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Chatbot Customer Service Jobs in Virginia (NOW HIRING)

Guidehouse

UI/UX Designer

Mclean, VA · Remote

... facing digital services. You will work closely with federal stakeholders, product owners ... Support Grants.gov chatbot and AI-enabled customer support touchpoints by reviewing conversation ...

Apptad, Inc.

Salesforce Technical Architect

Tysons, VA · On-site

$69.75 - $86.50/hr

... customer service workflows, intelligent case routing, and chatbot automation. • Develop AI-driven recommendations to enhance wealth management, lending, and fraud detection. 5. Security ...

New

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

... improvements, chatbot content, search tuning, and knowledge base updates. * Support content ... Support Voice of Customer survey administration and compile customer feedback reports and service ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site

$85K/yr

... improvements, chatbot content, search tuning, and knowledge base updates. * Support content ... Support Voice of Customer survey administration and compile customer feedback reports and service ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

... improvements, chatbot content, search tuning, and knowledge base updates. * Support content ... Support Voice of Customer survey administration and compile customer feedback reports and service ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

... improvements, chatbot content, search tuning, and knowledge base updates. * Support content ... Support Voice of Customer survey administration and compile customer feedback reports and service ...

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Chatbot Customer Service information

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$9

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$26

How much do chatbot customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for chatbot customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are some common challenges faced in a chatbot customer service role?

A major challenge in Chatbot Customer Service is accurately interpreting and resolving a wide range of customer inquiries within the constraints of automated systems. Representatives must quickly identify when to escalate issues from the chatbot to a human agent or offer tailored solutions, which requires adaptability and strong problem-solving skills. Balancing efficiency with empathy in written responses is also key, as most interactions occur via chat rather than voice. Overcoming these challenges not only improves the customer experience but can also help you grow professionally by developing critical digital communication and operational skills.

What are the key skills and qualifications needed to thrive in chatbot customer service?

To excel as a Chatbot Customer Service representative, strong written communication skills, problem-solving abilities, and familiarity with customer service protocols are essential, typically supported by a high school diploma or equivalent. Experience with CRM platforms, chatbot frameworks, and ticketing systems such as Zendesk or Salesforce is often required. Soft skills like patience, adaptability, and professionalism help foster a positive customer experience and effective issue resolution. These skills are crucial for delivering timely, accurate support and maintaining customer satisfaction in a virtual, technology-driven environment.

What is a chatbot customer service?

A Chatbot Customer Service job involves managing and optimizing AI-powered chatbots to assist customers with inquiries, troubleshooting, and support. Responsibilities may include training the chatbot, analyzing interactions, and improving responses to enhance customer satisfaction. Professionals in this role ensure the chatbot provides accurate and helpful information while escalating complex issues to human agents when necessary.

What are popular job titles related to Chatbot Customer Service jobs in Virginia? For Chatbot Customer Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Chatbot Customer Service jobs in Virginia look for? The top searched job categories for Chatbot Customer Service jobs in Virginia are:
Chatbot Customer Service jobs near you
Infographic showing various Chatbot Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Tech Lead - Conversational AI

Forhyre

Mclean, VA

Full-time

Re-posted 28 days ago

Job description

At ChatBotz.ai, we are seeking a highly skilled and motivated Tech Lead to join our innovative team. As a Tech Lead - Conversational AI, you will play a crucial role in developing and implementing intelligent chatbot solutions that revolutionize businesses.

Responsibilities:

  • Lead the development and implementation of conversational AI solutions using cutting-edge technologies.
  • Collaborate with cross-functional teams to gather requirements and define project goals.
  • Design, develop, test, and deploy highly scalable and reliable chatbot solutions.
  • Ensure the quality, performance, and security of the chatbot applications.
  • Stay updated with the latest advancements in conversational AI technologies and integrate them into our solutions.
  • Provide technical guidance and mentorship to the development team.
  • Conduct code reviews and ensure adherence to coding best practices and standards.
  • Troubleshoot and resolve technical issues related to chatbot applications.
  • Collaborate with stakeholders to define project timelines, deliverables, and milestones.
  • Stay up-to-date with industry trends and emerging technologies related to conversational AI.

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • Proven experience as a Tech Lead or similar role in developing conversational AI solutions.
  • Strong programming skills in languages such as Python, Java, or JavaScript.
  • In-depth knowledge of natural language processing (NLP), machine learning (ML), and deep learning techniques.
  • Experience with popular conversational AI platforms and frameworks such as Dialogflow, RASA, or Microsoft Bot Framework.
  • Proficiency in working with cloud platforms like AWS, Azure, or Google Cloud Platform.
  • Familiarity with chatbot development tools and libraries.
  • Strong problem-solving skills and ability to think creatively.
  • Excellent communication and leadership abilities.

Join our dynamic team at ChatBotz.ai and be part of revolutionizing businesses through intelligent chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional 24/7 customer service.