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Live Chat Operator Jobs (NOW HIRING)

Commonwealth Motors

BDC Representative

Lawrence, MA

$15.75 - $21/hr

Commonwealth Motors has been a family owned and operated business since 1991. Our employees have ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Chevrolet of New Bern

Service Coordinator

New Bern, NC

$18 - $22.75/hr

Family owned and operated * Long term job security * Health and wellness * Flexible Work Schedule ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Chevrolet of New Bern

Service Coordinator

New Bern, NC · On-site

$18 - $22.75/hr

Family owned and operated * Long term job security * Health and wellness * Flexible Work Schedule ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Commonwealth Motors

BDC Representative

Lawrence, MA · On-site

$15.75 - $21/hr

Commonwealth Motors has been a family owned and operated business since 1991. Our employees have ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Commonwealth Motors

BDC Representative

Lawrence, MA · On-site

$15.75 - $21/hr

Commonwealth Motors has been a family owned and operated business since 1991. Our employees have ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Commonwealth Motors

BDC Representative

Lawrence, MA · On-site

$15.75 - $21/hr

Commonwealth Motors has been a family owned and operated business since 1991. Our employees have ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Chevrolet of New Bern

Service Coordinator

New Bern, NC · On-site

$18 - $22.75/hr

Family owned and operated * Long term job security * Health and wellness * Flexible Work Schedule ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Chevrolet of New Bern

Service Coordinator

New Bern, NC · On-site

$18 - $22.75/hr

Family owned and operated * Long term job security * Health and wellness * Flexible Work Schedule ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Grüns

Livestream Operator

Los Angeles, CA · On-site

$35/hr

... Operator is the person who makes every stream run without a hitch. This is a technical and ... Moderate the live chat - keeping it on-brand, engaging, and free of distractions * Support talent ...

O'Neil GMC

Internet sales coordinator

Warminster, PA · On-site

Family owned and operated * Long term job security * Health and wellness * Flexible Work Schedule ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

Kline Volvo

Technology Coordinator

Saint Paul, MN · On-site

Family owned and operated * Long term job security * Health and wellness * Flexible Work Schedule ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

O'Neil GMC

Internet sales coordinator

Warminster, PA · On-site

Family owned and operated * Long term job security * Health and wellness * Flexible Work Schedule ... Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts ...

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All JobsLive Chat Operator Jobs

Live Chat Operator information

See salary details

$14

$27

$44

How much do live chat operator jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for live chat operator in the United States is $27.75, according to ZipRecruiter salary data. Most workers in this role earn between $24.04 and $28.12 per hour, depending on experience, location, and employer.

What is the difference between Live Chat Operator vs Customer Service Representative?

AspectLive Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office settings
Industry UsageOnline businesses, e-commerce, tech supportRetail, telecom, banking, and various service sectors
Common TasksResponding to live chat inquiries, troubleshootingHandling calls, emails, in-person support, resolving issues

While both roles involve assisting customers, Live Chat Operators primarily communicate via online chat platforms, focusing on quick, written responses. Customer Service Representatives may handle multiple communication channels, including calls and emails, often in more diverse environments. The roles overlap in customer support skills but differ in communication methods and work settings.

What Does a Live Chat Operator Do?

As a live chat operator, your job is to assist other people using an online chat system. In this role, you may manage the communication process to understand what people are contacting you about, help isolate and resolve problems, and respond to any inquiry about products or services. Live chat operators often work in a customer service role, but this can vary by company. Depending on the industry, you may also provide medical advice, counseling, research services, or various other types of help. You can do jobs that focus exclusively on live chat from a call center, an office, or from home.

What are some typical challenges a Live Chat Operator might face during a shift?

Live Chat Operators often handle multiple conversations simultaneously, which can be challenging when balancing speed and accuracy. They may encounter difficult or frustrated customers, requiring patience and strong conflict resolution skills. Additionally, operators must quickly navigate internal resources and collaborate with other team members or departments to resolve complex issues efficiently. Staying updated with product knowledge and company policies is also essential for providing accurate information.

What are the key skills and qualifications needed to thrive as a Live Chat Operator, and why are they important?

To thrive as a Live Chat Operator, you need excellent written communication skills, fast and accurate typing, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding soft skills include patience, problem-solving, and the ability to multitask under pressure. These skills are essential for providing timely, effective support and ensuring customer satisfaction in a digital environment.

What are live chat operators?

Live chat operators are customer service professionals who assist customers in real-time through online chat platforms. They handle inquiries, resolve complaints, provide product or service information, and guide users through processes on a website. Their main goal is to ensure customer satisfaction by delivering prompt, helpful, and friendly support. Live chat operators often work for e-commerce sites, tech companies, and service providers, helping to boost sales and improve the customer experience.
More about Live Chat Operator jobs
What cities are hiring for Live Chat Operator jobs? Cities with the most Live Chat Operator job openings:
What are the most commonly searched types of Live Chat Operator jobs? The most popular types of Live Chat Operator jobs are:
What states have the most Live Chat Operator jobs? States with the most job openings for Live Chat Operator jobs include:
What job categories do people searching Live Chat Operator jobs look for? The top searched job categories for Live Chat Operator jobs are:
Live Chat Operator jobs near you
Infographic showing various Live Chat Operator job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $57,721 per year, or $27.8 per hour.
BDC Representative

BDC Representative

Commonwealth Motors

Lawrence, MA

$15.75 - $21/hr

Other

Re-posted 9 days ago

Job description

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase.  You will learn about all of the newest vehicles and technologies on the market. We have an in-house training team dedicated to your success; offering online and in-store training programs with our manufacturers.

Commonwealth Motors has been a family owned and operated business since 1991. Our employees have always been the main focus in helping to grow our business into the largest dealer group north of Boston.

A proud member of the Commonwealth and of Lawrence, MA, we also recognize the value of giving back to the community. That’s why we’ve given back to a variety of local charities and youth organizations throughout the 20+ years we’ve been here.

The customer always comes first but without great employees we could not achieve this.

What We Offer

  • Medical and Dental
  • Growth opportunities
  • Family owned and operated
  • Flexible Work Schedule

Responsibilities include but are not limited to the following

  • Answer customer calls and establish follows-up with sales appointments
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
  • Provide customers with initial product information & direct them to the appropriate dealership resources
  • Present initial financing options based on customer needs
  • Follow up with leads that are not ready to make an appointment or no-show
  • Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
  • Utilize CRM tracking system daily

Qualifications

  • At least one previous role based in strong customer service experience
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills
  • Bilingual a plus

Apply