Atlanta, GA · On-site +1
... customers, including 80% of the world's top 50 banks, in more than 110 countries. What Will You ... Services (AWS). * Experience through coursework or projects using Generative AI or chatbot ...
Atlanta, GA · On-site +1
... customers, including 80% of the world's top 50 banks, in more than 110 countries. What Will You ... Services (AWS). * Experience through coursework or projects using Generative AI or chatbot ...
In the absence of an executed Recruitment Services Agreement, there will be no obligation to any ... Customer-Orientation * Delegating Tasks * Executing/Leading the Team * Facilitating Change
In the absence of an executed Recruitment Services Agreement, there will be no obligation to any ... Customer-Orientation * Delegating Tasks * Executing/Leading the Team * Facilitating Change
A Chatbot Customer Service job involves managing and optimizing AI-powered chatbots to assist customers with inquiries, troubleshooting, and support. Responsibilities may include training the chatbot, analyzing interactions, and improving responses to enhance customer satisfaction. Professionals in this role ensure the chatbot provides accurate and helpful information while escalating complex issues to human agents when necessary.
To excel as a Chatbot Customer Service representative, strong written communication skills, problem-solving abilities, and familiarity with customer service protocols are essential, typically supported by a high school diploma or equivalent. Experience with CRM platforms, chatbot frameworks, and ticketing systems such as Zendesk or Salesforce is often required. Soft skills like patience, adaptability, and professionalism help foster a positive customer experience and effective issue resolution. These skills are crucial for delivering timely, accurate support and maintaining customer satisfaction in a virtual, technology-driven environment.
A major challenge in Chatbot Customer Service is accurately interpreting and resolving a wide range of customer inquiries within the constraints of automated systems. Representatives must quickly identify when to escalate issues from the chatbot to a human agent or offer tailored solutions, which requires adaptability and strong problem-solving skills. Balancing efficiency with empathy in written responses is also key, as most interactions occur via chat rather than voice. Overcoming these challenges not only improves the customer experience but can also help you grow professionally by developing critical digital communication and operational skills.
The top searched job categories for Chatbot Customer Service jobs in Georgia are:
Atlanta, GA • On-site, Remote
Full-time
Medical, Life, Retirement, PTO
Posted 15 days ago
Support the development of AI-powered applications such as chatbots, virtual assistants, and knowledge-based solutions.
Assist in building Retrieval-Augmented Generation (RAG) solutions that combine AI models with enterprise knowledge sources.
Help develop natural language interfaces and AI-powered tools to facilitate access to data and information.
At Finastra, we're a global leader in financial services software, dedicated to expanding access to financial services and shaping what's next for the industry. Our technology powers missioncritical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world's top 50 banks, in more than 110 countries.
What Will You Contribute?
As an AI Engineer Intern at Finastra, you will gain hands-on experience working with cutting-edge Artificial Intelligence (AI) and Generative AI technologies. You will collaborate with experienced engineers and AI specialists to help develop innovative solutions that enhance how users interact with information, systems, and data.
This internship provides an opportunity to learn modern AI development practices while contributing to real-world projects involving Large Language Models (LLMs), conversational AI, intelligent search, and cloud-based AI platforms. You'll develop valuable technical skills, gain exposure to enterprise software development, and build a strong foundation for a career in AI and machine learning.
Responsibilities & Deliverables:
Support the development of AI-powered applications, including chatbots, virtual assistants, and knowledge-based solutions.
Assist in building Retrieval-Augmented Generation (RAG) solutions that combine AI models with enterprise knowledge sources.
Help develop natural language interfaces and AI-powered tools that simplify access to data and information.
Participate in prompt engineering activities to improve AI model responses and user experiences.
Work with AI frameworks such as LangChain, LangGraph, CrewAI, or similar technologies under the guidance of senior team members.
Assist with testing, debugging, documentation, and performance improvements for AI applications.
Participate in Agile ceremonies, including sprint planning, stand-ups, and team collaboration sessions.
Use GitHub and software engineering best practices for version control and code collaboration.
Explore new AI technologies and contribute ideas to support innovation and continuous improvement.
Required Skills & Experience:
Essential
Currently pursuing or recently completed a Bachelor's or Master's degree in Computer Science, Software Engineering, Artificial Intelligence, Data Science, or a related field.
Coursework, personal projects, academic research, or internship experience involving software development or AI technologies.
Basic programming experience in Python.
Foundational understanding of Artificial Intelligence, Machine Learning, and Generative AI concepts.
Interest in Large Language Models (LLMs) and prompt engineering.
Basic understanding of databases and data structures.
Strong analytical and problem-solving skills.
Effective verbal and written communication skills.
Eagerness to learn, experiment, and work in a collaborative team environment.
Preferred
Familiarity with AI frameworks such as LangChain, LangGraph, CrewAI, or similar tools.
Exposure to cloud platforms such as Microsoft Azure or Amazon Web Services (AWS).
Experience through coursework or projects using Generative AI or chatbot technologies.
Understanding of vector databases, embeddings, or semantic search concepts.
Familiarity with Git, GitHub, and software development lifecycle practices.
Experience participating in hackathons, research projects, or open-source initiatives.
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:
Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Wellbeing: Access confidential onetoone support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive-inside and outside of work.
Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
Sustainability: Paid time off for volunteering and donationmatching opportunities to support causes that matter to you.
Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra-open to everyone who wants to participate and contribute.
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
*Specific benefits may vary by location.
At Finastra, each individual is unique-bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.
Be unique. Be exceptional. Help us make a difference at Finastra.
Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.