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Remote Chat Operator Jobs in California (NOW HIRING)

Hercules

AI Context & Harness Engineer

San Francisco, CA · On-site +1

$100K - $250K/yr

  • Medical

  • Dental

  • Vision

  • PTO

... of chat messages) What skills do we expect you to have? We expect candidates to be incredibly ... Hercules' operating principles guide how we make decisions every day. We take them very seriously.

Hercules

AI Context & Harness Product Manager

San Francisco, CA · On-site +1

$100K - $250K/yr

  • Medical

  • Dental

  • Vision

  • PTO

You will leverage our 100k+ users, 200k+ code repos, and millions of chat threads to guide your ... Hercules' operating principles guide how we make decisions every day. We take them very seriously.

Biointellisense

DevOps Engineer

Redwood City, CA · Remote

$140K - $170K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We never conduct interviews over text, email or chat apps. If you receive a message that doesn't ... Strong experience designing and operating CI/CD systems at scale * Take initiative on continued ...

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All JobsChat Operator JobsRemote Chat Operator JobsRemote Chat Operator Jobs in California

Remote Chat Operator information

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How much do remote chat operator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for remote chat operator in California is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.55 per hour, depending on experience, location, and employer.

What is a remote chat operator?

A Remote Chat Operator is responsible for handling text-based customer interactions for a company, typically via live chat or messaging platforms. Duties may include answering questions, providing support, and assisting with sales or troubleshooting. This role is fully remote, allowing operators to work from home or any location with a stable internet connection. Strong typing skills, good communication, and problem-solving abilities are essential for success in this job.

What does a remote chat operator do?

A typical day for a Remote Chat Operator involves responding to customer inquiries through live chat systems, providing accurate and prompt information, and resolving common issues or escalating complex problems to the appropriate teams. You’ll often manage multiple conversations simultaneously, update records in a CRM system, and follow established scripts or guidelines to maintain consistency in service. Collaboration with remote supervisors or other team members may be needed to solve unique customer situations or stay updated with new procedures. The work is usually structured in shifts and allows for independent tasks within a supportive virtual team environment.

What skills and qualifications are needed to thrive as a remote chat operator?

To excel as a Remote Chat Operator, strong written communication skills, computer literacy, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software and live chat platforms is often expected, though specific certifications are rarely mandatory. Outstanding soft skills include problem-solving, time management, multitasking, and patience when dealing with customer inquiries. These abilities ensure clear, efficient support and a positive customer experience in a fast-paced, remote environment.

What are the most commonly searched types of Chat Operator jobs in California?

The most popular types of Chat Operator jobs in California are:

What are popular job titles related to Remote Chat Operator jobs in California?

For Remote Chat Operator jobs in California, the most frequently searched job titles are:

What job categories do people searching Remote Chat Operator jobs in California look for?

The top searched job categories for Remote Chat Operator jobs in California are:

What cities in California are hiring for Remote Chat Operator jobs?

Cities in California with the most Remote Chat Operator job openings:

Remote Chat Operator jobs near you
Infographic showing various Remote Chat Operator job openings in California as of August 2026, with employment types broken down into 51% Full Time, 47% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,752 per year, or $20.1 per hour.

Customer Support Operations Manager - Intercom & Fin AI

Vista Fulfillment Group

Santee, CA • Remote

$135K/yr

Full-time

Medical, Dental

Re-posted 16 days ago

Job description

Remote - United States Only

Full-Time | 40 Hours/Week

Reports To: COO

About the Role

Vista Fulfillment Group is hiring a full-time Customer Support Operations Manager - Intercom & Fin AI to lead our customer support team and improve the systems, workflows, and response times behind our customer service operation.

This is a remote position open to candidates located anywhere in the United States. The schedule is a standard 40-hour work week, Monday through Friday, with availability required during business hours from 9:00 AM to 5:00 PM.

This role is responsible for managing a team of approximately 10 customer support agents who handle customer tickets, refunds, disputes, order issues, phone support, email support, and Intercom chat support.

We are looking for a hands-on CS leader who can both manage people and improve systems.

Our current first response time averages around 48 hours. A major goal of this role is to reduce first response time to 12 hours ideally, and no later than 24 hours, while improving ticket quality, accountability, and SLA performance.

Key Responsibilities
  • Lead and manage a customer support team of approximately 10 agents handling tickets, refunds, disputes, order issues, chat, email, and phone support.
  • Monitor daily support performance, ticket queues, backlog, response times, resolution times, SLA compliance, quality standards, and agent productivity.
  • Reduce average first response time from approximately 24 hours to 12 hours ideally, and no later than 24 hours.
  • Build, improve, and manage Intercom workflows, routing rules, inbox structure, automations, tags, macros, reporting dashboards, team assignments, and escalation paths.
  • Lead the implementation of Fin AI, including flow design, AI response logic, help center content strategy, escalation rules, automation structure, and ongoing optimization.
  • Work with developers, consultants, or internal technical resources when needed to properly implement Fin AI, integrations, reporting, and automation improvements.
  • Analyze Intercom reports and support data to identify bottlenecks, agent performance issues, recurring customer problems, workflow gaps, and automation opportunities.
  • Create and maintain SOPs for ticket handling, refunds, disputes, escalations, SLA standards, phone support, chat support, and email support.
  • Train customer support agents on Intercom usage, Fin AI workflows, support quality expectations, communication standards, escalation procedures, and performance goals.
  • Review team performance and recommend staffing changes, coaching plans, disciplinary actions, promotions, or workflow adjustments to leadership.
  • Ensure support operations meet partner expectations and that SLA risks are identified and escalated quickly.
  • Work closely with the COO, operations team, fulfillment team, account management, and developers to improve customer experience and resolve recurring issues.

Requirements

Required Qualifications
  • Must be located in the United States.
  • Bachelor's degree required.
  • Experience managing customer support teams of at least 10 people.
  • Minimum 3 years of hands-on Intercom experience.
  • Minimum 3 years of hands-on experience with Fin AI, Intercom's AI agent, including setup, flow design, automation, and optimization.
  • Strong understanding of customer support KPIs, including first response time, resolution time, backlog, SLA compliance, CSAT, escalation volume, ticket volume, productivity, and quality assurance.
  • Experience managing chat, email, and phone support teams.
  • Ability to build and improve Intercom workflows, inbox rules, routing logic, macros, reports, automations, help center content, and escalation processes.
  • Technical comfort with basic APIs, webhooks, n8n, integrations, automation design, reporting exports, and data analysis.
  • Strong leadership skills with the ability to coach, train, hold agents accountable, and recommend team or workflow changes when needed.
  • Experience working with different stakeholders, including senior internal stakeholders.

Benefits

  • This is a full-time role with a salary of 60,000-80,000 USD/year, depending on experience, leadership background, Intercom expertise, Fin AI implementation experience, and technical ability.
  • Medical and dental benefits are available.

Apply