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Chatbot Customer Service Jobs in Florida (NOW HIRING)

Paradigm Senior Services

Customer Support Lead

Miami, FL · On-site

$55K - $65K/yr

Customer Support Lead The Customer Support Lead will oversee daily operations within the Customer ... tickets, and chatbot responses * Implement feedback loops for continuous service improvement

Ocwen

Manager, Customer Communications

West Palm Beach, FL · On-site +1

$110K - $130K/yr

Ensure communications align with the company's strategic goals, boost engagement and self-service ... letters, emails, chatbot, websites and other customer communications. * Strong grasp of email ...

WAI GLOBAL

Analyst, AI Engineer

Hollywood, FL · On-site

... product, customer, supply chain, and shared-service operations. That scale creates a meaningful ... chatbot telemetry, open-source model evaluation, testing, documentation, and production support ...

Lorikeet

Pitch us a role

Sydney, FL · On-site +1

... customer support looks like - and we're just getting started. We build AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services. Not chatbot-tier AI.

Comp AI

Senior Technical Product Manager

Aventura, FL · On-site

$170K - $250K/yr

Draft and maintain policies based on our customers' tech stack * Collect ongoing evidence across ... You'll be shaping an AI-native product, not bolting a chatbot onto an old one. * Holding the bar.

Lorikeet

Strategic Finance

Sydney, FL · On-site +1

... customer support looks like - and we're just getting started. We build AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services. Not chatbot-tier AI.

All JobsChatbot Customer Service JobsChatbot Customer Service Jobs in Florida

Chatbot Customer Service information

See Florida salary details

$7

$14

$20

How much do chatbot customer service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for chatbot customer service in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What are some common challenges faced in a chatbot customer service role?

A major challenge in Chatbot Customer Service is accurately interpreting and resolving a wide range of customer inquiries within the constraints of automated systems. Representatives must quickly identify when to escalate issues from the chatbot to a human agent or offer tailored solutions, which requires adaptability and strong problem-solving skills. Balancing efficiency with empathy in written responses is also key, as most interactions occur via chat rather than voice. Overcoming these challenges not only improves the customer experience but can also help you grow professionally by developing critical digital communication and operational skills.

What are the key skills and qualifications needed to thrive in chatbot customer service?

To excel as a Chatbot Customer Service representative, strong written communication skills, problem-solving abilities, and familiarity with customer service protocols are essential, typically supported by a high school diploma or equivalent. Experience with CRM platforms, chatbot frameworks, and ticketing systems such as Zendesk or Salesforce is often required. Soft skills like patience, adaptability, and professionalism help foster a positive customer experience and effective issue resolution. These skills are crucial for delivering timely, accurate support and maintaining customer satisfaction in a virtual, technology-driven environment.

What is a chatbot customer service?

A Chatbot Customer Service job involves managing and optimizing AI-powered chatbots to assist customers with inquiries, troubleshooting, and support. Responsibilities may include training the chatbot, analyzing interactions, and improving responses to enhance customer satisfaction. Professionals in this role ensure the chatbot provides accurate and helpful information while escalating complex issues to human agents when necessary.

What are popular job titles related to Chatbot Customer Service jobs in Florida? For Chatbot Customer Service jobs in Florida, the most frequently searched job titles are:
Chatbot Customer Service jobs near you
Infographic showing various Chatbot Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

Customer Support Lead

Paradigm Senior Services

Miami, FL • On-site

$55K - $65K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Customer Support Lead

The Customer Support Lead will oversee daily operations within the Customer Support team, ensuring efficient handling of calls, tickets, and chatbot inquiries. This role is responsible for managing team performance, streamlining processes, and creating Standard Operating Procedures (SOPs) to optimize department workflows. Collaborating closely with Account Management, Billing, and Operations teams, the Customer Support Lead fosters a seamless client support experience while driving continuous improvement initiatives. This position will initially report to the Senior Manager of Customer Support.

Core Responsibilities

  • Supervise team of Customer Support Specialists to ensure efficiency and high-quality service
  • Develop, maintain, and update SOPs for all customer support workflows
  • Ensure SOPs align with company objectives, compliance standards, and customer needs
  • Train the support team on new processes and best practices
  • Monitor ticket resolution times, call handling metrics, and chatbot interactions
  • Conduct performance evaluations, provide coaching, and support professional development
  • Optimize ticketing and call management workflows to improve response times
  • Identify gaps in support coverage and recommend staffing or process improvements
  • Work closely with Account Management, Billing, and Operations to streamline issue resolutions
  • Act as the primary escalation point for complex customer inquiries and issues
  • Conduct quality assurance reviews on calls, tickets, and chatbot responses
  • Implement feedback loops for continuous service improvement
  • Other details as assigned

Experience and Skills

  • Minimum 3 years of experience in customer support, operations, or a similar role
  • Minimum 3 years of experience in revenue cycle management (RCM)
  • Proven experience in creating and managing SOPs for customer-facing teams
  • Strong leadership, coaching, and team management skills
  • Familiarity with HubSpot, ticketing systems, and chatbot management
  • Excellent problem-solving and conflict-resolution abilities
  • Analytical mindset with the ability to monitor KPIs and identify improvement opportunities
  • Ability to multitask in a high-volume, fast-paced environment
  • Proficiency in MS Office Suite (Outlook, Word, Excel) required

Education and Qualifications

  • Bachelor's degree in Business Administration, Communications, or a related field

What We Offer

  • Medical, dental, and vision benefits
  • 401k retirement plan
  • Aflac benefits
  • Paid time off
  • Professional development support

Compensation

$55,000-$65,000 depending on experience

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