ZipRecruiter

Log In

1

Live Chat Operator Jobs (NOW HIRING)

Global Lending Services

Live Chat Coordinator

Greenville, SC · On-site

$17 - $22/hr

This position is full-time * Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00am-6:00pm * Regular, predictable attendance is required ...

Offe Market

Be Seen First

Livestream Operator

Clarksville, TN · On-site

$15 - $20/hr

Our live streams are equal parts shopping event, style session, and group chat. We're looking for a ... As our TikTok Live Operator, you'll manage the production side of Offe Market's live shopping ...

New

Offe Market

Be Seen First

Livestream Operator

Clarksville, TN · On-site

$15 - $20/hr

Our live streams are equal parts shopping event, style session, and group chat. We're looking for a ... As our TikTok Live Operator, you'll manage the production side of Offe Market's live shopping ...

New

Offe Market

Be Seen First

Livestream Operator

Clarksville, TN · On-site

$15 - $20/hr

Our live streams are equal parts shopping event, style session, and group chat. We're looking for a ... As our TikTok Live Operator, you'll manage the production side of Offe Market's live shopping ...

New

Gruns

Livestream Operator

Los Angeles, CA · On-site

$35/hr

... Operator is the person who makes every stream run without a hitch. This is a technical and ... Moderate the live chat - keeping it on-brand, engaging, and free of distractions * Support talent ...

First Due

Sales Development Representative (EAST)

$60K/yr

Familiarity with live chat platforms such as Qualified is a plus - we will train you on our stack. * Self-directed operator. You can plan a week of work, manage a pipeline without hand-holding, and ...

First Due

Sales Development Representative

$60K/yr

Familiarity with live chat platforms such as Qualified is a plus - we will train you on our stack. * Self-directed operator. You can plan a week of work, manage a pipeline without hand-holding, and ...

next page

Showing results 1-20

All JobsLive Chat Operator Jobs

Live Chat Operator information

See salary details

$14

$27

$44

How much do live chat operator jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for live chat operator in the United States is $27.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $28.12 per hour, depending on experience, location, and employer.

What is the difference between Live Chat Operator vs Customer Service Representative?

AspectLive Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office settings
Industry UsageOnline businesses, e-commerce, tech supportRetail, telecom, banking, and various service sectors
Common TasksResponding to live chat inquiries, troubleshootingHandling calls, emails, in-person support, resolving issues

While both roles involve assisting customers, Live Chat Operators primarily communicate via online chat platforms, focusing on quick, written responses. Customer Service Representatives may handle multiple communication channels, including calls and emails, often in more diverse environments. The roles overlap in customer support skills but differ in communication methods and work settings.

What Does a Live Chat Operator Do?

As a live chat operator, your job is to assist other people using an online chat system. In this role, you may manage the communication process to understand what people are contacting you about, help isolate and resolve problems, and respond to any inquiry about products or services. Live chat operators often work in a customer service role, but this can vary by company. Depending on the industry, you may also provide medical advice, counseling, research services, or various other types of help. You can do jobs that focus exclusively on live chat from a call center, an office, or from home.

What are some typical challenges a Live Chat Operator might face during a shift?

Live Chat Operators often handle multiple conversations simultaneously, which can be challenging when balancing speed and accuracy. They may encounter difficult or frustrated customers, requiring patience and strong conflict resolution skills. Additionally, operators must quickly navigate internal resources and collaborate with other team members or departments to resolve complex issues efficiently. Staying updated with product knowledge and company policies is also essential for providing accurate information.

What are the key skills and qualifications needed to thrive as a Live Chat Operator, and why are they important?

To thrive as a Live Chat Operator, you need excellent written communication skills, fast and accurate typing, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding soft skills include patience, problem-solving, and the ability to multitask under pressure. These skills are essential for providing timely, effective support and ensuring customer satisfaction in a digital environment.

What are live chat operators?

Live chat operators are customer service professionals who assist customers in real-time through online chat platforms. They handle inquiries, resolve complaints, provide product or service information, and guide users through processes on a website. Their main goal is to ensure customer satisfaction by delivering prompt, helpful, and friendly support. Live chat operators often work for e-commerce sites, tech companies, and service providers, helping to boost sales and improve the customer experience.
More about Live Chat Operator jobs
What cities are hiring for Live Chat Operator jobs? Cities with the most Live Chat Operator job openings:
What are the most commonly searched types of Live Chat Operator jobs? The most popular types of Live Chat Operator jobs are:
What states have the most Live Chat Operator jobs? States with the most job openings for Live Chat Operator jobs include:
What job categories do people searching Live Chat Operator jobs look for? The top searched job categories for Live Chat Operator jobs are:
Live Chat Operator jobs near you
Infographic showing various Live Chat Operator job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $57,721 per year, or $27.8 per hour.
Live Chat Coordinator

Live Chat Coordinator

Global Lending Services

Greenville, SC • On-site

$17 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Global Lending Services rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one's family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That's what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
o Competitive base pay and performance bonuses, dependent on role
o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o Paid Volunteer Time Off (VTO) Annually
o Tuition Reimbursement
o Parental Leave
o Business casual work environment
What does it mean to be a Customer Service Coordinator II at GLS?
The Customer Service Coordinator is responsible for carrying out assigned administrative processes within the Servicing Operations Department to assist in servicing active accounts, managing a variety of tasks on a daily basis to improve overall customer experience
How will you drive value within the organization as a Customer Service Coordinator II?
  • Perform specialized administrative processes within the Servicing Operations Department that may include: managing and resolving customer disputes, assisting customers with total loss claims, and supporting customers going through bankruptcy
  • Make outbound phone calls to consumers, dealers, insurance companies or other 3rd party contacts in support of the assigned process
  • Provide feedback and potential solutions to management about process efficiency, ways to improve the customer experience, and quality assurance processes
  • Assisting managers in training and supporting new associates
  • Cross-train and collaborate on departmental activities and responsibilities, which may include but are not limited to indexing documents and customer correspondence
  • Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
  • Participate in special projects as needed
  • Perform additional assignments as required by the needs of the company or as directed by management

What should you already know to be successful as a Customer Service Coordinator II?
  • High School diploma or equivalent required
  • Minimum of one (1) year experience in a relevant customer service role required, automotive industry preferred
  • Exceptional interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
  • Detail oriented and the ability to multitask
  • Must be extremely organized be able to stay on track for upcoming time sensitive deadlines
  • Ability to work with a diverse customer and workforce population
  • Exceptional oral and written communication skills
  • Team player that can adapt in a fast pace and changing environment
  • Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
  • Commitment to exemplifying the organizational core values and key competencies

Employment Requirements:
  • Remain in a stationary position up to 100% of the work day
  • Constantly operate a computer and other standard office equipment
  • Talk and hear to exchange accurate information
  • Have close visual acuity to perform activities such as: preparing and analyzing data and figures; viewing a computer terminal; extensive reading

Schedule:
  • This position is full-time
  • Must be flexible to work within departmental operating days and times which include Monday through Friday, 8:00am-6:00pm
  • Regular, predictable attendance is required, including overtime hours as business demands dictate
  • Evening and weekend work may be required as job duties demand

2023 California Applicant Privacy Notice
GLS participates in the E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
Family and Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)

What Global Lending Services employees say

Pay

Workplace

Get the full story on Breakroom

Apply