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Remote Chat Operator Jobs (NOW HIRING)

Live the Dash Travel

Travel Support Advisor

Tucson, AZ · Remote

... remote travel team. In this fully virtual role, you'll assist clients throughout their travel ... Provide assistance via phone, email, and chat to answer questions, resolve concerns, and offer ...

Live the Dash Travel

Travel Support Advisor

Madison, WI · Remote

... remote travel team. In this fully virtual role, you'll assist clients throughout their travel ... Provide assistance via phone, email, and chat to answer questions, resolve concerns, and offer ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

... chat, and ticketing systems. The L1 agent triages incoming requests, resolves common issues ... Follow documented Standard Operating Procedures (SOPs) and knowledge base articles to resolve ...

TicketNetwork

Contact Center Agent II (Remote)

Edgewater, FL · On-site +1

$14 - $19/hr

... operators looking to manage and grow their ticketing business. Offering cutting edge e-commerce ... You'll handle support inquiries across multiple channels, via phone, chat, and email, while ...

NWN Carousel

Customer Success Center Engineer

Adheres to customer defined operating processes & procedures policies/knowledge base articles ... Troubleshoot/resolve end-user issues via phone, chat, and remote management tools. * Strive to ...

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How much do remote chat operator jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote chat operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is a Remote Chat Operator job?

A Remote Chat Operator is responsible for handling text-based customer interactions for a company, typically via live chat or messaging platforms. Duties may include answering questions, providing support, and assisting with sales or troubleshooting. This role is fully remote, allowing operators to work from home or any location with a stable internet connection. Strong typing skills, good communication, and problem-solving abilities are essential for success in this job.

What are the key skills and qualifications needed to thrive in the Remote Chat Operator position, and why are they important?

To excel as a Remote Chat Operator, strong written communication skills, computer literacy, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software and live chat platforms is often expected, though specific certifications are rarely mandatory. Outstanding soft skills include problem-solving, time management, multitasking, and patience when dealing with customer inquiries. These abilities ensure clear, efficient support and a positive customer experience in a fast-paced, remote environment.

What does a typical day look like for a Remote Chat Operator?

A typical day for a Remote Chat Operator involves responding to customer inquiries through live chat systems, providing accurate and prompt information, and resolving common issues or escalating complex problems to the appropriate teams. You’ll often manage multiple conversations simultaneously, update records in a CRM system, and follow established scripts or guidelines to maintain consistency in service. Collaboration with remote supervisors or other team members may be needed to solve unique customer situations or stay updated with new procedures. The work is usually structured in shifts and allows for independent tasks within a supportive virtual team environment.
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Remote Chat Operator jobs near you
Infographic showing various Remote Chat Operator job openings in the United States as of May 2026, with employment types broken down into 2% Internship, 81% Full Time, 10% Part Time, 2% Temporary, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $42,306 per year, or $20.3 per hour.
EverHealth - Senior Manager of Support (L1) (Remote, US)

EverHealth - Senior Manager of Support (L1) (Remote, US)

EverCommerce

Remote

$90K/yr

Full-time

Medical, Retirement

Posted 12 days ago

EverCommerce rating

6.6

Company rating: 6.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

154th of 183 rated software companies

Job description

At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.
We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://careers.evercommerce.com/us/en
We are seeking a highly strategic and operationally driven Senior Manager of Support to lead our Level 1 Support organization in a fast-paced, high-volume, omnichannel healthcare technology environment. This leader will be responsible for the overall performance, strategy, operational excellence, and customer outcomes of the frontline support team across phone, email, chat, and AI-augmented support channels.
The ideal candidate is a proven people leader with deep experience scaling and optimizing omnichannel support operations, driving measurable customer satisfaction improvements, and leveraging AI, workforce management, and operational analytics to improve efficiency without compromising customer experience. This role requires a strong balance of leadership, data-driven decision making, process optimization, and customer advocacy.
This leader will play a critical role in transforming Support into a modern, AI-first, customer-centric organization focused on delivering fast, empathetic, and high-quality experiences at scale.
Key Responsibilities
  • Lead and develop a high-performing Tier 1 Support organization across phone, chat, email, self-service, and AI-assisted channels.
  • Manage and coach frontline leaders while fostering accountability, customer obsession, and continuous improvement.
  • Establish clear performance expectations, operational rhythms, and career development plans to drive engagement and retention.
  • Deliver seamless omnichannel customer experiences while ensuring service levels and support quality standards are consistently met.
  • Optimize channel strategy, workflows, and automation to improve accessibility, efficiency, and AI containment effectiveness.
  • Champion AI-first support transformation initiatives, including self-service, AI augmentation, and proactive support capabilities.
  • Use analytics, QA insights, and customer feedback to identify operational gaps, reduce friction, and improve support outcomes.
  • Partner cross-functionally with Product, Engineering, Customer Success, Training, and Operations teams to resolve root-cause issues and enhance customer experience.
  • Own operational KPIs, dashboards, and business reviews, providing leadership visibility into trends, risks, and improvement opportunities.
  • Drive data-informed staffing, process, and workflow decisions while balancing customer experience, employee experience, and cost efficiency.

Skills and Experience needed for success in this role:
  • Bachelor's degree in business, computer science, healthcare management or related field is preferred
  • 5+ years of experience leading high-volume customer support organizations.

  • 3+ years managing managers, supervisors, or large frontline support teams.
  • Proven success managing omnichannel support environments including phone, email, and chat.
  • Demonstrated experience improving customer satisfaction and operational KPIs at scale.
  • Experience implementing or operating within AI-augmented support environments.
  • Strong workforce management and operational planning experience.
  • Experience in SaaS, healthcare technology, or other complex technical support environments preferred.

Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States - if you're close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
Benefits and Perks (JUST U.S.):
  • Flexibility to work where/how you want within your country of employment - in-office, remote, or hybrid

  • Continued investment in your professional development

  • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.

  • 401k with up to a 4% match and immediate vesting

  • Flexible and generous (FTO) time-off

  • Employee Stock Purchase Program

Compensation: The target base compensation for this position is $80,000 to $90,000 USD per year and a variable component included in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

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