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Director Customer Experience Remote Jobs (NOW HIRING)

Absorb Software

Director, Customer Enablement

... Director, Customer Enablement, you'll lead the function responsible for ensuring customers get ... experience and scale enablement Are you ready to become an Absorber? What we offer: * Fully remote ...

Versaterm

Director, Customer Success

OR · On-site +1

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... Proven experience owning retention, renewals, and customer growth metrics at scale. * Strong ...

Prudentia Sciences

Director, Customer Success

Direct experience in biopharma Search & Evaluation, Business Development, Licensing, Portfolio Management, or Strategy roles * Track record of driving measurable customer outcomes, achieving ...

NRC Health

Director, Customer Success

Lincoln, NE · On-site +1

$120K - $162K/yr

What you will do As a Director, Customer Success, you will lead a team of Customer Success Managers ... Bachelor's Degree required, healthcare industry experience strongly preferred * 5+ years ...

ConnectWise

Director, Customer Marketing

OR · On-site +1

Qualifications * Experience building customer marketing, lifecycle marketing, adoption, or ... Onsite, Hybrid, or Remote depending on location * 15-25% travel required

proteanTecs

Director, Customer Success

Santa Clara, CA · On-site +1

We are looking for a Director of Customer Success who combines deep semiconductor expertise with ... Our offices in Santa Clara Requirements • 8+ years of experience in the semiconductor industry ...

NABIS

Customer Experience Associate

$17 - $22.50/hr

Customer Experience Associate Latin America, Remote About Nabis Nabis is the #1 licensed cannabis ... Support ad hoc projects, testing, and process rollouts as directed by CX leadership Performance ...

Savatree

Customer Experience Specialist

$18 - $28/hr

... as directed by leadership. * Balance persistence with professionalism in all outbound ... Demonstrated success in a remote or hybrid working environment. This position is remote however ...

Keyfactor, Inc.

Director, Customer Marketing

Remote or Canada Experience: Director Job Function: Marketing Employment Type: Full-time Industry: Computer & Network Security About the position The fastest revenue Keyfactor will ever win comes ...

New

BEHAVIORALLY INC

Director, Customer Success

Skokie, IL · Remote

$100K - $130K/yr

Director of Customer Success Why This Role is Exciting At Behaviorally, you'll do more than lead ... With decades of experience and category expertise, we apply our unique behavioral framework and ...

ConnectWise

Director, Customer Marketing

Qualifications * Experience building customer marketing, lifecycle marketing, adoption, or ... Onsite, Hybrid, or Remote depending on location * 15-25% travel required ConnectWise is an Equal ...

Versaterm

Director, Customer Success

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... Proven experience owning retention, renewals, and customer growth metrics at scale. * Strong ...

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Director Customer Experience Remote information

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$39K

$123.3K

$196.5K

How much do director customer experience remote jobs pay per year?

As of Sep 10, 2026, the average yearly pay for director customer experience remote in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director of customer experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

What are the key skills and qualifications needed to thrive as a director of customer experience in a remote role?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.

How does a remote director of customer experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

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What states have the most Director Customer Experience Remote jobs?

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Director Customer Experience Remote jobs near you
Infographic showing various Director Customer Experience Remote job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Customer Experience Consultant (Remote)

Remote

Travel with Lani
See more jobs at Travel with Laniexternal

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Re-posted 19 days ago

Job description

Customer Experience Consultant (Remote)

Rock Hill, South Carolina, United States

$ 35,000.00 - None (US Dollar)

We are seeking outgoing individuals for our Customer Experience Consultant (Remote) positions.

As an Customer Experience Consultant (Remote), you will work from home coordinating vacation and corporate travel arrangements for clients nationwide and internationally.

This opportunity is ideal for individuals who enjoy helping others plan meaningful experiences and are interested in building something flexible around their schedule.

Roles & Responsibilities:
  • Research, create, and coordinate customized itineraries for clients
  • Review client preferences and budgets to design tailored travel plans
  • Arrange travel needs including airlines, hotels, car rentals, cruises, tours, and events
  • Communicate with clients before and after travel to ensure satisfaction
  • Assist with issues that may arise before, during, or after travel
  • Complete ongoing training and certifications within the industry
  • Attend webinars and supplier trainings to stay current on destinations and products
  • Remain informed on changes within the travel and tourism industry
Position Requirements:
  • Strong communication skills
  • Reliable internet access and a computer (recommended) or smartphone
  • Hospitality, customer service, or sales experience is helpful but not required
  • Personal travel experience is a plus
Benefits:
  • Full training provided
  • Flexible schedule (full-time or part-time options)
  • Work from home
  • Access to travel industry discounts

Apply