ZipRecruiter

Log In

1

Chatbot Customer Service Jobs in Georgia (NOW HIRING)

JR Software Solutions, Inc.

AI/ML Engineer

Atlanta, GA · On-site +1

... cloud services. * Collaborate with cross-functional teams and stakeholders to deliver customer ... Experience with chatbot development or conversational AI * Experience fine-tuning large models

Finastra

Senior Front End Engineer

Atlanta, GA · On-site +1

$117K - $162K/yr

Who are we? At Finastra, we're a global leader in financial services software, dedicated to ... We are seeking a Senior Front-End Engineer to design and develop customer-facing AI chatbot ...

Finastra

UX Designer

Atlanta, GA · On-site +1

Who are we? At Finastra, we're a global leader in financial services software, dedicated to ... Working in support of the Product Owner, you will translate product goals, customer needs, and ...

Avcend

HR Specialist

Alpharetta, GA · On-site

$30/hr

Our ideal candidate should possess excellent customer service and HR knowledge, with a proven ... chatbot/virtual agent assistants, knowledge repositories, Microsoft Teams, etc. Work Schedule: (Ex:

All JobsChatbot Customer Service JobsChatbot Customer Service Jobs in Georgia

Chatbot Customer Service information

What are some common challenges faced in a chatbot customer service role?

A major challenge in Chatbot Customer Service is accurately interpreting and resolving a wide range of customer inquiries within the constraints of automated systems. Representatives must quickly identify when to escalate issues from the chatbot to a human agent or offer tailored solutions, which requires adaptability and strong problem-solving skills. Balancing efficiency with empathy in written responses is also key, as most interactions occur via chat rather than voice. Overcoming these challenges not only improves the customer experience but can also help you grow professionally by developing critical digital communication and operational skills.

What are the key skills and qualifications needed to thrive in chatbot customer service?

To excel as a Chatbot Customer Service representative, strong written communication skills, problem-solving abilities, and familiarity with customer service protocols are essential, typically supported by a high school diploma or equivalent. Experience with CRM platforms, chatbot frameworks, and ticketing systems such as Zendesk or Salesforce is often required. Soft skills like patience, adaptability, and professionalism help foster a positive customer experience and effective issue resolution. These skills are crucial for delivering timely, accurate support and maintaining customer satisfaction in a virtual, technology-driven environment.

What is a chatbot customer service?

A Chatbot Customer Service job involves managing and optimizing AI-powered chatbots to assist customers with inquiries, troubleshooting, and support. Responsibilities may include training the chatbot, analyzing interactions, and improving responses to enhance customer satisfaction. Professionals in this role ensure the chatbot provides accurate and helpful information while escalating complex issues to human agents when necessary.

What are popular job titles related to Chatbot Customer Service jobs in Georgia? For Chatbot Customer Service jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Chatbot Customer Service jobs in Georgia look for? The top searched job categories for Chatbot Customer Service jobs in Georgia are:
Chatbot Customer Service jobs near you
Infographic showing various Chatbot Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Leadership, Strategy, & Operations - Customer Service, Fulfillment, & Automation

McMaster-Carr

Atlanta, GA • On-site

$175K - $390K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

McMaster-Carr rating

9.0

Company rating: 9.0 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

26th of 415 rated retail wholesalers

Job description

About the job
Who We Are
McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations running smoothly, and prototype the next generation of innovative solutions. We earn and keep that trust by offering the right products, making them easy to find, and delivering them fast, so our customers can solve problems with greater speed, precision, and ease.
Our industry-leading e-commerce experience, indispensable product selection, and world-class service bring hundreds of thousands of customers to our site each day. But we're never standing still. Our curious, exceptional people are at the heart of our evolution. They turn new challenges and disruptive technologies into opportunities to refine our operations, expand our offering, and deliver a better experience for every customer.
What You'll Do
As part of the Customer Service and Fulfillment leadership team, you'll take on high-impact work that shapes how we serve customers and scale our operations. This role is a path to senior leadership, with progress driven by the impact of your work-not a fixed timeline. Over time, you'll grow into a general manager who tackles business-critical challenges such as:
  • Apply LLMs to transform how we work. Use large language models to improve how we serve customers-from automating routine tasks to increasing the precision and coverage of our customer support systems. You might enhance our ability to auto-complete more customer service requests, develop a new chatbot that handles more complex inquiries, or use AI to uncover patterns in customer credits and feedback-like identifying trends in damaged shipments-so we can solve root causes faster.
  • Remove ordering friction. Identify and eliminate barriers in the order-to-payment process so customers can place and receive orders seamlessly. Your work will improve reliability, reduce manual exceptions, and make it easier for customers to do business with us.
  • Drive automation in distribution. Help design and implement automation in our distribution operations to scale efficiently, improve accuracy, and deliver even faster service. You'll help build the systems that keep our operations sharp as we grow.
  • Lead cross-functional teams. Work across tech, service, and distribution teams to bring solutions to life. You'll define problems clearly, align stakeholders, and ensure ideas turn into sustained improvements.
  • Spot and solve operational pain points. Identify recurring issues in how we serve customers-from credit adjustments to delays-and lead efforts to fix them at the root. Your work will improve both the customer experience and operational efficiency.

Who You Are
You're energized by shaping direction and rolling up your sleeves to drive results. You thrive in ambiguity, take ownership of meaningful outcomes, and bring others with you-building trust, sharing context, and solving problems through collaboration. You may come from consulting, engineering, banking, or somewhere entirely different. What matters most is how you think, how you learn, and how you lead. If you're curious, driven, and eager to take on challenges that matter, McMaster-Carr offers the chance to make an impact and grow into a leader.
Cash Compensation
  • Total cash compensation is generally around $175,000 to $390,000 and includes a profit sharing based on company profitability.
  • You will also receive a relocation stipend and signing bonus.

Benefits
Growth & Learning
  • 100% tuition reimbursement
  • Informal and formal mentorship
  • Employee resource groups

Health & Wellbeing
  • Medical, dental, pharmacy, and vision plans with no monthly premiums
  • Inclusive, all-gender benefits

Family & Future
  • Paid parental leave for all new parents
  • Adoption and surrogacy assistance
  • First-time home buyer assistance
  • Industry leading company-funded retirement accounts

Time Off
  • Paid time off for vacation and personal time

#BI-DNI
Equal Opportunity Employer
We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, or any other legally protected group.
This position is not eligible for work authorization sponsorship by McMaster-Carr.
Data We Collect
We may collect professional, education and employment-related data, and any assessments made throughout the recruiting process, to evaluate candidacy for employment. To communicate with job applicants, we may collect applicant names, contact information, and other personal identifiers, including those outlined in the California customer records statute. Through voluntary disclosure, we may also collect protected classifications under federal or California law (e.g., race, gender, etc.). For additional details about the personal information we collect and its uses, please click here.

What McMaster-Carr employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply