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Director Customer Experience Remote Jobs in Delaware

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

This role is fully remote, with travel required for key client engagements. Key Responsibilities ... Experience managing large, complex accounts, ideally including public sector clients and ...

Forbes Advisor

CRM Manager (Remote)

Wilmington, DE · On-site +1

We are an experienced team of industry experts dedicated to helping readers make smart decisions ... This role reports to the Senior Director, CRM. Key Responsibilities: Strategy & Planning: * Develop ...

Demand.com

Marketing Director (Remote)

Wilmington, DE · Remote

... next customers. We run full-funnel programs across intent, ABM, content syndication, and ... Experience building marketing functions from the ground up * Strong analytical, strategic, and ...

Liveops

Remote Customer Service Agent

Wilmington, DE · Remote

$15 - $20.25/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Liveops

Remote Customer Service Agent

Newark, DE · Remote

$15.25 - $20.25/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

Liveops

Remote Customer Service Agent

Dover, DE · Remote

$15.50 - $20.75/hr

Minimum 1 year of phone-based customer service experience. * Strong verbal and written ... Complete a W-9 form and set up direct deposit. * Complete client-specific certification ...

ForgeFit

Remote Customer Service Specialist

Wilmington, DE · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Competitive hourly pay based on experience * Comprehensive benefits including health, dental ...

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All JobsCustomer Experience JobsDirector Customer Experience Remote JobsDirector Customer Experience Remote Jobs in Delaware

Director Customer Experience Remote information

See Delaware salary details

$23.4K

$110.3K

$183.6K

How much do director customer experience remote jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director customer experience remote in Delaware is $110,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,200.00 and $135,800.00 per year, depending on experience, location, and employer.

What does a director of customer experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

What are the key skills and qualifications needed to thrive as a director of customer experience in a remote role?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.

How does a remote director of customer experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

What are popular job titles related to Director Customer Experience Remote jobs in Delaware?

For Director Customer Experience Remote jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Director Customer Experience Remote jobs in Delaware look for?

The top searched job categories for Director Customer Experience Remote jobs in Delaware are:

What cities in Delaware are hiring for Director Customer Experience Remote jobs?

Cities in Delaware with the most Director Customer Experience Remote job openings:

Director Customer Experience Remote jobs near you

Customer Success Director

Truveris

Wilmington, DE • On-site, Remote

$120K - $150K/yr

Full-time

Re-posted 21 days ago

Job description

Description
Customer Success Director
Strategic Accounts | PBM Contract Advisory
Wilmington, Delaware 19807 • Remote Role with Travel
About Truveris
Truveris is a pharmacy cost containment company dedicated to reducing pharmacy costs and driving transparency for employers and benefit consultants. Our proprietary, data-driven technology and deep industry expertise empower smarter pharmacy benefit decisions through contract optimization and PBM oversight. Independent and unbiased, Truveris delivers measurable savings and accountability across every pharmacy program. For more information, visit www.truveris.com.
Position Overview
Truveris is hiring a Customer Success Director (Strategic Accounts) to serve as the primary advisor and account owner for a small portfolio (3-5) of our most complex clients, primarily in the public sector.
This role is best suited for someone who brings deep, hands-on expertise in PBM contracting and enjoys operating as a consultative, strategic advisor to senior stakeholders. You will guide clients through PBM pricing structures, guarantees, procurement processes, and vendor negotiations-helping them maximize value and reduce cost across their pharmacy programs.
You will have end-to-end ownership of each account, driving cross-functional alignment while building trusted relationships with procurement leaders and senior benefits stakeholders. You will be accountable for client outcomes, retention, and renewal strategy, partnering closely with Sales and leadership to structure long-term agreements.
Success in this role requires strong executive presence, high autonomy, and the ability to simplify complex, high-stakes decisions. This role is fully remote, with travel required for key client engagements.
Key Responsibilities
  • Serve as the strategic advisor and primary owner for 3-5 large, complex client accounts
  • Lead PBM contract strategy discussions, including pricing models, guarantees, compliance, and performance optimization
  • Guide clients through RFP strategy, evaluation, and negotiation readiness with PBM vendors
  • Own the renewal strategy and execution (scope, term, pricing), partnering with Sales and leadership as needed
  • Build trusted relationships with procurement teams and senior benefits leaders, earning credibility through insight, not just service
  • Translate complex data and contract terms into clear, actionable recommendations for executive stakeholders
  • Identify and drive opportunities to expand Truveris' solutions through a consultative, value-driven approach
  • Own the development and quality assurance of client-facing materials and analyses, ensuring clarity, accuracy, and executive-level polish
This Role Is a Strong Fit If You
  • Have deep, working knowledge of PBM contracts and can independently advise clients
  • Thrive in complex, high-stakes client environments, particularly in the public sector
  • Are seeking a consultative, advisory role
  • Are comfortable owning strategic relationships and outcomes end-to-end
  • Bring strong executive presence and credibility with senior stakeholders
Required Qualifications
  • 8+ years of hands-on PBM experience, including direct involvement in:
    • Contract structure and evaluation
    • Pricing models and guarantees
    • Compliance and performance terms
  • Proven experience advising clients (externally) on PBM vendor strategy or contract decisions
  • Experience managing large, complex accounts, ideally including public sector clients and procurement processes
  • Track record of owning or driving client renewals and long-term agreements
  • Strong ability to translate complex financial or contractual concepts into clear recommendations
  • Experience as a Strategic Account Manager, Key Account Director, Customer Success Director, or PBM/Benefits Consultant
  • Demonstrated ability to engage and influence CFOs, procurement leaders, and senior benefits stakeholders
  • High degree of autonomy and confidence in owning client relationships and outcomes
Compensation
Base Salary: $120,000 - $150,000
Equal Employment Opportunity
Truveris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Please review our CCPA/CPRA policies.

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