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Remote Live Chat Operator Jobs in New York (NOW HIRING)

Fabric

Customer Support Specialist

New York, NY · Remote

$60K - $78K/yr

You'll work primarily through live chat and email, while partnering closely with Product ... Ability to work independently in a remote environment and collaborate effectively across teams.

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Fabric

Customer Support Specialist

New York, NY · On-site +1

$60K - $78K/yr

You'll work primarily through live chat and email, while partnering closely with Product ... Ability to work independently in a remote environment and collaborate effectively across teams.

McQuade Organization

Customer Care Specialist - Remote NJ

Newark, NJ · On-site +1

$17.75 - $23.50/hr

  • Medical

  • Life

  • Retirement

Serve as the first point of contact for customer support (primarily via email, phone, and live chat ... Remote, paid training, no cold calling, flexible schedule, high income potential, and career growth ...

Heritage civil Works

Customer Support Specialist

New York, NY · Remote

$19.75 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... across email, live chat, and support ticketing platforms. - Work cross-functionally with ... remote work environment. - Comfortable with CRM tools (like HubSpot, Salesforce, or Zendesk) and ...

Sweve Tech LTD

Customer Service Representative

New York, NY · Remote

$20 - $29/hr

  • Medical

  • Dental

  • Retirement

  • PTO

... a remote setting. Key Responsibilities: 1. Customer Support and Communication: - Respond promptly to customer inquiries via phone, email, and live chat. - Address customer concerns, troubleshoot ...

Afficiency

Client Support Specialist- Life Insurance

New York, NY · On-site +1

$19.75 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... via live chat and tickets in an empathetic manner. To succeed in this role, you should be a ... Remote (Must be in the United States but California applicants are not eligible for this role) *If ...

Afficiency

Client Support Specialist- Life Insurance

New York, NY · On-site +1

$19.75 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... via live chat and tickets in an empathetic manner. To succeed in this role, you should be a ... Remote (Must be in the United States but California applicants are not eligible for this role) *If ...

Moxie

Senior Lead Customer Support

New York, NY · Remote

$127K - $156K/yr

Own and drive Moxie's core support metrics -- CSAT, Tier 0 deflection rate, live chat response time ... Comfort operating in a dotted-line accountability model -- driving SLA compliance and escalation ...

Imagine Learning

Virtual Teacher

New York, NY · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S ... live chat, phone, email, and virtual conferencing technology. You will be grading student ...

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Remote Live Chat Operator information

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How much do remote live chat operator jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote live chat operator in New York is $25.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.03 and $29.70 per hour, depending on experience, location, and employer.

What is a remote live chat operator?

A Remote Live Chat Operator is responsible for assisting customers through online chat platforms. They handle inquiries, provide support, and help resolve issues in real time, all while working from a remote location. This role requires strong typing skills, clear communication, and the ability to multitask efficiently. Many companies use live chat operators to improve customer service and enhance user experience.

What does a remote live chat operator do?

A typical day for a Remote Live Chat Operator involves managing multiple live chat conversations simultaneously, assisting customers with their questions, solving issues, and documenting each interaction within the company’s customer service system. You’ll often collaborate with team members or escalate complex cases to supervisors, but most interactions will be independently managed. The role usually follows a structured schedule, though shift flexibility may be available, and requires consistent focus to maintain quick response times. Regular communication with your remote team and ongoing training sessions are common, ensuring you stay up-to-date on products, services, and best practices.

What are the key skills and qualifications needed to thrive as a remote live chat operator?

To thrive as a Remote Live Chat Operator, you need strong written communication skills, fast and accurate typing, and proficiency in using computers or customer service platforms, often proven by a high school diploma or equivalent. Familiarity with live chat software such as Zendesk, Intercom, or Freshdesk is beneficial, and previous customer service experience or certifications can be an advantage. Excellent problem-solving abilities, patience, and a customer-oriented attitude help candidates excel in this role. These skills are vital for promptly resolving inquiries, ensuring customer satisfaction, and maintaining productivity in a remote environment.

What are the most commonly searched types of Live Chat Operator jobs in New York?

The most popular types of Live Chat Operator jobs in New York are:

What are popular job titles related to Remote Live Chat Operator jobs in New York?

For Remote Live Chat Operator jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat Operator jobs in New York look for?

The top searched job categories for Remote Live Chat Operator jobs in New York are:

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Cities in New York with the most Remote Live Chat Operator job openings:

Remote Live Chat Operator jobs near you
Infographic showing various Remote Live Chat Operator job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, and 3% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $53,876 per year, or $25.9 per hour.

Live Chat Support Specialist

Center For Health Innovation

Manhattan, NY • On-site, Remote

$20 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

About the role
In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.
This is a remote role, based in Pacific Time.
Responsibilities
  • Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
  • Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
  • Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
  • Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
  • Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
  • Track cases through to resolution. Escalate cases to other departments or technical leads as required.
  • Maintain accurate and detailed records of client interactions and support requests.
  • Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
  • Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI's, which will include average handling time, contacts per day, and customer satisfaction scores.
  • Assist with any, and all task to ensure customer satisfaction.
  • Contribute to the success of the team and the company.
  • Able to work collaboratively and cross-functionally with different departments.

Requirements
Knowledge and Skills:
  • You're passionate about technology and for helping others to understand and use it.
  • Excellent communication skills
  • Strong interpersonal communication skills
  • Computer savvy-we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using
  • Microsoft Office products, like Word and PowerPoint
  • Knowledge of legal services industry, preferred

Education and Experience:
  • 1+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is preferred)
  • Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
  • Certifications, not applicable

Compensation
The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
$20.00 - $27.00 per hour
Benefits
  • 401(k) Match
  • Medical, Dental, & Vision Insurance
  • Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
  • 20 Days of Paid Time Off (PTO)
  • 11 Paid Holidays
  • "Be Me Time" off for mental health, re-charging, volunteering
  • Matching Gift Program

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