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Director Customer Experience Remote Jobs (NOW HIRING)

PTP

Customer Experience Analyst - REMOTE

Austin, TX · On-site +1

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

PTP

Customer Experience Analyst - REMOTE

Austin, TX · Remote

Customer Experience Analyst - REMOTE PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are seeking a Customer Experience Analyst with ...

Age Bold

Customer Experience Associate (Remote)

$20 - $22/hr

Bold is looking for a motivated Customer Experience Associate to conduct high volume outreach to ... Experience in a role that had direct daily interactions with older adults (e.g. in a senior living ...

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Director Customer Experience Remote information

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How much do director customer experience remote jobs pay per year?

As of Jul 8, 2026, the average yearly pay for director customer experience remote in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a Director of Customer Experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

How does a remote Director of Customer Experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

What are the key skills and qualifications needed to thrive as a Director of Customer Experience (Remote), and why are they important?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.
More about Director Customer Experience Remote jobs
What cities are hiring for Director Customer Experience Remote jobs? Cities with the most Director Customer Experience Remote job openings:
What states have the most Director Customer Experience Remote jobs? States with the most job openings for Director Customer Experience Remote jobs include:
What job categories do people searching Director Customer Experience Remote jobs look for? The top searched job categories for Director Customer Experience Remote jobs are:
Director Customer Experience Remote jobs near you
Infographic showing various Director Customer Experience Remote job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.
Director, Customer Experience Strategy & Solutions

Director, Customer Experience Strategy & Solutions

College Board

Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Director, Customer Experience Strategy and Solutions
College Board - Operations
Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.
Role Type: This is a full-time position
About the Team
The Operations Division at College Board is focused on leading the organization's transformation to support delivery of digital assessments. The division aims to provide exceptional customer support and a seamless digital assessment experience that supports millions of students and thousands of educators and test centers. The Customer Engagement & Experience (CEE) department is a combination of teams that support our key constituents: students, parents, educators, and our state partners that represent approximately two million contacts per year. This integrated team serves as the organization's 'front line' and represents the voice of the customer, partnering across the organization to help improve the overall customer experience.
About the Opportunity
As the Director of Customer Experience Strategy and Solutions you will leverage data and insights to inform how College Board delivers high-quality, scalable support solutions to ensure a seamless experience for customers. You will partner with program, product and CEE colleagues to design operational strategies that ensure students and educators receive consistent, effective support, especially during high-stakes administration periods.
You will own the translation of Program, Product and Operations goals and priorities to ensure awareness and execution across CEE support teams, ensuring readiness, alignment, and performance. Your work will directly determine whether we are prepared for critical events and windows, how we respond to customer needs/pain points, and how quickly we adapt/improve our processes when issues arise. Success in this role requires becoming a trusted expert on the customer experience for assigned program or product vertical, using customer insights, operational data, and frontline feedback to influence decisions that improve products, policies, services, and support experiences. This also requires collaboration across Operations to ensure alignment of experience-oriented initiatives and solutions.
In this role, you will:
Drive Cross-Functional Alignment and Strategic Decision-Making (40%)
  • Drive alignment between Program, Product, and Operations teams, ensuring priorities, timelines, and responsibilities are clearly defined

  • Develop deep expertise in the customer experience and support ecosystem for assigned Program/Product, serving as a trusted advisor who brings customer insights and operational perspectives to discussions around program policies, product enhancements, and service delivery strategies.

  • Lead planning, update and execution conversations to enable clear decisions, not just status updates

  • Ensure leadership has clear, timely visibility into progress, risks, and tradeoffs to support confident decision-making

  • Influence Operations, Program, & Product priorities and solution design using data, insight, and operational expertise

  • Navigate ambiguity and complexity to create clarity, alignment, and forward momentum across teams

Drive Strategy & Execution (30%)
  • Translate Program & Product strategies into clear, actionable support models, both within CEE and across Operations

  • Own end-to-end administration readiness, ensuring teams are prepared to deliver high-quality support during peak testing windows

  • In collaboration with workstream owners, design scalable processes, tools, and operating models that improve efficiency, consistency, and execution quality

  • Ensure risks, dependencies, and gaps are identified early and addressed before they impact delivery

Own and Improve Customer Experience Outcomes (30%)
  • Own customer experience across Programs & Products, ensuring support models are designed to deliver consistent, high-quality experiences for students and educators

  • Partner with leadership to define and operationalize success metrics (e.g., CSAT, FCR, operational readiness), and actively manage call center performance against them

  • Analyze customer experience data, operational metrics, and feedback to identify trends, risks, and opportunities for improvement

  • Identify breakdowns in the customer journey and lead root cause analyses, ensuring issues are addressed at their source-not just mitigated

  • Translate insights into clear, prioritized actions that improve products, services, and support operations

  • Ensure continuous improvement by using historical data, retrospectives, and performance trends to strengthen future readiness and prevent repeat issues

  • Deliver actionable insights to Program and Product teams that influence roadmap decisions and drive better customer and operational outcomes

About You
Exceptional candidates can effectively speak to:
  • 5+ years of experience in a client-facing, customer liaison, account management, or operations role, ideally in EdTech or education administration environments

  • A Customer Insights background (a plus)

  • Demonstrated ability to understand strategic priorities, align stakeholders around shared objectives, and translate business goals into actionable plans, roadmaps, and measurable outcomes

  • Demonstrated experience leading cross-functional initiatives, driving alignment, accountability, and execution across teams without direct authority

  • Demonstrated ability to develop deep expertise in customer needs, behaviors, journeys, and pain points, leveraging customer insights and operational knowledge to influence product strategy, program priorities, service delivery approaches, and customer experience improvements

  • Experience working with tools such as Cresta, Salesforce, Tableau, and Claude/AI models to access, analyze, and interpret customer data, feedback, and trends, translating insights into recommendations that drive operational improvements, customer experience outcomes, and business decisions A strong desire to learn and improve, with experience using feedback, data, and performance metrics to continuously refine approaches and outcomes

  • Comfort working in ambiguity, with a proven ability to create structure, establish processes, and drive clarity in complex environments

  • Proven ability to anticipate risks, identify dependencies, remove blockers, and maintain momentum across multiple priorities

  • Authorization to work in the United States

All roles at College Board require:
  • A passion for expanding educational and career opportunities and mission-driven work

  • Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.

  • Clear and concise communication skills, written and verbal

  • A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.

  • A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.

  • A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success

  • Authorization to work in the United States

About Our Process
  • Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days.

  • While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.

What We Offer
At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market.
A Thoughtful Approach to Compensation
  • The hiring range for this role is $80,000-$125,000.

  • Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.

  • We aim to make our best offer upfront, rooted in fairness, transparency, and market data.

  • We adjust salaries by location to ensure fairness, no matter where you live.

You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more.
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