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Online Chat Operator Jobs (NOW HIRING)

Ampcus

Customer Services Support Operator

Buffalo Grove, IL · On-site

$17.50 - $22.25/hr

Customer Services Support Operator Location(s): Buffalo Grove, IL (Hybrid: 2 days onsite: Tuesday ... Handle customer inquiries through phone, email, and online chat. * Work in a call-center ...

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How much do online chat operator jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for online chat operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

How do you become an online chat operator?

To become an online chat operator, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Some employers may require prior customer service experience or basic computer skills, and training is often provided on the job.

What is an online chat operator?

An Online Chat Operator is responsible for engaging with customers via live chat to provide support, answer questions, and assist with inquiries. This role typically involves responding to messages in real-time, troubleshooting issues, and ensuring customer satisfaction. Chat operators often work in customer service, sales, or technical support for various industries. Strong typing skills, good communication, and the ability to multitask are essential for success in this role. Many online chat operator positions allow for remote work, making it a flexible job option.

What are common challenges faced by online chat operators and how can they be managed?

Online Chat Operators often handle multiple conversations simultaneously, which can make prioritizing requests and maintaining focus challenging. Additionally, interpreting customer concerns accurately without verbal cues requires careful reading and attention to detail. Effective time management, the use of preset responses, and clear communication can help manage these challenges. Many companies also provide ongoing training and support to help chat operators stay up-to-date with products and procedures, ensuring a smoother workflow and positive interactions.

How much do online chat operators get paid?

Online chat operators typically earn between $10 and $20 per hour, depending on experience, employer, and location. Some positions may offer additional incentives or bonuses for performance or availability during peak hours.

What skills and qualifications are needed to be an online chat operator?

To thrive as an Online Chat Operator, you need excellent written communication, fast typing abilities, and a high school diploma or equivalent qualification. Familiarity with CRM systems, live chat platforms, and basic troubleshooting tools is often expected. Strong problem-solving skills, patience, and the ability to multitask effectively help operators excel in customer interactions. These competencies are essential for delivering prompt, accurate support and fostering positive customer experiences in a digital environment.

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Online Chat Operator jobs near you
Infographic showing various Online Chat Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 34% Part Time, 1% Temporary, and 2% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $42,306 per year, or $20.3 per hour.

Customer Services Support Operator

Ampcus

Buffalo Grove, IL • On-site

$17.50 - $22.25/hr

Other

Re-posted 25 days ago

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Customer Services Support Operator

Location(s): Buffalo Grove, IL
(Hybrid: 2 days onsite: Tuesday & Wednesday temporarily, may be fully remote during office renovation)
Key Responsibilities

  • Handle customer inquiries through phone, email, and online chat.
  • Work in a call-center environment (approximately 50% phone support).
  • Manage customer requests, escalations, and issue resolution.
  • Process orders, returns, credits, debits, quotes, and status updates in SAP.
  • Manage CRM queues and customer communications.
  • Support customers using online ordering and catalog platforms.
  • Document all customer interactions in CRM.
  • Coordinate with suppliers regarding orders, returns, and product inquiries.
  • Support real-time online chat requests.
  • Research and resolve customer issues through collaboration with internal teams.

Required Qualifications

  • High School Diploma or GED.
  • 2+ years of customer support/customer service experience.
  • Strong verbal and written English communication skills.
  • Microsoft Office proficiency.
  • Ability to handle customer inquiries and escalations professionally.
  • Strong customer service and problem-solving skills.
  • Authorization to work in the U.S. without sponsorship.

Preferred Qualifications

  • Associate's or Bachelor's degree.
  • Experience supporting HVAC, Building Automation, or Fire Safety customers.
  • SAP experience.
  • Salesforce experience.

Key Technologies

  • SAP
  • Salesforce CRM
  • Microsoft Office
  • DayForce (timekeeping)

Candidate Profile

Best suited for candidates with:

  • Customer service or call-center experience.
  • Order management and customer support operations experience.
  • SAP order-processing experience.
  • Salesforce/CRM experience.
  • Strong communication and multitasking abilities.

Seniority Level

  • Entry-level to mid-level customer support professional (approximately 2-5 years of experience). Not a technical engineering role.

Hours:

  • 8:00 AM - 5:00 PM

Travel:

  • None


Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

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About Ampcus

Sourced by ZipRecruiter

Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

Year founded

2004

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