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Chatbot Customer Service Jobs in California (NOW HIRING)

Teklead Corp.

Sr Chatbot Engineer

Westlake Village, CA · On-site

$68 - $78/hr

Requirements :: • 2+ years experience with Chatbot and RAG Application Development • 2+ years ... customer service and commitment to providing excellent IT solutions. With more than 25 years of ...

Kikoff

CX Strategy Associate

San Francisco, CA · On-site

$19.50 - $26/hr

CX Strategy Associate About this role As a CX Strategy Associate, you will improve how customer ... Improve chatbot performance (coverage, containment, resolution quality) * Design and implement ...

Harvey

AI Support Lead

San Francisco, CA · On-site

$155K - $233K/yr

... services is being written today - and we're just getting started. Role Overview Own Harvey's conversational AI and chatbot mandate end to end: the vendor relationship for the platform, the customer ...

Sugar Bowl Resort

Guest Relations Supervisor

Norden, CA · On-site

... CRM or chatbot systems a plus Passion for delivering high-quality guest service and contributing to a positive team culture Flexible availability, including weekends and holidays during peak winter ...

Kikoff

CX Strategy Manager

San Francisco, CA

Own chatbot and AI automation strategy (coverage, containment, escalation quality) * Expand ... Analyze which customer issues and journeys most impact business outcomes (e.g., churn, complaints ...

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Chatbot Customer Service information

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How much do chatbot customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for chatbot customer service in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are some common challenges faced in a chatbot customer service role?

A major challenge in Chatbot Customer Service is accurately interpreting and resolving a wide range of customer inquiries within the constraints of automated systems. Representatives must quickly identify when to escalate issues from the chatbot to a human agent or offer tailored solutions, which requires adaptability and strong problem-solving skills. Balancing efficiency with empathy in written responses is also key, as most interactions occur via chat rather than voice. Overcoming these challenges not only improves the customer experience but can also help you grow professionally by developing critical digital communication and operational skills.

What are the key skills and qualifications needed to thrive in chatbot customer service?

To excel as a Chatbot Customer Service representative, strong written communication skills, problem-solving abilities, and familiarity with customer service protocols are essential, typically supported by a high school diploma or equivalent. Experience with CRM platforms, chatbot frameworks, and ticketing systems such as Zendesk or Salesforce is often required. Soft skills like patience, adaptability, and professionalism help foster a positive customer experience and effective issue resolution. These skills are crucial for delivering timely, accurate support and maintaining customer satisfaction in a virtual, technology-driven environment.

What is a chatbot customer service?

A Chatbot Customer Service job involves managing and optimizing AI-powered chatbots to assist customers with inquiries, troubleshooting, and support. Responsibilities may include training the chatbot, analyzing interactions, and improving responses to enhance customer satisfaction. Professionals in this role ensure the chatbot provides accurate and helpful information while escalating complex issues to human agents when necessary.

What are popular job titles related to Chatbot Customer Service jobs in California? For Chatbot Customer Service jobs in California, the most frequently searched job titles are:
Chatbot Customer Service jobs near you
Infographic showing various Chatbot Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Sr Chatbot Engineer

Teklead Corp.

Westlake Village, CA • On-site

$68 - $78/hr

Full-time

Re-posted 19 days ago

Job description

US CITIZENS & PERMANENT RESIDENTS ONLY
Excellent contract-to-hire job opportunity
Looking for a Sr. Chatbot Engineer to join an Artificial Intelligence team. Join our Tech hub and work in a collaborative environment where talent is valued and creativity is encouraged.
Description:
• Work on state of the art Machine Learning, Natural Language Processing and Gen AI projects.
• Learn new technologies and focus on what you're passionate about.
Requirements::
• 2+ years experience with Chatbot and RAG Application Development
• 2+ years experience with Machine Learning and Natural Language Processing
• 4+ years experience with Python
• Experience with AWS services.
• Experience with SQL.
• Compiler development experience is plus
• Experience with chat platforms Dialogflow, Connect-Q, etc is a plus
• Experience with Hybrid RAG Agents, Trainable LLM's is a plus
• BS in Computer Science or equivalent degree (MS in ML is preferred)..
• Ability to work in an agile collaborative environment.
• Excellent communication skills are required.
Compensation: $68.00 - $78.00 per hour
History
Teklead Corporation is a national Information Technology Consulting company, successfully representing a wide spectrum of clients and their IT needs since 1990. Teklead is dedicated to providing the highest quality software development/support and IT staffing services, both onsite and offshore, using top-notch IT professionals. Having a deep understanding of the IT industry and taking advantage of our extensive network, we've been able to distinguish ourselves by meeting our client's needs and challenges. Our success and reputation are supported by long-lasting client relationships, exceptional customer service and commitment to providing excellent IT solutions.
With more than 25 years of experience, Teklead has expanded to reach a global-level and now has offices in North America (Los Angeles, CA, New York, NY, Dallas, TX), Europe (London, UK) and the Asia Pacific (Banglore, Karnataka, India). As demand for IT - and more, specifically, high quality and cost effective ADM services - increases, Teklead plans to meet that demand. We are constantly looking to expand our operation through increased screening, hiring and IT training, in addition to expanding our delivery centers in North America and the Asia Pacific regions.

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