Remote Chat Operator Jobs in California (NOW HIRING)

988 Crisis Counselor, Bilingual Spanish (Olympic Suicide Prevention Center) 

This is a fully remote position. The pay for this position is $26.00 per hour with a $3.00 overnight differential. 

The schedule is Monday from 7:00am-3:30pm and Tuesday-Wednesday and Sunday from 11:30am-3:30pm PST, totaling 20 hours per week.

This role requires a three-week 40-hour per week training at the start of employment. 

Our work schedules are subject to change as necessary to meeting the Agency's and it's client's needs. Reasonable notice is provided to facilitate personal planning.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. 

About Didi Hirsch  

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. 

Summary

As a bilingual 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers in English and Spanish via telephone. A high emphasis is placed on quality assurance and efficiency for this role.

Primary Duties

• Offers crisis counseling services via telephone and chat.
• Works alongside shift supervisors to answer, manage, screen and conduct risk assessments of crisis calls.
• Serves as a mandated reporter in cases of suspected abuse.
• Maintains accurate and detailed call reports.
• Fulfills continuing education requirements as requested or required for the agency and the Suicide Prevention Center program.
• Assists in the training process of new counselors and volunteers.
• Participates in community outreach and/or media events such as resource tables and presentations about suicide prevention.
• Attends routinely scheduled meetings as requested or required for the Suicide Prevention Center.

Position Requirements

• Fluency in required language for assigned program (Spanish).
• Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred.
• Possess a high school Diploma or equivalent.
• Be 18 years of age or older.
• Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process.
• Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
• Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time.
• Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
• Be empathetic, flexible, and adaptable to varying situations.
• Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays.
• Be reliable and able to adhere to schedules based upon program needs.
• Complete yearly required continuing education trainings.
• Have knowledge of all job specific skills including safety assessment, data collection, and triage.
• Goal-oriented team player with strong experience working in large and complex systems.
• A commitment to team objectives and Didi Hirsch philosophies.
• Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.