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NVA

Medical Advice Chat Operator

Los Altos, CA · On-site

$22 - $24/hr

Chat Operator Responsibilities As a member of our Chat Team your responsibilities will include ... Then bi-weekly online meetings with direct manager. • Bi-Monthly staff meeting (ability to attend ...

carnegie

They will provide strong administrative support with daily clerical duties and responding to general customer service queries, private tour operators, and volunteers by online chat, email, and phone.

UTZ Brands, Inc

Pretzel Operator I - Weekend Night

Hanover, PA · On-site

$17 - $22.75/hr

Substitute for other processing operators as needed. * Follow safety protocols and communicate any ... Share your experiences in an online chat, highlighting how your values align with ours. * Live ...

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How much do online chat operator jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for online chat operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is an online chat operator?

An Online Chat Operator is responsible for engaging with customers via live chat to provide support, answer questions, and assist with inquiries. This role typically involves responding to messages in real-time, troubleshooting issues, and ensuring customer satisfaction. Chat operators often work in customer service, sales, or technical support for various industries. Strong typing skills, good communication, and the ability to multitask are essential for success in this role. Many online chat operator positions allow for remote work, making it a flexible job option.

What skills and qualifications are needed to be an online chat operator?

To thrive as an Online Chat Operator, you need excellent written communication, fast typing abilities, and a high school diploma or equivalent qualification. Familiarity with CRM systems, live chat platforms, and basic troubleshooting tools is often expected. Strong problem-solving skills, patience, and the ability to multitask effectively help operators excel in customer interactions. These competencies are essential for delivering prompt, accurate support and fostering positive customer experiences in a digital environment.

What are common challenges faced by online chat operators and how can they be managed?

Online Chat Operators often handle multiple conversations simultaneously, which can make prioritizing requests and maintaining focus challenging. Additionally, interpreting customer concerns accurately without verbal cues requires careful reading and attention to detail. Effective time management, the use of preset responses, and clear communication can help manage these challenges. Many companies also provide ongoing training and support to help chat operators stay up-to-date with products and procedures, ensuring a smoother workflow and positive interactions.

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Online Chat Operator jobs near you
Infographic showing various Online Chat Operator job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $42,306 per year, or $20.3 per hour.

Medical Advice Chat Operator

National Veterinary Associates

Los Altos, CA • Remote

$22 - $24/hr

Full-time

Posted 14 days ago

Key responsibilities

  • Assist clients with medical advice and questions via chat or phone on the online platform.

  • Manage high volume chat system, accurately answer chats, and assist with phone calls as needed.

  • Schedule appointments for doctors and technicians, and follow up on appointment changes or no-shows.

National Veterinary Associates rating

5.8

Company rating: 5.8 out of 10

Based on 281 frontline employees who took The Breakroom Quiz

34th of 53 rated veterinary

Job description

Description - Applicant MUST live in California 

Make a difference in hundreds of lives a week! We are looking for a dedicated, full-time, self-driven individual who can help our teams and our clients with medical advice and questions on our online chat platform. This position is a great opportunity for Assistants, Technicians, and RVTs to utilize their medical skills and knowledge to help patients online. This will be a very busy and demanding role that is customer service focused and heavy on CSR responsibilities. 

Chat Operator Responsibilities 

As a member of our Chat Team your responsibilities will include: 

  • Offer genuine client service while assisting our clients via chat or phone. 

  • Keep a positive attitude for your remote team members, Adobe team members, and our clients. 

  • Work as a team to give our clients the best customer service possible. 

  • Have excellent communication skills (written and oral). 

  • Manage high volume chat system. Accurately and efficiently answer chats and assist with phone calls as needed. 

  • Schedule appointments for 20+ doctors which work in multiple locations that see different types of animals. Also schedule Technician appointments for vaccines, nail trims, blood draws, anal glands, etc. 

  • Have a great phone and chat voice (interactive, positive, calming). 

  • Work well within the CSR team and with the other departments in our hospital. 

  • Be detail oriented: Collect correct client/patient information, relay correct information to doctors/ technicians/ other departments, type notes in patient records, give accurate information to our clients. 

  • Review and transcribe doctor voice mail messages at various times throughout the day. 

  • Correct appointments as needed and follow up with team members and manager about incorrect appointments. 

  • Contact clients for doctors or techs as needed. 

  • Contact no show appointments for rescheduling. 

  • Additional projects will be added as training and aptitude allow. 

Expectations Unique to Remote Position 

This is a full-time position of 40 hours/week -MUST BE AVAILABLE SATURDAYS

Remain logged in and reachable by Adobe staff email and Microsoft Teams throughout shift. 

Clearly communicate with direct manager using Microsoft Teams, Email, Phone, or Vocera. 

For the first month: weekly online meetings with direct manager. Then bi-weekly online meetings with direct manager. 

Bi-Monthly staff meeting (ability to attend virtually) with direct manager and Client Services team. 

Keep detailed daily log of all equipment complications. Email to IT Manager and Direct Manager at the end of shift. 

Follow all Adobe Animal Hospital policies including attendance and tardy policies. 

Ability to trouble shoot basic computer, internet, chat, and phone issues as they arise. 

Qualifications 

Workspace and environment requirements  

Dedicated work desk that will accommodate a desktop computer and full-size phone. 

Adequate internet connection. IT will assist with this and let you know the specifications. 

Distraction free work environment just like you were working in the hospital. A remote position is not a substitute for child or elder care. 

Skills 

Experienced with multi-tasking 

Professional written and oral communication skills 

Strong work ethic 

Ability to stay on task without direct supervision 

Creative problem solver 

Independent 

Self motivated 

Client focused 

Able to effectively prioritize 

Requirements for Applying 

  • Minimum of two years previous veterinary medical experience as an Assistant, Technician, or RVT 

  • Must be able to work 40 hours/week

  • Computer experience 

  • Experience with a multi-line phone system 

  • Must be at least 18 years old, high school diploma, fluent in English (written and oral). 

  • Must be comfortable sitting and/or standing for long periods of time and be able to operate a computer and phone. 

  • Must be in an environment without distractions

  • Must be available to work one weekend day per week, and 2+ holidays per year

  • Must live within 3 hours of main hospital in Los Altos

Pay Range

  • The base hourly range for this position is $22.00 - $24.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What National Veterinary Associates employees say

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About National Veterinary Associates

Sourced by ZipRecruiter

National Veterinary Associates, based in Agoura Hills, CA, US, is a leading provider in the veterinary healthcare industry. Established in 1996, it operates independently owned veterinary practices across the United States, Canada, Australia, and New Zealand. With a passion for pet health, National Veterinary Associates supports over 1000 veterinary hospitals and pet resort entities. Though their website, nva.com, doesn't explicitly describe their mission, it is evident that their aim is to empower veterinarians with the resources they need to provide high-quality, compassionate pet care services. They have made remarkable strides in advancing veterinary medicine, which is a testament to their industry influence and commitment.

Industry

Veterinary services

Company size

10,000+ Employees

Headquarters location

Agoura Hills, CA, US

Year founded

1996

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