer Service jobs near you
Infographic showing various Chatbot Customer Service job openings in the United States as of July 2026, with employment types broken down into 10% Locum Tenens, 49% As Needed, 4% Full Time, 1% Part Time, 34% Nights, and 2% Summer. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Java Backend Engineer (AI/LLM Chatbot, Customer Service)

binance

Remote

Other

This job post has expired today. Applications are no longer accepted.

Job description

Binance Job Opportunity

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world's largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you're looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Responsibilities
  • Development and implementation backend service for the AI Chatbot products.
  • Build large scale software system, which can impact daily life of millions of customers.
  • Explore and integrate the LLM applications to improve chatbot performance and user experience.
  • Underlying infra/arch upgrade performance tuning, online incidents troubleshooting, and system refactoring.
  • Write high-quality, clean, and maintainable code using engineering best practices guide junior engineers' daily work and do knowledge share, etc.
Requirements
  • Bachelor's/Master's degree in computer science, engineering, or equivalent industry experience.
  • Over 8 years of professional experience in a related field.
  • Core Java programming skills and willingness to do hands on coding are a must.
  • Knowledge and experience with Python and familiar with collaborating with algorithm engineers.
  • Capable to cope with stress, and quickly learn new knowledge.
  • Good cross-team communication skills.
  • Familiarity with design patterns and system design required to solve common software programming challenges.
  • Knowledge and experience with Chatbot & Custom service Bot is considered as a plus.
  • Knowledge and experience with LLM usage is considered as a plus.
  • Knowledge and experience with data job like Flink/Spark are considered as a plus.

Working at Binance

  • Be a part of the world's leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
  • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
  • Tackle fast-paced, challenging and unique projects
  • Work in a truly global organization, with international teams and a flat organizational structure
  • Competitive salary and benefits
  • Flexible working hours, remote-first, and casual work attire
  • Learn more about how Binancians embody the organization's core values, creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Apply