Chatbot Customer Service Jobs in California (NOW HIRING)

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together.

The Company operates Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world, and Specs Inc., a wholly-owned subsidiary dedicated to making computing more human, in addition to Bitmoji, Saturn, and other digital services.

The People Team drives our values of being kind, smart and creative across Snap's global workforce. We work together to empower our teams to hire thoughtful and passionate innovators, help people do their best work, grow their careers and build healthy and productive workspaces in a safe, and cohesive community. Together, we are Talent, Total Rewards, IDEA (Inclusion, Diversity, Equity, and Awareness), HR Tech, People Analytics, People Services, Council, Learning & Development, and Employee Relations.

We're looking for a People Application Developer to join the People Tech team at Snap Inc!

What you'll do:

• Work across teams to understand product requirements, evaluate trade-offs, and deliver the solutions needed to build innovative products or services

• Advocate for and apply best practices when it comes to availability, scalability, operational excellence, and cost management

• Manage automation roadmap and lead technical direction on solutions that influence all of People Team solutions

• Design and develop large-scale solutions from scratch, with a focus on efficiency, scalability, and maintainability.

• Design and build key automations and solutions to optimize the People Team solutions

• Work closely with the product and engineering teams to integrate AI solutions into our systems

• Experience integrating LLM APIs or AI services into production applications

• Automate key processes and solutions

• Build and deploy efficient, high-quality solutions, and ensure comprehensive testing coverage.

• Perform regular testing, debugging, and updates to maintain solutions

• Lead and mentor junior team members, effectively delegating tasks and ensuring adherence to best practices.

• Design and develop middleware solutions for chatbot integration, including writing custom code, utilizing APIs to seamlessly connect between systems (e.g., Slack, Workday, Jira, Confluence).

• Enable chatbots to automate tasks within Workday, including making changes for employees and building custom automation workflows.

• Collaborate closely with product and engineering teams to integrate chatbot solutions into existing systems, ensuring smooth functionality and user experience.

Knowledge, Skills & Abilities:

• Experience with backend services or distributed systems

• Experience with database design and data modeling

• Experience with event-driven architectures, including message queues, pub/sub systems, and asynchronous processing patterns

• Experience designing and building RESTful APIs, webhooks, and middleware integrations across multiple systems

• Experience with CI/CD pipelines, containerization, and deploying services to cloud environments

• You can independently execute on medium sized features, taking a few weeks and multiple PRs to complete

• You understand the operational aspects of your system and may participate in incident or hotfix investigation and resolution

• Ability to collaborate and work well with others

• Excellent interpersonal and influence skills with a high attention to detail

• Ability to communicate results clearly and effectively and execute both tactically and strategically

• Ability to initiate and drive projects to completion with minimal guidance

• Experience with Workday integrations and automations

• Familiarity with additional tools like Jira, Confluence, and other cloud-based services

• Good understanding of Object-Oriented Programming and design concepts

• Ability to work independently without existing infrastructure or support

• Proven track record of building applications from scratch

Minimum Qualifications:

• Bachelor's degree in Computer Science or related field or equivalent years of experience

• 3+ years of hands-on experience with Node.js, TypeScript, and/or Google Cloud Platform (GCP)

Preferred Qualifications:

• Experience with Java and/or Python

• Experience with SQL and/or NoSQL solutions

• Experience with JavaScript UI frameworks (e.g., React, Vue.js, or Angular)

• Passion for building a rich and innovative user experience

• Experience building or supporting applications within an HR technology or People Operations environment

If you have a disability or special need that requires accommodation, please don't be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a "default together" approach and expect our team members to work in an office 4+ days per week.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).

Our Benefits: Snap Inc. is its own community, so we've got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap's long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

The base salary range for this position is $157,000-$235,000 annually.

Zone B:

The base salary range for this position is $149,000-$223,000 annually.

Zone C:

The base salary range for this position is $133,000-$200,000 annually.This position is eligible for equity in the form of RSUs.