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Chatbot Customer Service Jobs in Arizona (NOW HIRING)

Virtuous Software

Director of Support

Phoenix, AZ · On-site +1

You'll own Swift CX, our AI chatbot, and shape how AI-assisted triage and first response keep ... You partner for real with CX Ops, Customer Success, Professional Services, and Enablement so ...

pennfostercarrus

Learner Success Advocate

Chandler, AZ · On-site

$20/hr

Experience: * 2-3 years of work experience required. * 1-3 years of digital customer service ... Experience with Ada chatbot and Microsoft Dynamics preferred. * Other Requirements: * Ability to ...

Virtuous

Director of Support

Phoenix, AZ · On-site

You'll own Swift CX, our AI chatbot, and shape how AI-assisted triage and first response keep ... You partner for real with CX Ops, Customer Success, Professional Services, and Enablement so ...

pennfostercarrus

Learner Success Advocate

Chandler, AZ · On-site

$20/hr

Experience: * 2-3 years of work experience required. * 1-3 years of digital customer service ... Experience with Ada chatbot and Microsoft Dynamics preferred. * Other Requirements: * Ability to ...

Eltropy Inc.

Onboarding Manager

Phoenix, AZ · On-site

$85K - $95K/yr

... services processes for lending, new accounts, collections, and consumer engagement. Customer ... chatbot technology - all integrated in a single platform bolstered by AI, skill-based routing and ...

GRE Management LLC

Leasing Professional

Peoria, AZ · On-site

$16.50 - $19.50/hr

Daily works in Yardi CRM queue and Yardi ChatBot for lead generation, prospect follow-up, and ... Prior customer service experience.Desire to learn and take initiative.Ability to operate ...

GRE Management LLC

Leasing Professional

Avondale, AZ · On-site

$21 - $23/hr

Daily works in Yardi CRM queue and Yardi ChatBot for lead generation, prospect follow-up, and ... Prior customer service experience.Desire to learn and take initiative.Ability to operate ...

GRE Management LLC

Leasing Professional

Avondale, AZ · On-site

$21 - $23/hr

Daily works in Yardi CRM queue and Yardi ChatBot for lead generation, prospect follow-up, and ... Prior customer service experience.Desire to learn and take initiative.Ability to operate ...

Eltropy Inc.

Onboarding Manager

Phoenix, AZ · Remote

$85K - $95K/yr

... services processes for lending, new accounts, collections, and consumer engagement. Customer ... chatbot technology - all integrated in a single platform bolstered by AI, skill-based routing and ...

EnerSys

Senior Finance AI & Automation Developer

Phoenix, AZ · On-site +1

$95K - $142K/yr

We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in ... AI Agent & Chatbot Projects * AI Workflow Projects * Predictive Modeling Projects * Educate Finance ...

All JobsChatbot Customer Service JobsChatbot Customer Service Jobs in Arizona

Chatbot Customer Service information

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$9

$17

$25

How much do chatbot customer service jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for chatbot customer service in Arizona is $17.52, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $19.47 per hour, depending on experience, location, and employer.

What is a chatbot customer service?

A Chatbot Customer Service job involves managing and optimizing AI-powered chatbots to assist customers with inquiries, troubleshooting, and support. Responsibilities may include training the chatbot, analyzing interactions, and improving responses to enhance customer satisfaction. Professionals in this role ensure the chatbot provides accurate and helpful information while escalating complex issues to human agents when necessary.

What are the key skills and qualifications needed to thrive in chatbot customer service?

To excel as a Chatbot Customer Service representative, strong written communication skills, problem-solving abilities, and familiarity with customer service protocols are essential, typically supported by a high school diploma or equivalent. Experience with CRM platforms, chatbot frameworks, and ticketing systems such as Zendesk or Salesforce is often required. Soft skills like patience, adaptability, and professionalism help foster a positive customer experience and effective issue resolution. These skills are crucial for delivering timely, accurate support and maintaining customer satisfaction in a virtual, technology-driven environment.

What are some common challenges faced in a chatbot customer service role?

A major challenge in Chatbot Customer Service is accurately interpreting and resolving a wide range of customer inquiries within the constraints of automated systems. Representatives must quickly identify when to escalate issues from the chatbot to a human agent or offer tailored solutions, which requires adaptability and strong problem-solving skills. Balancing efficiency with empathy in written responses is also key, as most interactions occur via chat rather than voice. Overcoming these challenges not only improves the customer experience but can also help you grow professionally by developing critical digital communication and operational skills.

What job categories do people searching Chatbot Customer Service jobs in Arizona look for?

The top searched job categories for Chatbot Customer Service jobs in Arizona are:

Chatbot Customer Service jobs near you
Infographic showing various Chatbot Customer Service job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $36,434 per year, or $17.5 per hour.

Customer Experience Optimization Specialist

Tempe, AZ • On-site

Circle K Stores, Inc.
Retail • 10K+ employees
Learn more about Circle K Stores, Inc.external

$16.25 - $21.50/hr

Full-time

Posted 27 days ago

Circle K rating

4.8

Company rating: 4.8 out of 10

Based on 1,384 frontline employees who took The Breakroom Quiz

35th of 47 rated convenience stores

Job description

Job Summary
The Customer Experience Optimization Specialist is responsible for the ongoing success, adoption, optimization, and continuous improvement of Circle K's customer self-service ecosystem. This role serves as the operational owner of customer experience enhancements after solutions are deployed, ensuring self-service tools, chatbot experiences, and knowledge resources remain effective, accurate, and aligned with customer needs.
Working closely with Customer Experience leadership, Digital teams, Operations, IT, vendors, and business stakeholders, this individual will analyze customer engagement data, monitor self-service performance, identify improvement opportunities, and help drive measurable improvements across the customer support experience.
This is not a traditional Product Owner position. Rather than owning product roadmaps and software delivery, this role focuses on customer experience optimization, knowledge management, performance monitoring, content governance, and continuous improvement.
Key Responsibilities
Self-Service & Customer Experience Optimization
  • Monitor and evaluate the performance of customer self-service solutions, including chatbot experiences, help center resources, FAQs, and knowledge content.
  • Analyze customer engagement, search effectiveness, containment rates, and adoption metrics to identify opportunities for improvement.
  • Review customer interaction trends, system logs, and support insights to improve customer outcomes and self-service effectiveness.
  • Partner with Customer Experience leadership to prioritize enhancements that improve customer satisfaction and reduce customer effort.
  • Support the successful adoption of new customer experience solutions and capabilities.

Continuous Improvement
  • Serve as the day-to-day owner of continuous improvement initiatives within the customer experience ecosystem.
  • Evaluate customer support performance and identify opportunities to improve processes, content, and self-service experiences.
  • Develop recommendations based on customer feedback, operational metrics, and business requirements.
  • Measure and report on the effectiveness of implemented improvements.
  • Collaborate with leadership to ensure customer experience initiatives achieve desired business outcomes.

Knowledge Management & Content Governance
  • Own the ongoing maintenance and quality of customer-facing and internal knowledge resources.
  • Ensure documentation, guides, support content, and knowledge articles are accurate, complete, and current.
  • Work with business stakeholders, subject matter experts, and vendors to gather information and develop new content as needed.
  • Identify documentation gaps and coordinate the creation of new knowledge resources.
  • Support content review, governance, and quality assurance processes.

Analytics & Insights
  • Develop and maintain reports, dashboards, and key performance metrics that support customer experience decision-making.
  • Monitor trends in customer behavior, support interactions, self-service adoption, and chatbot effectiveness.
  • Translate customer and operational data into actionable business recommendations.
  • Present findings and insights to leadership and stakeholders.
  • Leverage customer feedback and Voice of Customer insights to drive ongoing improvements.

Stakeholder & Vendor Engagement
  • Collaborate with internal stakeholders, vendors, and business partners to improve customer experience capabilities.
  • Participate in discussions with business leaders regarding customer support needs, self-service enhancements, and operational effectiveness.
  • Build relationships across multiple teams to ensure customer needs are represented in business decisions.
  • Partner with Customer Experience leadership on strategic initiatives and customer-facing improvements.

Minimum Qualifications
  • Bachelor's degree in Business, Communications, Customer Experience, Marketing, Information Systems, Analytics, or a related field preferred.
  • 3-5 years of experience in Customer Experience, Customer Support Operations, Knowledge Management, Customer Success, Business Analysis, Continuous Improvement, or a related discipline.
  • Experience analyzing customer, operational, or performance data to identify improvement opportunities.
  • Experience developing reports, dashboards, and performance metrics.
  • Experience supporting customer-facing processes, digital experiences, or support organizations.
  • Strong collaboration and stakeholder management skills.

Preferred Qualifications
  • Experience in customer care, contact center, or support operations environments.
  • Experience working with chatbot technologies, self-service platforms, CRM systems, or knowledge management tools.
  • Experience supporting Voice of Customer (VOC) programs and customer feedback initiatives.
  • Familiarity with customer journey optimization and digital support experiences.
  • Experience working with third-party vendors and external business partners.

Knowledge, Skills & Abilities
  • Strong analytical and problem-solving abilities.
  • Ability to interpret data and identify actionable customer experience improvements.
  • Excellent written and verbal communication skills.
  • Strong documentation and content management capabilities.
  • Ability to influence and collaborate across multiple stakeholder groups.
  • Strong organizational and project coordination skills.
  • Customer-focused mindset with a passion for continuous improvement.
  • Ability to manage multiple priorities in a fast-paced environment.

#LI-KK1
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
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About Circle K

Sourced by ZipRecruiter

Circle K Stores are owned by Alimentation Couche-Tard, the largest convenience store operator in Canada. We are recognized for our strong food service brands, Simply Great Coffee, and of course our icy cold, flavour abundant Frosters. Our innovative store design and merchandising is second to none.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Tempe, AZ, US

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