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Director Customer Experience Remote Jobs (NOW HIRING)

Imaginuity

Director, Customer Experience

Raleigh, NC · On-site +1

DIRECTOR, CUSTOMER EXPERIENCE Remote Status: Hybrid Location: Raleigh-Durham, NC ABOUT ADWERX Adwerx, an Imaginuity brand, is an industry-leading digital advertising automation platform known for ...

RAMP

Director, Customer Experience

We are hiring a Director to lead a critical part of our omni-channel Customer Experience organization: the teams and leaders serving customers across Phone, Email, and Chat. You will lead within a 24 ...

Ramp

Director, Customer Experience

New York, NY · On-site +1

$190K - $290K/yr

We are hiring a Director to lead a critical part of our omni-channel Customer Experience organization: the teams and leaders serving customers across Phone, Email, and Chat. You will lead within a 24 ...

R1

Director, Customer Experience & Implementation

$122K - $178K/yr

The Director, Customer Experience & Implementation leads the Customer Engagement strategy and execution throughout the customer onboarding journey, partnering with Deployment, Operations, Customer ...

R1

Director, Customer Experience & Implementation

$122K - $178K/yr

The Director, Customer Experience & Implementation leads the Customer Engagement strategy and execution throughout the customer onboarding journey, partnering with Deployment, Operations, Customer ...

Exol

Director, Customer Success

OR · On-site +1

What we need Exolis seeking an experienced Director of Customer Success to lead our customer ... Remote Opportunity Our environment * Up to50% travel may berequired. Employees must have a valid ...

Infor

Director, Customer Success

US-Remote Description The Director of Customer Success is responsible for leading a team of 6-8 ... Experience in Customer Success & Account Management with Strategic / Enterprise accounts.

OGC Global

Customer Experience Director

About the Role We are seeking a seasoned CX Director to lead a high-impact, embedded customer experience (CX) program within a Fortune 500 company. In this role, you will act as a strategic advisor ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · Remote

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

StarRez

Director, Customer Success

Denver, CO · Remote

$100K - $130K/yr

Remote (US). This is a US-based role. * Travel: Up to 15% (The percentage of travel is an ... Experience with Digital and Scaled Customer Success * Experience leading people management, with ...

StarRez

Director, Customer Success

$100K - $130K/yr

Remote (US). This is a US-based role. * Travel: Up to 15% (The percentage of travel is an ... Experience with Digital and Scaled Customer Success * Experience leading people management, with ...

StarRez

Director, Customer Success

OR · On-site +1

Remote (US). This is a US-based role. * Travel: Up to 15% (The percentage of travel is an ... Experience with Digital and Scaled Customer Success * Experience leading people management, with ...

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Director Customer Experience Remote information

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$39K

$123.3K

$196.5K

How much do director customer experience remote jobs pay per year?

As of Sep 10, 2026, the average yearly pay for director customer experience remote in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director of customer experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

What are the key skills and qualifications needed to thrive as a director of customer experience in a remote role?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.

How does a remote director of customer experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

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Director Customer Experience Remote jobs near you
Infographic showing various Director Customer Experience Remote job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director, Customer Experience

Raleigh, NC • On-site, Remote

Imaginuity
Marketing • 51 - 200 employees
Learn more about Imaginuityexternal

Full-time

Medical, Dental, Retirement, PTO

Posted 5 days ago

Job description

DIRECTOR, CUSTOMER EXPERIENCE
Remote Status: Hybrid
Location: Raleigh-Durham, NC
ABOUT ADWERX
Adwerx, an Imaginuity brand, is an industry-leading digital advertising automation platform known for helping real estate and mortgage professionals win more business and stay ahead of their competition. Scalable for businesses of any size, Adwerx provides personalized advertising solutions that enable customers to reach new audiences and nurture existing relationships. Find out more at www.adwerx.com.
ABOUT IMAGINUITY®
Imaginuity is the Dallas, Texas based performance marketing company that combines human intelligence, data intelligence and artificial intelligence to help marketing perform better across brand experience, media, website development and search engine optimization. When you know better, you do better – that's the spirit of Imaginuity. Learn more at www.imaginuity.com.
ABOUT THE POSITION
As Director of Customer Experience, you'll own the strategy, systems, and team that shape how Adwerx's retail (B2C) customers experience the company - distinct from our enterprise/B2B accounts - across their entire lifecycle. You'll lead the Customer Success team, made up of mid-level and senior level team members, by building the processes, tooling, and journey design that let the team scale without sacrificing quality.
This is a hands-on role - part people manager, part systems owner, part customer advocate - responsible for the health of our support and success operation end to end. We're looking for someone with strong leadership skills and real technical fluency in CX systems (including Intercom, HubSpot, and RingCentral) who thinks natively in terms of the customer journey. This role is based out of our Raleigh-Durham area office on a hybrid schedule.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Own the end-to-end retail (B2C) customer experience strategy - support, adoption, renewal, escalation, and offboarding - tailoring the approach to individual consumer needs
  • Lead, hire, coach, and develop the Customer Success team (Customer Success Specialists and Senior Customer Success Specialists), setting clear goals and growth paths, and owning QA, call-quality, and onboarding/training programs
  • Define and monitor team KPIs and quality standards (CSAT, NPS, response time, resolution time, escalation volume) and build reporting and dashboards that give leadership visibility into customer health, team performance, and CX impact
  • Own the customer experience technology stack (Intercom, HubSpot, and RingCentral), including systems integrations across CRM, support, and communications platforms, vendor relationships, tool evaluation, and budget
  • Build and maintain customer journey maps to identify friction points, close gaps, and prioritize improvements; design scalable support workflows, escalation paths, and automations (including AI-assisted support) that improve efficiency without compromising the customer experience
  • Serve as the senior escalation owner for the most complex or high-visibility customer situations
  • Partner cross-functionally with Product, Sales, Marketing, and RevOps to represent the voice of the customer and influence roadmap, process, and go-to-market decisions
  • Drive change management for new tools, integrations, and process changes across the Customer Success organization
PREFERRED QUALIFICATIONS
  • 8+ years of experience in Customer Success, Customer Experience, Support, or a related field, including 2+ years in a people leadership role
  • Demonstrated experience mapping, measuring, and improving the customer journey
  • Hands-on experience administering and integrating customer experience systems; Intercom (including Fin), HubSpot, and RingCentral experience strongly preferred
  • Experience with systems integrations - connecting CRM, support, and communications platforms into a unified, reliable workflow
  • Track record of building, scaling, or significantly improving a customer success or support function
  • Strong analytical skills, with the ability to build reporting and dashboards and use data to drive decisions
  • Experience leading QA, coaching, or call-quality programs and written and verbal communication skills with stakeholders across all levels of an organization
  • Experience in SaaS, marketing technology, or real estate/mortgage industries is a plus
WHAT WE OFFER YOU
  • 90% of employee medical paid by the company (coverage for individuals)
  • 50% of employee dental paid by the company
  • Short-Term Disability Insurance
  • Supplemental Healthcare
  • 401k Employer Match (100% match up to 6% of salary)
  • 6 Weeks of Paid Time Off (PTO)
  • Annual Bonus Plan
  • Paid Parental Leave
  • Hybrid Work Environment
  • Generous Employee Referral Program
  • Casual Dress Code
  • Free Snacks amp; Beverages
  • Mentoring Opportunities
  • Professional Development Opportunities
Imaginuity is committed to complying fully with all applicable laws ensuring equal employment opportunities. Accordingly, it is the policy of Imaginuity to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, sex (including gender, gender identity, transgender status, pregnancy, childbirth, or related medical conditions), religion, creed, national origin, age, actual or perceived disability, sexual orientation, marital status, military or veteran status, ancestry, genetic predisposition, citizenship status, domestic violence victim status, familial status, unemployed status, criminal history, protected activity (e.g., opposition to prohibited discrimination or making a complaint of discrimination or harassment or retaliation), or any other characteristic protected under applicable federal, state, or local law. This policy governs all aspects of employment, including, without limitation, recruitment, job assignment, promotions, transfers, compensation, access to benefits, training, discipline, and terminations. No person is authorized to act in a manner contrary to this commitment to equal employment opportunity.

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