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Live Chat Operator Jobs in Seattle, WA (NOW HIRING)

Octave

Billing Operations Specialist (PST)

Seattle, WA

$22 - $29.50/hr

Adheres to standard operating procedures to guarantee information is complete, accurate, clear, and ... Proficient in written communication, live chat, and phone support. * Exceptional attention to ...

Utz Brands, Inc.

Packer - 2nd Shift

Algona, WA · On-site

$19.89/hr

Inspects quality of product and product packages and alerts machine operator or shift supervisor of ... Share your experiences in an online chat, highlighting how your values align with ours. * Live ...

New

UTZ Brands, Inc

Packer - 2nd Shift

Algona, WA

$19.89/hr

Inspects quality of product and product packages and alerts machine operator or shift supervisor of ... Share your experiences in an online chat, highlighting how your values align with ours. * Live ...

New

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All JobsLive Chat Operator JobsLive Chat Operator Jobs in Seattle, WA

Live Chat Operator information

See Seattle, WA salary details

$16

$31

$50

How much do live chat operator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for live chat operator in Seattle, WA is $31.58, according to ZipRecruiter salary data. Most workers in this role earn between $27.36 and $32.02 per hour, depending on experience, location, and employer.

What is a live chat operator?

Live chat operators are customer service professionals who assist customers in real-time through online chat platforms. They handle inquiries, resolve complaints, provide product or service information, and guide users through processes on a website. Their main goal is to ensure customer satisfaction by delivering prompt, helpful, and friendly support. Live chat operators often work for e-commerce sites, tech companies, and service providers, helping to boost sales and improve the customer experience.

What does a live chat operator do?

As a live chat operator, your job is to assist other people using an online chat system. In this role, you may manage the communication process to understand what people are contacting you about, help isolate and resolve problems, and respond to any inquiry about products or services. Live chat operators often work in a customer service role, but this can vary by company. Depending on the industry, you may also provide medical advice, counseling, research services, or various other types of help. You can do jobs that focus exclusively on live chat from a call center, an office, or from home.

What are the key skills and qualifications needed to thrive as a live chat operator, and why are they important?

To thrive as a Live Chat Operator, you need excellent written communication skills, fast and accurate typing, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding soft skills include patience, problem-solving, and the ability to multitask under pressure. These skills are essential for providing timely, effective support and ensuring customer satisfaction in a digital environment.

What are some typical challenges a live chat operator might face during a shift?

Live Chat Operators often handle multiple conversations simultaneously, which can be challenging when balancing speed and accuracy. They may encounter difficult or frustrated customers, requiring patience and strong conflict resolution skills. Additionally, operators must quickly navigate internal resources and collaborate with other team members or departments to resolve complex issues efficiently. Staying updated with product knowledge and company policies is also essential for providing accurate information.

What is the difference between Live Chat Operator vs Customer Service Representative?

AspectLive Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office settings
Industry UsageOnline businesses, e-commerce, tech supportRetail, telecom, banking, and various service sectors
Common TasksResponding to live chat inquiries, troubleshootingHandling calls, emails, in-person support, resolving issues

While both roles involve assisting customers, Live Chat Operators primarily communicate via online chat platforms, focusing on quick, written responses. Customer Service Representatives may handle multiple communication channels, including calls and emails, often in more diverse environments. The roles overlap in customer support skills but differ in communication methods and work settings.

More about Live Chat Operator jobs

What are the most commonly searched types of Live Chat Operator jobs in Seattle, WA?

The most popular types of Live Chat Operator jobs in Seattle, WA are:

What are popular job titles related to Live Chat Operator jobs in Seattle, WA?

For Live Chat Operator jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Live Chat Operator jobs in Seattle, WA look for?

The top searched job categories for Live Chat Operator jobs in Seattle, WA are:

Live Chat Operator jobs near you
Infographic showing various Live Chat Operator job openings in Seattle, WA as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 82% In-person, 6% Hybrid, and 12% Remote job distribution, with an average salary of $65,688 per year, or $31.6 per hour.

Automotive Service Appointment Coordinator

Titus Will Ford

Tacoma, WA • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Titus-Will Ford is looking for a friendly, organized, and customer-focused individual to join our Service team. This position combines customer service, cashiering, appointment scheduling, and BDC support. You’ll help create a positive experience for our customers—from scheduling their service appointment to assisting them when they pick up their vehicle.

Titus-Will has been a trusted, family-owned and operated business since 1938. Many of our employees have built long-term careers with us, and we’re proud to offer stability, growth opportunities, and a supportive team environment.

Schedule: Full-time, five days per week. Shifts are scheduled between 7:00 a.m. and 6:00 p.m., Monday through Saturday.

What We Offer

  • $19.00–$22.00 per hour, depending on experience
  • Paid training
  • Medical, dental, and vision insurance
  • 401(k) retirement savings plan eligibility after 90 days
  • Seven paid holidays
  • Paid Time Off earned at 1 hour for every 40 hours worked
  • Opportunities for growth within the Titus-Will organization
  • Additional benefit details available at Titus-Will Benefits Information

What You’ll Do

  • Greet Service customers and provide friendly, professional assistance
  • Schedule, confirm, and follow up on service appointments by phone, online scheduling requests, and live chat
  • Answer incoming calls, respond to customer questions, and direct customers to the appropriate department or team member
  • Follow up with customers regarding scheduled and missed appointments
  • Assist customers with maintenance recommendations and general service-related questions
  • Process customer payments accurately and efficiently
  • Review invoices with customers and provide receipts and other paperwork
  • Communicate with Service Advisors and other team members to help ensure a smooth customer experience
  • Maintain accurate customer and appointment information
  • Assist with other administrative and customer service duties as needed

What We’re Looking For

  • Automotive BDC, call center, cashiering, or customer service experience is preferred, but not required
  • Excellent verbal and written communication skills
  • A friendly, professional, and customer-focused approach
  • Strong organizational skills and attention to detail
  • Ability to manage multiple priorities in a fast-paced environment
  • Comfortable using computers, phone systems, and online scheduling tools
  • Punctual, reliable, and eager to learn
  • Valid driver’s license and an acceptable driving record

Titus-Will is a drug-free workplace and an equal opportunity employer. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

Employment is contingent upon successful completion of a pre-employment drug screen, excluding marijuana. Positions involving the operation of company or customer vehicles also require an acceptable driving record.

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