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Chatbot Customer Service Jobs (NOW HIRING)

Forhyre

Design, develop, test, and deploy highly scalable and reliable chatbot solutions. * Ensure the ... customer service.

Forhyre

OH · On-site

Design, develop, test, and deploy highly scalable and reliable chatbot solutions. * Ensure the ... customer service.

Mondo

Senior Program Manager

Northbrook, IL · On-site

$75 - $95/hr

Lead end-to-end delivery of an AI-powered customer service chatbot implementation * Drive roadmap planning, project execution, timeline management, and stakeholder communication * Partner with ...

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How much do chatbot customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for chatbot customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a chatbot customer service?

A Chatbot Customer Service job involves managing and optimizing AI-powered chatbots to assist customers with inquiries, troubleshooting, and support. Responsibilities may include training the chatbot, analyzing interactions, and improving responses to enhance customer satisfaction. Professionals in this role ensure the chatbot provides accurate and helpful information while escalating complex issues to human agents when necessary.

What are the key skills and qualifications needed to thrive in chatbot customer service?

To excel as a Chatbot Customer Service representative, strong written communication skills, problem-solving abilities, and familiarity with customer service protocols are essential, typically supported by a high school diploma or equivalent. Experience with CRM platforms, chatbot frameworks, and ticketing systems such as Zendesk or Salesforce is often required. Soft skills like patience, adaptability, and professionalism help foster a positive customer experience and effective issue resolution. These skills are crucial for delivering timely, accurate support and maintaining customer satisfaction in a virtual, technology-driven environment.

What are some common challenges faced in a chatbot customer service role?

A major challenge in Chatbot Customer Service is accurately interpreting and resolving a wide range of customer inquiries within the constraints of automated systems. Representatives must quickly identify when to escalate issues from the chatbot to a human agent or offer tailored solutions, which requires adaptability and strong problem-solving skills. Balancing efficiency with empathy in written responses is also key, as most interactions occur via chat rather than voice. Overcoming these challenges not only improves the customer experience but can also help you grow professionally by developing critical digital communication and operational skills.

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Chatbot Customer Service jobs near you
Infographic showing various Chatbot Customer Service job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Business Analyst- Digital Self Service, customer service experience

Houston, TX • On-site

Sacrum Technologies LLC
IT Services • 1 - 10 employees
Learn more about Sacrum Technologies LLCexternal

Other

Posted 7 days ago

Key responsibilities

  • Lead requirements and analysis for digital self-service features such as account management, billing, service requests, issue resolution, and personalization.

  • Improve customer journeys by identifying friction points and increasing digital adoption, customer satisfaction, and efficiency.

  • Work closely with Product, UX, Data, Digital, and business teams to define user stories, acceptance criteria, priorities, and success metrics.

Job description

Senior Business Analyst – Digital Self Service & AI

Introduction: We are looking for a highly experienced Business Analyst to support and enhance self-service digital capabilities and customer experience initiatives  This role will involve collaborating with Digital, UX, Data, and business teams to define, deliver, and continuously improve customer-facing solutions.

Responsibilities:
  • Lead analysis and requirements definition for omni channel self-service features on customer-facing platforms (website, chatbot, mobile app).
  • Analyze end-to-end customer journeys to identify friction points and enhance digital adoption, satisfaction, and efficiency.
  • Partner with various teams to define user stories, acceptance criteria, and success metrics aligned with customer experience outcomes.
  • Evaluate opportunities to apply AI and machine learning to enhance customer self-service and support.
  • Translate complex AI concepts into clear business and functional requirements.
  • Define the vision of the product.
  • Act as a key liaison between business stakeholders and technical teams, ensuring alignment and execution following the agile methodology.
  • Lead backlog refinement, requirements prioritization, risk management, and support sprint planning, UAT & PAT activities.
Requirements:Education and Experience

Required:

  • Bachelor’s degree in business, Information Systems, Computer Science, or related field.
  • 8+ years of experience as a Business Analyst, with at least 2+ years at a senior/lead (BA4) level.
  • Proven experience supporting customer-facing digital platforms, preferably self-service websites or portals.
  • Demonstrated experience working on AI-enabled solutions such as conversational AI/chatbots, automation, predictive systems, etc.
  • Strong experience with Agile product delivery, user stories, and backlog management.
  • Excellent stakeholder management, facilitation, and communication skills.

Preferred:

  • Experience working with large-scale enterprise websites or high-traffic consumer platforms.
  • Familiarity with analytics tools, customer insights platforms, and A/B testing.
  • Experience partnering with Data Science or AI/ML teams in production environments.
  • Background in utilities, logistics, or service-based industries is a plus.
Core Competencies:
  • Customer-centric mindset
  • Strategic thinking with strong attention to detail
  • AI and data literacy
  • Problem-solving and analytical rigor
  • Collaboration across technical and business teams
  • Ability to translate ambiguity into clear, actionable requirements

Nice to have:

  • Certified Scrum Product Owner (CSPO)
  • PMI Professional in Business Analysis (PMI-PBA) or IIBA Certification (CBAP or CCBA)
  • SAFe Agilist (SA) or equivalent Agile scaling certification
  • Certifications or formal training in AI, Data Analytics, or Digital Product Management

Apply