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Director Customer Experience Remote Jobs (NOW HIRING)

Infor

Director, Customer Success

US-Remote Description The Director of Customer Success is responsible for leading a team of 8 ... Experience in Customer Success & Account Management with Strategic / Enterprise accounts.

PTP

Customer Experience Analyst - REMOTE

Austin, TX · Remote

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

Climate First Bank

Director of Customer Experience

OR · On-site +1

Director of Customer Experience We're seeking an SVP, Director of Customer Experience to lead the ... Build remote call center structures, staffing models, operating hours, & escalation frameworks.

OGC Global

Customer Experience Director

CX Director We are seeking a seasoned CX Director to lead a high-impact, embedded customer experience (CX) program within a Fortune 500 company. In this role, you will act as a strategic advisor and ...

Climate First Bank

Director of Customer Experience

Director of Customer Experience We're seeking an SVP, Director of Customer Experience to lead the ... Build remote call center structures, staffing models, operating hours, & escalation frameworks.

Ogc Global

Customer Experience Director

Manhattan, NY · On-site +1

About the Role We are seeking a seasoned CX Director to lead a high-impact, embedded customer experience (CX) program within a Fortune 500 company. In this role, you will act as a strategic advisor ...

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Director Customer Experience Remote information

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$39K

$123.3K

$196.5K

How much do director customer experience remote jobs pay per year?

As of Aug 18, 2026, the average yearly pay for director customer experience remote in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director of customer experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

What are the key skills and qualifications needed to thrive as a director of customer experience in a remote role?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.

How does a remote director of customer experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

More about Director Customer Experience Remote jobs

What cities are hiring for Director Customer Experience Remote jobs?

Cities with the most Director Customer Experience Remote job openings:

What states have the most Director Customer Experience Remote jobs?

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What job categories do people searching Director Customer Experience Remote jobs look for?

The top searched job categories for Director Customer Experience Remote jobs are:

Director Customer Experience Remote jobs near you
Infographic showing various Director Customer Experience Remote job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Customer Experience Remote Representative

Globe Life American Income Division

Remote

$16.50 - $22.25/hr

Other

Medical, Life, Retirement

Posted 4 days ago

Job description

Remote Customer Service Representative | Work From Home | Flexible Schedule | Weekly Pay
Company: AO | Globe Life
Location: 100% Remote (United States & Canada)
Build a Career That Fits Your Life
Imagine a career where professional success doesn't come at the expense of your personal life. At AO, you'll enjoy the flexibility of working from home, the support of experienced mentors, and the opportunity to build a meaningful career helping working families across North America.
We're seeking motivated, service-driven individuals to join our team as Remote Customer Service Representatives / Client Support Representatives. In this role, you'll connect with clients through scheduled Zoom appointments, answer questions, explain benefit options, and provide exceptional service while building trusted, long-term relationships.
No previous insurance experience is required. We provide comprehensive training, licensing guidance, and ongoing mentorship to help you succeed.
What You'll Do
  • Meet virtually with clients using Zoom.
  • Provide outstanding customer service and client support.
  • Explain life and supplemental health benefit options.
  • Guide clients through the enrollment process.
  • Build lasting relationships through exceptional service.
  • Maintain accurate client records and follow-up documentation.
  • Participate in weekly coaching, training, and professional development.
What We're Looking For
  • Strong communication and interpersonal skills.
  • Customer-focused mindset with a passion for helping others.
  • Positive attitude and willingness to learn.
  • Self-motivated with a strong work ethic.
  • Comfortable working independently in a remote environment.
  • Basic computer proficiency and reliable internet access.
  • Strong organization and time-management skills.
  • Adaptable, coachable, and committed to personal growth.
What We Offer
100% Remote Work
Work from anywhere in the United States or Canada.
Flexible Schedule
Create a work schedule that supports your career goals and personal priorities.
Weekly Pay + Performance Bonuses
Earn competitive weekly income with uncapped performance-based incentives.
Comprehensive Training & Mentorship
Receive ongoing virtual coaching from experienced leaders invested in your success.
Benefits
  • Health Insurance Reimbursement
  • Company-Paid Life Insurance
  • Residual Income Opportunities
  • Retirement & Career Advancement
  • Leadership Development
  • Incentive Trips & Recognition Programs
Modern Technology
Access industry-leading digital tools, virtual systems, and resources designed to help you succeed while working remotely.
Why AO?
For more than 70 years, AO has helped protect working families by providing life, accident, and supplemental health benefits. As part of the Globe Life family, we're committed to one mission:
Protect Every Child. Serve All Working People.
Our fully remote business model gives you the opportunity to build a rewarding career with flexibility, professional development, and long-term growth.
Interview Process
All interviews are conducted virtually through Zoom, making the hiring process simple, convenient, and accessible from the comfort of your home.
Ready to Build Your Future?
If you're looking for a rewarding work-from-home career where you can grow professionally, enjoy a flexible schedule, earn weekly pay, and make a meaningful impact, we'd love to hear from you.
Apply today and start building a career that works for your life-not the other way around.
AO | Globe Life
Work From Home. Help Families. Grow Your Career.

Apply