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Chatbot Support Jobs in New York (NOW HIRING)

Harvey

AI Support Lead

New York, NY · On-site

$200K - $280K/yr

We have strong product-market fit and world-class investor support. We're scaling fast and defining ... Role Overview Own Harvey's conversational AI and chatbot mandate end to end: the vendor ...

Forhyre

Tech Lead - Conversational AI

New York, NY

... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...

Forhyre

Tech Lead - Conversational AI

New York, NY · On-site

... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...

Forhyre

Tech Lead - Conversational AI

New York, NY · On-site

... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...

Precision Technologies Corp

Python GenAI

Jersey City, NJ · On-site

$52.50 - $72.25/hr

W2-Contract / Full-Time Looking for a hands-on AI Engineer to work on a high visbility Gen AI project involving summarization and chatbot supporting a huge volume of documents from various LOBs and ...

Forhyre

Tech Lead - Conversational AI

New York, NY · On-site

... chatbot solutions. Apply now and contribute to creating personalized and interactive experiences for users while streamlining customer support, enhancing sales processes, and delivering exceptional ...

Fora

Support Specialist

New York, NY · On-site

$60K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Drive initiatives to improve support scalability, including tooling enhancements, AI/chatbot optimization, and process automation * Help onboard and mentor new support team members, sharing cross ...

Flex

Lead, CS AI Content

New York, NY · On-site

$92K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Bonus: experience with chatbot authoring, AI evaluation, or support QA. Compensation Flex takes a market-based approach to pay, ensuring compensation is commensurate with a candidate's experience and ...

Gartner

Director, Data Science

Stamford, CT · Remote

  • Medical

  • Retirement

  • PTO

Architect AI-powered chatbot systems including intelligent search, recommendation engines, context ... Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 ...

Fora

Support Specialist

New York, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Drive initiatives to improve support scalability, including tooling enhancements, AI/chatbot optimization, and process automation * Help onboard and mentor new support team members, sharing cross ...

Flex

CX Product Business Partner

New York, NY · On-site

Define customer journeys, flag edge cases, and identify support risks before build begins * Own the CS workstream end-to-end for launches in your domain: content, AI/chatbot workflows, Ops Dashboard ...

Gartner, Inc.

Director, Data Science

Stamford, CT · On-site

  • Medical

  • Retirement

  • PTO

Architect AI-powered chatbot systems including intelligent search, recommendation engines, context ... Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 ...

Gartner

Director, Data Science

Stamford, CT · On-site

  • Medical

  • Retirement

  • PTO

Architect AI-powered chatbot systems including intelligent search, recommendation engines, context ... Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 ...

Sapsol Technologies Inc

Tech Lead (AI)

New York, NY

Position Overview We are seeking a Tech Lead with hands-on experience in Python, Natural Language Processing (NLP) and Chatbot development to support technology initiatives within Wealth Management ...

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All JobsChatbot Support JobsChatbot Support Jobs in New York

Chatbot Support information

See New York salary details

$18

$43

$74

How much do chatbot support jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for chatbot support in New York is $43.62, according to ZipRecruiter salary data. Most workers in this role earn between $32.36 and $51.01 per hour, depending on experience, location, and employer.

What does a chatbot support do?

As a Chatbot Support professional, you will spend your day monitoring chatbot conversations, troubleshooting user issues, and escalating complex queries to human agents when necessary. You'll also analyze conversation logs to identify recurring problems, update knowledge base articles, and suggest improvements for better user experience. Collaborating closely with technical teams and customer service departments is common to ensure seamless chatbot performance. This role offers a dynamic work environment where your contributions can have a direct impact on customer satisfaction and the continuous improvement of automated support systems.

What are the key skills and qualifications needed to thrive in chatbot support?

To thrive as a Chatbot Support professional, you need strong written communication skills, problem-solving abilities, and familiarity with customer service protocols. Experience with chatbot management platforms, CRM systems, and basic knowledge of troubleshooting chat solutions is often required. Patience, adaptability, and a customer-focused mindset help individuals excel in this role. These skills are crucial for ensuring efficient and effective support to users interacting with automated systems while maintaining high customer satisfaction.

What is a chatbot support?

A Chatbot Support job involves managing and optimizing chatbot interactions to assist users efficiently. Responsibilities typically include troubleshooting chatbot issues, refining responses, and improving user experience. This role may also involve analyzing chatbot performance data and collaborating with developers to enhance functionality. Strong communication skills and familiarity with AI or NLP technologies can be beneficial.

What are popular job titles related to Chatbot Support jobs in New York? For Chatbot Support jobs in New York, the most frequently searched job titles are:
What job categories do people searching Chatbot Support jobs in New York look for? The top searched job categories for Chatbot Support jobs in New York are:
What cities in New York are hiring for Chatbot Support jobs? Cities in New York with the most Chatbot Support job openings:
Chatbot Support jobs near you
Infographic showing various Chatbot Support job openings in New York as of August 2026, with employment types broken down into 62% Full Time, 14% Part Time, 6% Temporary, and 18% Contract. Highlights an 72% In-person, 14% Hybrid, and 14% Remote job distribution, with an average salary of $90,729 per year, or $43.6 per hour.

AI Support Lead

Harvey

New York, NY • On-site

$200K - $280K/yr

Full-time

Posted 6 days ago

Job description

Why Harvey
At Harvey, we're transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we're reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We're scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth - personal, professional, and financial - is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today - and we're just getting started.
Role Overview
Own Harvey's conversational AI and chatbot mandate end to end: the vendor relationship for the platform, the customer-facing Help Center chatbot, and the internal AI agent working inbound email tickets, plus acting as the internal AI expert for the rest of CX Operations.
This is an early-stage, high-leverage mandate. The roadmap is this person's to define, not inherit, and the scope is expected to expand beyond support into broader CX and product-adoption use cases for conversational AI over time.
What You'll Do
  • The Help Center chatbot and internal email-ticket AI agent are live, owned, and improving against clear metrics
  • Other CX leads are getting measurably more out of AI in their own workflows because of this person's involvement
  • The vendor relationship is managed proactively - pilots are structured, evaluated, and iterated on with real performance data
  • This program is represented credibly to cross-functional leadership in MBR/QBR-style settings
  • A team is being built underneath this person as the program's success justifies it

Tooling context: Conversational AI/chatbot platforms (e.g. Sierra, Decagon, Forethought - strong plus if direct experience), Zendesk or similar support platform, reporting/BI tooling
What You Have
  • Proven track record owning a conversational AI/chatbot program end to end - vendor relationship, roadmap, conversation design and escalation logic, and accountability for the business outcomes. Not scoped or piloted - owned and shipped.
  • Fluent in the metrics that prove a program is working: containment rate, deflection rate, resolution quality, CSAT on AI-assisted interactions, human escalation rate - and comfortable building and defending reporting on them
  • Real people management experience - hiring, developing, and holding people accountable to clear goals, since this person will grow the team once initial success is achieved
  • Strong cross-functional operator: can partner with Support Operations and Engineering so tooling integrates cleanly, and can act as the internal AI expert helping other CX leads move their own metrics
  • Comfortable owning a vendor relationship directly - not just using a platform, but managing it

Compensation
$200,000 - $280,000 USD
Depending on your location, an Applicant Privacy Notice may apply to you. You can find all of our Applicant Privacy Notices here.
#LI-ML1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

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