ZipRecruiter

Log In

1

Chatbot Customer Service Jobs (NOW HIRING)

ClarkDietrich

Conversational AI Specialist

West Chester, OH

$16 - $21.25/hr

Key Responsibilities Conversational AI Execution and Optimization Own the CX-side execution of chatbot and conversational AI experiences across customer and internal service use cases. Design, test ...

ClarkDietrich

Conversational AI Specialist

West Chester, OH · On-site

$16 - $21.25/hr

Key Responsibilities Conversational AI Execution and Optimization Own the CX-side execution of chatbot and conversational AI experiences across customer and internal service use cases. Design, test ...

Mattress Firm, Inc.

Senior CRM Developer

Charleston, WV · Remote

Integrate chatbot capabilities with Dynamics 365, Dataverse, enterprise APIs, knowledge content, and customer service processes. * Develop conversational AI solutions that improve customer experience ...

Mattress Firm, Inc.

Senior CRM Developer

Houston, TX · On-site

Integrate chatbot capabilities with Dynamics 365, Dataverse, enterprise APIs, knowledge content, and customer service processes. * Develop conversational AI solutions that improve customer experience ...

H&R Block, Inc.

Chatbot Content & Product Change Management * Own the content layer of Wave's chatbot ... Experience with performance metrics such as Service Level Attainment, Cost per Resolution, Client ...

Aime Leon Dore

Customer Experience Manager

New York, NY · On-site

$80K - $90K/yr

Identify, lead, evaluate, and deploy workflow automation, AI/chatbot integration, and process digitization to enhance team efficiency and customer self-service. * Monitor, analyze, and report on key ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsChatbot Customer Service Jobs

Chatbot Customer Service information

See salary details

$9

$18

$26

How much do chatbot customer service jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for chatbot customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a chatbot customer service?

A Chatbot Customer Service job involves managing and optimizing AI-powered chatbots to assist customers with inquiries, troubleshooting, and support. Responsibilities may include training the chatbot, analyzing interactions, and improving responses to enhance customer satisfaction. Professionals in this role ensure the chatbot provides accurate and helpful information while escalating complex issues to human agents when necessary.

What are the key skills and qualifications needed to thrive in chatbot customer service?

To excel as a Chatbot Customer Service representative, strong written communication skills, problem-solving abilities, and familiarity with customer service protocols are essential, typically supported by a high school diploma or equivalent. Experience with CRM platforms, chatbot frameworks, and ticketing systems such as Zendesk or Salesforce is often required. Soft skills like patience, adaptability, and professionalism help foster a positive customer experience and effective issue resolution. These skills are crucial for delivering timely, accurate support and maintaining customer satisfaction in a virtual, technology-driven environment.

What are some common challenges faced in a chatbot customer service role?

A major challenge in Chatbot Customer Service is accurately interpreting and resolving a wide range of customer inquiries within the constraints of automated systems. Representatives must quickly identify when to escalate issues from the chatbot to a human agent or offer tailored solutions, which requires adaptability and strong problem-solving skills. Balancing efficiency with empathy in written responses is also key, as most interactions occur via chat rather than voice. Overcoming these challenges not only improves the customer experience but can also help you grow professionally by developing critical digital communication and operational skills.

More about Chatbot Customer Service jobs

What cities are hiring for Chatbot Customer Service jobs?

Cities with the most Chatbot Customer Service job openings:

What states have the most Chatbot Customer Service jobs?

States with the most job openings for Chatbot Customer Service jobs include:

What are popular job titles related to Chatbot Customer Service jobs?

For Chatbot Customer Service jobs, the most frequently searched job titles are:

Chatbot Customer Service jobs near you
Infographic showing various Chatbot Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Genesys Developer (Chatbot & CX) ___ Remote __ Contract

Cincinnati, OH • Remote

Acestack
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Acestackexternal

Contractor

Re-posted 20 days ago

Job description

Role: Genesys Developer (Chatbot & CX)

Location: 100% Remote

Long Term Contract - W2 / C2C

Job Overview:

We are seeking a skilled Genesys Developer with hands-on experience in Chatbot integration, Customer Experience (CX) optimization, and Genesys Cloud/Genesys Engage platforms. The ideal candidate will design and develop customer-centric contact center solutions leveraging AI-based bots, IVR flows, and digital channels to enhance user engagement and business outcomes.

Key Responsibilities:
  • Design, develop, and deploy Genesys Cloud CX solutions including chatbots, voicebots, and digital channels (chat, SMS, email, etc.)
  • Build and maintain Dialogflows, Architect call flows, and IVR configurations
  • Integrate chatbots and AI services (Google Dialogflow, Amazon Lex, etc.) with Genesys
  • Collaborate with UX/UI and business teams to enhance customer journey mapping
  • Implement API integrations with backend systems for real-time data access
  • Troubleshoot and optimize Genesys call flows, bot behavior, and performance
  • Monitor customer interactions and propose improvements to CX strategy
  • Stay up to date with Genesys Cloud CX features, releases, and best practices
Required Skills & Experience:
  • Overall IT Experience: 8-12+ Years
  • 4+ years of experience as a Genesys Developer (Cloud or Engage)
  • Strong hands-on experience with Genesys Cloud CX, Architect, and IVR development
  • Proficiency with Chatbot frameworks like Google Dialogflow, Amazon Lex, or Genesys Bot Flow
  • Solid understanding of CX principles and ability to design engaging customer journeys
  • Experience integrating with REST APIs, web services, and CRM tools
  • Knowledge of JavaScript or Python for bot and API scripting (preferred)
  • Experience with call routing, IVR design, queue management, and reporting
  • Strong communication skills and ability to work with cross-functional teams
Nice to Have:
  • Genesys Certifications (Genesys Cloud CX Developer or similar)
  • Exposure to AI/ML integration in contact center use cases
  • Knowledge of Speech Analytics, Sentiment Analysis tools

If interested to apply: please share resume to sanghab@acestackllc.com

AceStack logo

About AceStack

Sourced by ZipRecruiter

AceStack is a global IT consulting & Staffing agency. We deal in Health care (Nursing, Allied, Clinical/Non-clinical) Staffing, Engineering Staffing & I.T. Staffing. Founded in 2017 in New Jersey, AceStack has reported consistent growth and profit every year and carries zero debt. AceStack consultants are placed across USA, Canada, Mexico, and Asia. In addition to our headquarters in New Jersey – USA, we also have offices in Canada, Noida, and Ahmedabad. AceStack’s exceptionally high-touch service keeps our clients satisfied and our Consultants/Travelers engaged. We believe in investing in our Consultants/Clients in a variety of ways. We employ AceStack ambassador who helps guide Consultants through the on-boarding process and ensure the transition into their new role with our Client is seamless. We also have dedicated Consultant care representatives located throughout our organization who provide the same level of attention throughout our Consultant’s tenure. Due to this level of attention and care, AceStack enjoys not only one of the highest retention rates in the staffing industry but also one of the highest redeployment rates in the industry.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

NJ, US

Social media

FacebookTwitter

View All AceStack Jobs