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Remote Chat Operator Jobs in Texas (NOW HIRING)

Harris

$229K - $240K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We have strong people and a demanding portfolio, but not yet a mature Product operating system ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

$229K - $240K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We have strong people and a demanding portfolio, but not yet a mature Product operating system ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

CSAA

$65K - $84K/yr

  • Retirement

... operating procedures. Work Schedule: The expected schedule for this role is Sunday through Thursday ... and chat features. * 1-2+ years of auto or commercial adjusting/liability experience required.

American Innovations LTD

Technical Support, Tier 1

Austin, TX · On-site +1

$37K - $46K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide responsive, high-quality customer support over phone and chat to both external customers ... Support tablet devices remotely using remote console tools * Use the knowledge base to deliver fast ...

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All JobsChat Operator JobsRemote Chat Operator JobsRemote Chat Operator Jobs in Texas

Remote Chat Operator information

What is a remote chat operator?

A Remote Chat Operator is responsible for handling text-based customer interactions for a company, typically via live chat or messaging platforms. Duties may include answering questions, providing support, and assisting with sales or troubleshooting. This role is fully remote, allowing operators to work from home or any location with a stable internet connection. Strong typing skills, good communication, and problem-solving abilities are essential for success in this job.

What does a remote chat operator do?

A typical day for a Remote Chat Operator involves responding to customer inquiries through live chat systems, providing accurate and prompt information, and resolving common issues or escalating complex problems to the appropriate teams. You’ll often manage multiple conversations simultaneously, update records in a CRM system, and follow established scripts or guidelines to maintain consistency in service. Collaboration with remote supervisors or other team members may be needed to solve unique customer situations or stay updated with new procedures. The work is usually structured in shifts and allows for independent tasks within a supportive virtual team environment.

What skills and qualifications are needed to thrive as a remote chat operator?

To excel as a Remote Chat Operator, strong written communication skills, computer literacy, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software and live chat platforms is often expected, though specific certifications are rarely mandatory. Outstanding soft skills include problem-solving, time management, multitasking, and patience when dealing with customer inquiries. These abilities ensure clear, efficient support and a positive customer experience in a fast-paced, remote environment.

What are the most commonly searched types of Chat Operator jobs in Texas?

The most popular types of Chat Operator jobs in Texas are:

What are popular job titles related to Remote Chat Operator jobs in Texas?

For Remote Chat Operator jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Chat Operator jobs in Texas look for?

The top searched job categories for Remote Chat Operator jobs in Texas are:

What cities in Texas are hiring for Remote Chat Operator jobs?

Cities in Texas with the most Remote Chat Operator job openings:

Remote Chat Operator jobs near you
Infographic showing various Remote Chat Operator job openings in Texas as of August 2026, with employment types broken down into 93% Full Time, and 7% Temporary. Highlights an 100% Remote job distribution.

Remote WFH Customer Service Representative (McAllen/Pharr, TX or Lawrence, KS ONLY)

ITM Marketing, Inc.

Pharr, TX • On-site, Remote

$13 - $17.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

ITM Marketing is currently hiring remote Customer Service Representatives to join our team!
This position is responsible for delivering general OPM healthcare enrollment information to callers. The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat, and web browsers to perform their duties. The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions. To prepare for this role, ITM Marketing provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.
Please note: these are Limited Service, Full-time Remote roles with a possibility of a more permanent position at the completion of the job. You will pick up equipment from the site of our partner company in Pharr, Texas or Lawrence, Kansas. All training will be done remotely.
What We Can Offer You:
  • An awesome work schedule: Our call center is open from 7:50AM - 8:00PM EST, Monday - Friday; 8-hour shifts are scheduled within the hours of operation
  • Weekly Pay
  • Benefits after 90 days of being hired into a permanent full time position: PTO (Paid Time Off), Holiday Pay, Health (Medical, Dental, Vision) Insurances, premium paid Life Insurance
  • 401k eligible after 6 months of being hired into a permanent full time position

OPM Customer Service Representative I (CSR)
  • Reports directly to the Customer Service Supervisor.
  • This is an entry level position responsible for disseminating general Office of Personnel Management (OPM) Healthcare enrollment information.
  • The focus with callers will be enrollment into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background.
  • When unsure how to respond, the CSR I will consult a Customer Service Representative III.

JOB RESPONSIBILITIES
  • Provide knowledgeable responses to telephone, email, and chat inquiries in a courteous and professional manner
  • Follow established and documented policies and standard operating procedures such as filling out time sheets, adhering to privacy rules and responding to numerous telephone, email and chat inquiries
  • Utilize standard technology such as telephone, e-mail and web browser to perform job duties
  • Assist caller with locating information needed to make their healthcare plan decision
  • Refer calls to other agencies as specified in the training and work instruction documents
  • Maintain up-to-date knowledge of OPM regulations and policies as they apply
  • Report problems that occur via the online system so they can be addressed by the appropriate parties
  • Respond to telephone, email and chat inquires within the set of departmental staffing and time parameters
  • Light data entry and clerical duties as defined in the training and work instruction documents
  • May be required to work scheduled holidays. Overtime may be required
  • Perform other related duties as assigned
  • Regular and predictable attendance is required

EXPERIENCE
  • High School Diploma or GED required
  • Minimum six (6) months customer service experience required
  • Must be able to speak and read English clearly, professionally and fluently
  • Must be able to type a minimum of 20 WPM - typing test WILL be administered before letter of offer for the position is sent
  • Ability to effectively work within established contractual turnaround times required
  • Must have demonstrated excellent interpersonal and the ability to organize simultaneous tasks
  • Proven ability to work as a member of a team
  • Experience working with a PC and a Windows environment is required
  • Must pass a Federal Public Trust Background Investigation

HOME OFFICE REQUIREMENTS
  • Reliable, high-speed internet service
  • Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
  • Minimum 25 MBPS download speeds
  • Must be a traditional, wired high-speed connection, such as cable or fiber
  • Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed
  • Quiet and distraction-free workspace
  • Our partner company will supply your computer equipment - must be picked up at our partner company's location
  • Must be located within 50 miles of Pharr, TX or Lawrence, KS

***Must be at least 18 years of age and must be authorized to work in the United States***
***We participate in E-Verify***

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