1

Chatbot Customer Service Jobs in Virginia (NOW HIRING)

AI/ML Subject Matter Expert

Vienna, VA · On-site

$195K - $210K/yr

Halvik Corp delivers a wide range of services to 13 executive agencies and 15 independent agencies ... Conduct statistical analyses using ML techniques for customer-focused solutions * Collaborate with ...

Showing results 41-41

Chatbot Customer Service information

See Virginia salary details

$9

$18

$26

How much do chatbot customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for chatbot customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are some common challenges faced in a chatbot customer service role?

A major challenge in Chatbot Customer Service is accurately interpreting and resolving a wide range of customer inquiries within the constraints of automated systems. Representatives must quickly identify when to escalate issues from the chatbot to a human agent or offer tailored solutions, which requires adaptability and strong problem-solving skills. Balancing efficiency with empathy in written responses is also key, as most interactions occur via chat rather than voice. Overcoming these challenges not only improves the customer experience but can also help you grow professionally by developing critical digital communication and operational skills.

What are the key skills and qualifications needed to thrive in chatbot customer service?

To excel as a Chatbot Customer Service representative, strong written communication skills, problem-solving abilities, and familiarity with customer service protocols are essential, typically supported by a high school diploma or equivalent. Experience with CRM platforms, chatbot frameworks, and ticketing systems such as Zendesk or Salesforce is often required. Soft skills like patience, adaptability, and professionalism help foster a positive customer experience and effective issue resolution. These skills are crucial for delivering timely, accurate support and maintaining customer satisfaction in a virtual, technology-driven environment.

What is a chatbot customer service?

A Chatbot Customer Service job involves managing and optimizing AI-powered chatbots to assist customers with inquiries, troubleshooting, and support. Responsibilities may include training the chatbot, analyzing interactions, and improving responses to enhance customer satisfaction. Professionals in this role ensure the chatbot provides accurate and helpful information while escalating complex issues to human agents when necessary.

What are popular job titles related to Chatbot Customer Service jobs in Virginia? For Chatbot Customer Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Chatbot Customer Service jobs in Virginia look for? The top searched job categories for Chatbot Customer Service jobs in Virginia are:
Infographic showing various Chatbot Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

AI/ML Subject Matter Expert

Halvik

Vienna, VA • On-site

$195K - $210K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago


Job description

Halvik Corp delivers a wide range of services to 13 executive agencies and 15 independent agencies. Halvik is a highly successful WOB business with more than 50 prime contracts and 500+ professionals delivering Digital Services, Advanced Analytics, Artificial Intelligence/Machine Learning, Cyber Security and Cutting-Edge Technology across the US Government. Be a part of something special!
Responsibilities:
  • Responsible for developing and implementing AI/ML solutions to solve complex problems and enhance business operations.
  • Define direction of mission-critical solutions using best-fit AI/ML algorithms and technologies
  • Work closely with cross-functional teams to design, develop, and deploy AI models and algorithms that enable data-driven decision making.
  • Conduct statistical analyses using ML techniques for customer-focused solutions
  • Collaborate with cross-functional teams to deliver world-class solutions for large-scale data processing
  • Guide clients in navigating ML algorithms, tools, and frameworks
  • Design, develop, and deploy AI models for data-driven decision making and business innovation
  • Create intelligent systems that automate processes, improve efficiency, and drive business innovation, leveraging their expertise in AL/ML, deep learning, and data analysis.
  • Create, train, and maintain intelligent systems to automate processes and improve efficiency
  • Report on industry trends and recommend solutions for AI/ML integration
  • Design and build ML models solving real-world business problems
  • Make informed ML infrastructure decisions based on modeling techniques and issues
  • Write and test application code, develop ML models, and automate tests and deployment
  • Retrain, maintain, and monitor production models
  • Leverage cloud-based architectures to deliver optimized ML models at scale
  • Construct optimized data pipelines for ML models
  • Implement CI/CD best practices for ML model and application code deployment
  • Ensure code security, model governance, and adherence to Responsible and Explainable AI practices
  • Regularly recommend and report on industry trends and solutions to meet evolving client needs regarding techniques, tools and technologies for AI/ML integration.

Requirements:
  • Master's degree or Bachelor's of science with 5+ years of industry experience in Computer Science, Software Engineering, Data Science, Statistics, or related STEM field.
  • 5+ years of experience in AI, data science, ML engineering, or related fields
  • 4+ years of experience with modern cloud computing technologies (AWS, Databricks, Microsoft Azure or GCP)
  • Experience in fine-tuning LLMs for custom datasets and/or using RAG to augment LLM applications.
  • Knowledge of multiple ways of tackling AI/ML problems and demonstrated ability to make good initial choices to make systems that perform well more quickly
  • Experience using Generative AI tools to help in software programming and testing (e.g. VS-Code or GitHub with copilot AI)
  • Proficiency in SQL, including advanced query techniques
  • Experience with version control systems (e.g., Git, Github, Jenkins)
  • 6+ years of proficiency in Python and Jupyter notebooks. Experience with other languages such as R, and Scala is a plus but not necessary.
  • Experience developing and assessing AI/ML models and ensembles
  • Support the seamless integration of multi-media data processing into platform data pipelines
  • Experienced in planning, setting-up, running and reporting on AI/ML experiments.
  • Experience building feature repositories for AI-ML model training
  • Project work in deep learning, transformers, computer vision, NLP, or chatbot development
  • Experience in developing Generative AI applications especially using LLMs in domains such as NLP and image processing
  • Knowledge of modern software design patterns (e.g., microservices, edge computing)
  • Experience working with LLM frameworks and foundation models like LLaMa-3 and experience working with LLM model repositories like Huggingface
  • Familiarity with MLOps practices and tools for model versioning and experiment tracking
  • Experience identifying appropriate AI/ML models for a problem and using appropriate techniques to evaluate performance to choose the best model
  • Experience with techniques for tuning model parameters to application data and conditions

Abilities:
  • Ability to lead an Agile team of data scientists, engineers, architects and testers
  • Demonstrated ability to work independently
  • Strong problem-solving skills and ability to think creatively to overcome technical challenges
  • Participate in the full machine learning lifecycle, from business understanding, data collection and preprocessing to model selection, evaluation, deployment and monitoring
  • Adapt to rapidly changing technologies and methodologies in the AI/ML field
  • Excellent communication, analytical, and interpersonal skills
  • Ability to gather requirements and work effectively as part of an Agile team
  • Capacity to explain complex technical concepts to non-technical stakeholders
  • Excellent technical writing skills
  • Collaborate with business stakeholders to identify opportunities for AI/ML applications
  • Develop and maintain documentation for ML models, including methodology, assumptions, and limitations
  • Mentor junior team members and contribute to the growth of the AI/ML practice
  • Ability to thrive in a mainly remote work environment
  • Commitment to continuous learning in the fast-evolving AI/ML landscape and look for ways to apply new techniques when appropriate.

Desired Qualifications:
  • Having experience and a good understanding of Ux, Human-AI teaming, human factors in AI and software systems
  • Published research papers or patents in the field of AI/ML
  • Knowledge of Agentic AI Systems (e.g. AutoGen, LangGraph, LangChain, CrewAI etc.)
  • Experience with Knowledge Graphs tools and techniques
  • Experience with federated learning or privacy-preserving machine learning techniques
  • Knowledge of data visualization techniques and tools
  • GPU programming experience

Halvik offers a competitive full benefits package including:
Company-supported medical, dental, vision, life, STD, and LTD insurance
Benefits include 11 federal holidays and PTO
Eligible employees may receive performance-based incentives in recognition of individual and/or team achievements.
401(k) with company matching
Flexible Spending Accounts for commuter, medical, and dependent care expenses
Tuition Assistance
Charitable Contribution matching
Halvik Corp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Halvik's pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.