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Chatbot Customer Service Jobs (NOW HIRING)

Equiliem

AI Business Analyst

Northbrook, IL · On-site

Job Summary The Senior Business Analyst will support the design and implementation of an AI chatbot/AI agent solution for customer service. This role will translate business needs, customer service ...

Aime Leon Dore

Customer Experience Manager

New York, NY

$80K - $90K/yr

Identify, lead, evaluate, and deploy workflow automation, AI/chatbot integration, and process digitization to enhance team efficiency and customer self-service. * Monitor, analyze, and report on key ...

Forhyre

OH · On-site

Design, develop, test, and deploy highly scalable and reliable chatbot solutions. * Ensure the ... customer service.

Aimé Leon Dore

Customer Experience Manager

New York, NY · On-site

$80K - $90K/yr

Identify, lead, evaluate, and deploy workflow automation, AI/chatbot integration, and process digitization to enhance team efficiency and customer self-service. * Monitor, analyze, and report on key ...

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Chatbot Customer Service information

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How much do chatbot customer service jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for chatbot customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced in a Chatbot Customer Service role?

A major challenge in Chatbot Customer Service is accurately interpreting and resolving a wide range of customer inquiries within the constraints of automated systems. Representatives must quickly identify when to escalate issues from the chatbot to a human agent or offer tailored solutions, which requires adaptability and strong problem-solving skills. Balancing efficiency with empathy in written responses is also key, as most interactions occur via chat rather than voice. Overcoming these challenges not only improves the customer experience but can also help you grow professionally by developing critical digital communication and operational skills.

What are the key skills and qualifications needed to thrive in the Chatbot Customer Service position, and why are they important?

To excel as a Chatbot Customer Service representative, strong written communication skills, problem-solving abilities, and familiarity with customer service protocols are essential, typically supported by a high school diploma or equivalent. Experience with CRM platforms, chatbot frameworks, and ticketing systems such as Zendesk or Salesforce is often required. Soft skills like patience, adaptability, and professionalism help foster a positive customer experience and effective issue resolution. These skills are crucial for delivering timely, accurate support and maintaining customer satisfaction in a virtual, technology-driven environment.

What is a Chatbot Customer Service job?

A Chatbot Customer Service job involves managing and optimizing AI-powered chatbots to assist customers with inquiries, troubleshooting, and support. Responsibilities may include training the chatbot, analyzing interactions, and improving responses to enhance customer satisfaction. Professionals in this role ensure the chatbot provides accurate and helpful information while escalating complex issues to human agents when necessary.

More about Chatbot Customer Service jobs
What cities are hiring for Chatbot Customer Service jobs? Cities with the most Chatbot Customer Service job openings:
What states have the most Chatbot Customer Service jobs? States with the most job openings for Chatbot Customer Service jobs include:
What job categories do people searching Chatbot Customer Service jobs look for? The top searched job categories for Chatbot Customer Service jobs are:
Chatbot Customer Service jobs near you
Infographic showing various Chatbot Customer Service job openings in the United States as of July 2026, with employment types broken down into 10% Locum Tenens, 49% As Needed, 4% Full Time, 1% Part Time, 34% Nights, and 2% Summer. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

IVR Chatbot Developer

Kanak Elite Services Inc

Newark, NJ • On-site

Contractor

Re-posted 29 days ago

Job description

Job Title: IVR Chatbot Developer

Duration: 12+ Months

Location: Newark, NJ (Hybrid)

Job Description: 

Required Years of Experience: At least 6 years of relevant experience

In this cutting-edge role, the IVR Bot Developer will contribute to our mission of providing a seamless self-service experience, minimizing the need for live assistance. This developer will be building self-service into the IVR Bot. The ideal candidate has experience with complex projects (we are designing intuitive solutions that allow callers to communicate naturally and efficiently, beyond simple menu selections).

 Key skills/experiences include: Self-Service, API, Conversational Bot 

  • Minimum 3 to 5 years development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
  • Functional and hands on experience on development on Voice and Non-Voice (SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows.
  • Delivery credentials for Self Service and Analytics solutions enabled with speech-based interfaces and dynamic menu, based on customer treatment strategies.
  • Thorough understanding of Genesys Framework, Integration with internal and external components.
  • Genesys Cloud CX certified professional in one or more focused solution area (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.) 

Their team is looking for someone with hands-on experience with Architect Flows (knows different types of Architects flows and knows how to use those types). If you find a Developer who’s strong in Architect flows, please submit them

Experience with Genesys APIs - what can or cannot be done, everything that comes with architect flows

No specific language, doesn’t need those with workforce management expertise.

specific to IVR on Genesys platform.

Work setup is hybrid in Newark, NJ.