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Remote Chat Operator Jobs (NOW HIRING)

Terrestris LLC

Remote Help Desk Specialist

Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications. * Test and debug programs according to detailed ...

Interviews Chat

GenAI Engineer

Manhattan, NY · Remote

$90K - $150K/yr

Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot ... Experience integrating and operating LLMs in real-world applications. * Comfort working with ...

Immersion Consulting

IT Project Manager

$100.80K - $119.20K/yr

Proficient in remote chat service delivery and knowledge of the capabilities and limitations of equipment configuration, operating systems, utility programs, software applications. Knowledge of ...

Interviews Chat

GenAI Engineer

Manhattan, NY · Remote

$90K - $150K/yr

Interviews Chat is an AI platform that helps people ace their job interviews. Our Interview Copilot ... Experience integrating and operating LLMs in real-world applications. * Comfort working with ...

Pallet

Strategic Sales - Remote

OR · Remote

$250K - $350K/yr

Lead a consultative, workflow-driven sales process that uncovers operator pain and maps it to ... Chat with Christy - Business Recruiter - 30 mins * Coffee Chat with Sales Team - 30 mins

Pallet

Strategic Sales - Remote

$250K - $350K/yr

Lead a consultative, workflow-driven sales process that uncovers operator pain and maps it to ... Chat with Christy - Business Recruiter - 30 mins * Coffee Chat with Sales Team - 30 mins

SkySource Solutions

Be Seen First

Remote Call Center Agent

Dallas, TX · Remote

$16 - $17/hr

Handle inbound customer calls and provide accurate, timely solutions. * Assist customers via chat ... Operating Hours are based on East Coast Time Zone! * Mon-Fri: 8 AM - 8 PM * Sat: 8 AM - 5 PM

ENVITAE

We are the luxury tier of vacation rentals in the US: currently operating in 3 cities with a ... Be the first point of contact for all our guests via phone, email and chat * Lead the guest ...

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How much do remote chat operator jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote chat operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is a Remote Chat Operator job?

A Remote Chat Operator is responsible for handling text-based customer interactions for a company, typically via live chat or messaging platforms. Duties may include answering questions, providing support, and assisting with sales or troubleshooting. This role is fully remote, allowing operators to work from home or any location with a stable internet connection. Strong typing skills, good communication, and problem-solving abilities are essential for success in this job.

What are the key skills and qualifications needed to thrive in the Remote Chat Operator position, and why are they important?

To excel as a Remote Chat Operator, strong written communication skills, computer literacy, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software and live chat platforms is often expected, though specific certifications are rarely mandatory. Outstanding soft skills include problem-solving, time management, multitasking, and patience when dealing with customer inquiries. These abilities ensure clear, efficient support and a positive customer experience in a fast-paced, remote environment.

What does a typical day look like for a Remote Chat Operator?

A typical day for a Remote Chat Operator involves responding to customer inquiries through live chat systems, providing accurate and prompt information, and resolving common issues or escalating complex problems to the appropriate teams. You’ll often manage multiple conversations simultaneously, update records in a CRM system, and follow established scripts or guidelines to maintain consistency in service. Collaboration with remote supervisors or other team members may be needed to solve unique customer situations or stay updated with new procedures. The work is usually structured in shifts and allows for independent tasks within a supportive virtual team environment.
More about Remote Chat Operator jobs
What cities are hiring for Remote Chat Operator jobs? Cities with the most Remote Chat Operator job openings:
What are the most commonly searched types of Chat Operator jobs? The most popular types of Chat Operator jobs are:
What states have the most Remote Chat Operator jobs? States with the most job openings for Remote Chat Operator jobs include:
What job categories do people searching Remote Chat Operator jobs look for? The top searched job categories for Remote Chat Operator jobs are:
Remote Chat Operator jobs near you
Infographic showing various Remote Chat Operator job openings in the United States as of May 2026, with employment types broken down into 2% Internship, 81% Full Time, 10% Part Time, 2% Temporary, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $42,306 per year, or $20.3 per hour.

Remote Help Desk Specialist

Terrestris LLC

Remote

Temporary

Medical, Life, Retirement, PTO

Posted yesterday

Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI).
I've never heard of Terrestris. What do you do?
At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.
So, what will the Remote Help Desk Specialist at Terrestris do?
Big picture, The Help Desk Specialists User Support (US) provides Helpdesk (HD) support to over 4000 customers at over 250 posts of duty (POD) nationwide and several international offices. In addition to responding to customers via the telephone and other services, contractors will help educate the customers regarding options for self-service, as appropriate, and process tickets from the various ticket queues. Employees will provide support in ensuring emails are addressed timely by responding to the email or processing the request. Employees will also provide support in resolving customers' problems via ticket queue, whether it will be reaching out to resolve an issue or escalating to a service provider for further triaging.
What does a typical day look like for the Remote Help Desk Specialist?
You will:
  • Provide remote support to other US staff and to CI customers.
  • Aid in user account management, including but not limited to adding, removing, and maintaining account access to various resources.
  • Apply customer service and customer support principles and methods.
  • Install systems in customer organizations.
  • Install primary and peripheral computer software and hardware.
  • Troubleshoot and resolve problems on desktop computers, laptop computers, and/or applications or software for customers.
  • Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications.
  • Test and debug programs according to detailed requirements and submit results.
  • Provide support in customer service, help resolve user accounts, and troubleshoot the configuration of software and/or Operating Systems.
  • Provide support in testing software deployment by testing and submitting survey results.

What qualifications do you look for?
You might be the Specialist we're looking for if you have:
  • Proficiency in laptop and desktop computers and Operating Systems and hardware technologies and strong customer service skills, both oral and written.
  • 1-2 years of IT help desk support
  • Skillset to troubleshoot and resolve end-user hardware and software problems in accordance to US Standards and practices.
  • An ability to follow knowledge articles and articulate instructions in a chat, phone, email, and within the documentation a support session to assist customers.
  • An ability to assist multiple customers at a time when possible.
  • An ability to open and monitor the status of trouble tickets and add pertinent information into the current US ticketing system, Service Now or any other required ticket documentation system, to include steps leading to resolution or escalation.
  • Skillset to troubleshoot and resolve end-user hardware and software problems in accordance to US Standards and practices.
  • Customer service experience in a call center or equivalent.
  • Ability to work remotely from home.
  • High school diploma or equivalent.
  • Associate's degree in IT or equivalent experience preferred.
  • Must be a US citizen.

What kind of benefits does Terrestris Offer?
We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.
Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.
DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.

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