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Remote Chat Operator Jobs in Austin, TX (NOW HIRING)

DPR Construction

Application Support Analyst

Austin, TX · On-site +1

... phone, remote tools, email, chat, and ticketing systems. * Diagnose, troubleshoot, and resolve ... Strong knowledge of Microsoft 365 and Windows operating systems. * Experience supporting cloud ...

TTEC

Temp Quality Assurance Specialist

Austin, TX · Remote

$20 - $22/hr

Flexibility to perform job duties on-site, off-site, or remote, as business needs dictate What You ... chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC Digital

AWS Sr. Developer Node.js/TypeScript

Austin, TX · On-site +1

$115K - $135K/yr

This is a remote role based in the United States. As a core member of our Managed Services Practice ... Experience operating in a managed services or operational support environment - not just project ...

TTEC

Executive Director, Finance

Austin, TX · Remote

During a Typical Day, Youll Prepare and review the annual operating budget, quarterly forecasts ... Location/Division Austin, Texas, Remote Job Requisition 04CX5 Work From Home Yes Apply now Save ...

SkillNet Solutions, Inc.

AI Solutions Architect

Austin, TX · On-site +1

$62.50 - $82.25/hr

Remote (US time zone overlap required) Experience: 10+ years in software/ML architecture, 5+ years ... just chat wrappers around an LLM API - Architected RAG pipelines that went beyond prototyping ...

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Remote Chat Operator information

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How much do remote chat operator jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote chat operator in Austin, TX is $20.16, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $22.64 per hour, depending on experience, location, and employer.

What is a Remote Chat Operator job?

A Remote Chat Operator is responsible for handling text-based customer interactions for a company, typically via live chat or messaging platforms. Duties may include answering questions, providing support, and assisting with sales or troubleshooting. This role is fully remote, allowing operators to work from home or any location with a stable internet connection. Strong typing skills, good communication, and problem-solving abilities are essential for success in this job.

What are the key skills and qualifications needed to thrive in the Remote Chat Operator position, and why are they important?

To excel as a Remote Chat Operator, strong written communication skills, computer literacy, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software and live chat platforms is often expected, though specific certifications are rarely mandatory. Outstanding soft skills include problem-solving, time management, multitasking, and patience when dealing with customer inquiries. These abilities ensure clear, efficient support and a positive customer experience in a fast-paced, remote environment.

What does a typical day look like for a Remote Chat Operator?

A typical day for a Remote Chat Operator involves responding to customer inquiries through live chat systems, providing accurate and prompt information, and resolving common issues or escalating complex problems to the appropriate teams. You’ll often manage multiple conversations simultaneously, update records in a CRM system, and follow established scripts or guidelines to maintain consistency in service. Collaboration with remote supervisors or other team members may be needed to solve unique customer situations or stay updated with new procedures. The work is usually structured in shifts and allows for independent tasks within a supportive virtual team environment.

What are popular job titles related to Remote Chat Operator jobs in Austin, TX? For Remote Chat Operator jobs in Austin, TX, the most frequently searched job titles are:
What job categories do people searching Remote Chat Operator jobs in Austin, TX look for? The top searched job categories for Remote Chat Operator jobs in Austin, TX are:
What cities near Austin, TX are hiring for Remote Chat Operator jobs? Cities near Austin, TX with the most Remote Chat Operator job openings:
Remote Chat Operator jobs near you
Infographic showing various Remote Chat Operator job openings in Austin, TX as of July 2026, with employment types broken down into 59% Full Time, 9% Part Time, and 32% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $41,935 per year, or $20.2 per hour.

Remote - Customer Experience Representative

Andasol Management, Inc.

Austin, TX • Remote

$13 - $15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description



Remote - Customer Experience Representative

Who We Are?

Trojan Storage is the best self-storage operator in the business with over 40+ locations in the U.S today! Simply put, we have the best people in the workplace with our amazing culture, healthy benefits, and growth opportunities.

Your Benefits:

Remote Work Opportunities

Medical, Dental, Vision, & Life Insurance | 401k Matching Program | Vacation Time

Sick Time | Monthly Bonuses | Annual Bonuses | Holiday Pay | Referral Program

Discounted Storage | Education Assistance Program | Employee Assistance Program

Employee Discount Store | Work/Life Balance | Growth Opportunities | Mileage Reimbursement

And Much More…

Your Role:

Join our amazing company and start your career in Self-Storage today! The Customer Experience Representative (CXR) is a Full-Time position that will report directly to the Contact Center Manager. This individual will play an integral role in executing the overall growth and customer service strategy of Trojan Storage. This position will be the front line for new customers rentals as well as handling a variety of customer issues utilizing phone, SMS, chat, and email. The CXR must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping customers and driving satisfaction.

Your Responsibilities:

  • Customer Experience: Delight customers through multichannel communications including phone, email, chat, and video. Become proficient in self-storage operations delivering empathetic communications to all our customers practicing First Contact Resolution (FCR). Handle and mitigate customer complaints with effective communication and proper documentation.
  • Sales: Achieve sales metrics on new rentals, leads, and conversion rates through inbound communications. Cross sell other products and services to meet the needs of our valued customers.
  • Collections: Take payments and assist customers with all delinquency needs ensuring proper documentation and compliance.
  • Efficiency: Drive performance through keeping efficiency ratios at standards. This includes managing average handle times, response times, and calls handled per day.
  • Teamwork: Foster positive relationships with team members and leadership collaborating effectively on initiatives, meetings, and daily interactions.
  • Punctuality & Attendance: Adhere to all schedules and meetings on time with no disruption to the contact center environment. Be a reliable team member to support operational efficiency and team cohesion.
  • Interpersonal Skills: Communicate effectively with all internal stakeholders such as site personnel, District Managers, and within the contact center.

Qualifications

  • High School Degree or equivalent.
  • 1 Year of experience in a contact center environment or customer-support role.
  • Must reside in the state of Texas.
  • Phone sales experience preferred.
  • Bilingual (Spanish) preferred.
  • Proficiency in chat communication a plus.
  • Ability to multi-task and manage time effectively.
  • Excellent written and verbal communication skills.
  • Experience in conflict resolution and customer sales.

Apply today to join one of the fastest growing self-storage operators in the business!

Andasol Management Inc. is an equal opportunity employer. Andasol does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law.

Qualified applicants with criminal histories will be considered for employment consistent with all federal state and local ordinances. We are committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at hr@kobreco.com