Detroit, MI · On-site
$85K - $120K/yr
... chatbot design for customer service and contact center workflows. - Proficiency in JavaScript, Node.js, Python, REST APIs, webhooks, JSON and XML. - Exposure to GenAI / LLM platforms such as Azure ...
Detroit, MI · On-site
$85K - $120K/yr
... chatbot design for customer service and contact center workflows. - Proficiency in JavaScript, Node.js, Python, REST APIs, webhooks, JSON and XML. - Exposure to GenAI / LLM platforms such as Azure ...
Dearborn, MI · On-site
... Chatbot, and critical support tools such as the Dealer Software Support Hotline (DSSH). The ... customer experience. ResponsibilitiesDesign and implement robust backend services, ensuring ...
Dearborn, MI · On-site
... Chatbot, and critical support tools such as the Dealer Software Support Hotline (DSSH). The ... customer experience. ResponsibilitiesDesign and implement robust backend services, ensuring ...
Dearborn, MI · On-site
... Chatbot, and critical support tools such as the Dealer Software Support Hotline (DSSH). The ... customer experience. Responsibilities * Design and implement robust backend services, ensuring ...
Dearborn, MI · On-site
... Chatbot, and critical support tools such as the Dealer Software Support Hotline (DSSH). The ... customer experience. Responsibilities * Design and implement robust backend services, ensuring ...
Dearborn, MI · On-site
... Chatbot, and critical support tools such as the Dealer Software Support Hotline (DSSH). The ... customer experience. Responsibilities * Design and implement robust backend services, ensuring ...
Dearborn, MI · On-site
... Chatbot, and critical support tools such as the Dealer Software Support Hotline (DSSH). The ... customer experience. Responsibilities * Design and implement robust backend services, ensuring ...
Dearborn, MI · On-site
... Chatbot, and critical support tools such as the Dealer Software Support Hotline (DSSH). The ... customer experience. Responsibilities Design and implement robust backend services, ensuring ...
Dearborn, MI · On-site
... Chatbot, and critical support tools such as the Dealer Software Support Hotline (DSSH). The ... customer experience. Responsibilities Design and implement robust backend services, ensuring ...
Dearborn, MI · On-site
... Chatbot, and critical support tools such as the Dealer Software Support Hotline (DSSH). The ... customer experience. Responsibilities * Design and implement robust backend services, ensuring ...
Dearborn, MI · On-site
... Chatbot, and critical support tools such as the Dealer Software Support Hotline (DSSH). The ... customer experience. Responsibilities * Design and implement robust backend services, ensuring ...
Dearborn, MI · On-site
... CVCEP Chatbot, and critical support tools like the Dealer Software Support Hotline (DSSH ... services for CVCEP, ensuring seamless data flow between connected vehicles and customer-facing ...
Quick apply
Dearborn, MI · On-site
... CVCEP Chatbot, and critical support tools like the Dealer Software Support Hotline (DSSH ... services for CVCEP, ensuring seamless data flow between connected vehicles and customer-facing ...
Detroit, MI · On-site +1
$70K - $154K/yr
... and customer/vendor dialogue. * Documents small- to medium-scale projects and delivers ... services is a strong plus. * Experience in UX/UI design for apps and chatbot experiences.
Detroit, MI · On-site +1
$70K - $154K/yr
... and customer/vendor dialogue. * Documents small- to medium-scale projects and delivers ... services is a strong plus. * Experience in UX/UI design for apps and chatbot experiences.
Detroit, MI · On-site +1
$70K - $154K/yr
... and customer/vendor dialogue. * Documents small- to medium-scale projects and delivers ... services is a strong plus. * Experience in UX/UI design for apps and chatbot experiences.
Detroit, MI · On-site +1
$70K - $154K/yr
... and customer/vendor dialogue. * Documents small- to medium-scale projects and delivers ... services is a strong plus. * Experience in UX/UI design for apps and chatbot experiences.
$108K - $130K/yr
Experience with agentic AI chatbot development and Generative AI / Microsoft Copilot is strongly ... Customer-focused approach: understands end-user workflow pain points and drives practical ...
$108K - $130K/yr
Experience with agentic AI chatbot development and Generative AI / Microsoft Copilot is strongly ... Customer-focused approach: understands end-user workflow pain points and drives practical ...
Consistent with brand voice and customer expectations * Support self-service experiences and first ... Experience with AI knowledge platforms or chatbot content. * Portfolio or writing samples ...
Consistent with brand voice and customer expectations * Support self-service experiences and first ... Experience with AI knowledge platforms or chatbot content. * Portfolio or writing samples ...
... customer expectations Support self-service experiences and first-contact resolution through ... Preferred Qualifications Experience with AI knowledge platforms or chatbot content. Portfolio or ...
... customer expectations Support self-service experiences and first-contact resolution through ... Preferred Qualifications Experience with AI knowledge platforms or chatbot content. Portfolio or ...
Auburn Hills, MI · On-site
$61K - $83K/yr
... customers, chatbots) with a focus on usability, logical flow, and self-service success. Optional "Nice-to-Have" (if they ask): * Experience with AI/chatbot content or knowledge platforms * Portfolio ...
Quick apply
Auburn Hills, MI · On-site
$61K - $83K/yr
... customers, chatbots) with a focus on usability, logical flow, and self-service success. Optional "Nice-to-Have" (if they ask): * Experience with AI/chatbot content or knowledge platforms * Portfolio ...
Novi, MI · On-site +1
$95K - $119K/yr
We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in ... AI Agent & Chatbot Projects * AI Workflow Projects * Predictive Modeling Projects * Educate Finance ...
Novi, MI · On-site +1
$95K - $119K/yr
We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in ... AI Agent & Chatbot Projects * AI Workflow Projects * Predictive Modeling Projects * Educate Finance ...
Royal Oak, MI · On-site
$160K - $190K/yr
About This Role Our operations, sales, and customer support teams run on workflows that were ... These aren't chatbot wrappers. You're building agentic workflows and orchestration layers that ...
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Royal Oak, MI · On-site
$160K - $190K/yr
About This Role Our operations, sales, and customer support teams run on workflows that were ... These aren't chatbot wrappers. You're building agentic workflows and orchestration layers that ...
A major challenge in Chatbot Customer Service is accurately interpreting and resolving a wide range of customer inquiries within the constraints of automated systems. Representatives must quickly identify when to escalate issues from the chatbot to a human agent or offer tailored solutions, which requires adaptability and strong problem-solving skills. Balancing efficiency with empathy in written responses is also key, as most interactions occur via chat rather than voice. Overcoming these challenges not only improves the customer experience but can also help you grow professionally by developing critical digital communication and operational skills.
To excel as a Chatbot Customer Service representative, strong written communication skills, problem-solving abilities, and familiarity with customer service protocols are essential, typically supported by a high school diploma or equivalent. Experience with CRM platforms, chatbot frameworks, and ticketing systems such as Zendesk or Salesforce is often required. Soft skills like patience, adaptability, and professionalism help foster a positive customer experience and effective issue resolution. These skills are crucial for delivering timely, accurate support and maintaining customer satisfaction in a virtual, technology-driven environment.
A Chatbot Customer Service job involves managing and optimizing AI-powered chatbots to assist customers with inquiries, troubleshooting, and support. Responsibilities may include training the chatbot, analyzing interactions, and improving responses to enhance customer satisfaction. Professionals in this role ensure the chatbot provides accurate and helpful information while escalating complex issues to human agents when necessary.
$85K - $120K/yr
Full-time
Posted 5 days ago
