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Director Customer Experience Remote Jobs in Delaware

Truveris

Director of Sales

Wilmington, DE · On-site +1

$120K - $150K/yr

Preferably has channel sales experience and an understanding of the unique challenges in a two ... This is position is fully remote. Scope of Responsibilities * Develop and execute strategic sales ...

HMG Careers

Remote Client Sales Advocate

Wilmington, DE · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Forbes Advisor

CRM Executive (Remote)

Wilmington, DE · On-site +1

We are an experienced team of industry experts dedicated to helping readers make smart decisions ... Forbes Advisor is looking for a CRM Executive to help build and deliver brilliant lifecycle ...

GIA Legacy Planning

It is an independent contractor opportunity where your results are a direct reflection of your ... You have experience in sales, real estate, finance, customer service, or another client-facing role ...

L3HHCM20

Principal, Business Development

Dover, DE · On-site +1

Qualifies and shapes opportunities within the USAF through direct customer engagement at all ... Experience with the development of Resilient Hybrid SATCOM and LOS communications technologies to ...

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All JobsCustomer Experience JobsDirector Customer Experience Remote JobsDirector Customer Experience Remote Jobs in Delaware

Director Customer Experience Remote information

See Delaware salary details

$23.4K

$110.3K

$183.6K

How much do director customer experience remote jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director customer experience remote in Delaware is $110,308.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,200.00 and $135,800.00 per year, depending on experience, location, and employer.

What does a director of customer experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

What are the key skills and qualifications needed to thrive as a director of customer experience in a remote role?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.

How does a remote director of customer experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

What are popular job titles related to Director Customer Experience Remote jobs in Delaware?

For Director Customer Experience Remote jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Director Customer Experience Remote jobs in Delaware look for?

The top searched job categories for Director Customer Experience Remote jobs in Delaware are:

What cities in Delaware are hiring for Director Customer Experience Remote jobs?

Cities in Delaware with the most Director Customer Experience Remote job openings:

Director Customer Experience Remote jobs near you

Director of Sales

Truveris

Wilmington, DE • On-site, Remote

$120K - $150K/yr

Full-time

Re-posted 2 days ago

Job description

Description
Director of Sales
About Us
Truveris is a pharmacy cost containment company dedicated to reducing pharmacy costs and driving transparency for employers and benefit consultants. Our proprietary, data-driven technology and deep industry expertise empower smarter pharmacy benefit decisions through contract optimization and PBM oversight. Independent and unbiased, Truveris delivers measurable savings and accountability across every pharmacy program. For more information on our solutions, visit www.truveris.com.
Position Overview
Reporting to the Chief Commercial Officer, the Director of Sales is a strategic, consultative sales professional who excels in an elevated sales environment. This role requires a motivated sales hunter who can develop and execute effective sales strategies, cultivate and manage named accounts, and consistently meet or exceed sales targets. Creating problem-solving capabilities in a complex selling environment is key. The ideal candidate will have a deep understanding of the pharmacy benefits management (PBM) ecosystem and a successful track record of selling into a sophisticated buyer set. Preferably has channel sales experience and an understanding of the unique challenges in a two-sided marketplace.
This is position is fully remote.
Scope of Responsibilities
  • Develop and execute strategic sales plans that address the unique needs of each client.
  • Identify and cultivate new business opportunities, advancing deals through all stages of the sales process to closure.
  • Manage a territory of named accounts, driving growth through effective account planning, target profiling, opportunity analysis, and pipeline management.
  • Become a trusted, advisory-level partner with clients to nurture, establish, and expand relationships and bookings with individual client producers and across firms.
  • Leverage healthcare data analytics to provide valuable insights and solutions to clients.
  • Utilize a consultative selling approach to understand and address client challenges, demonstrating flexibility and adaptability in sales strategies.
  • Collaborate with cross-functional teams, maintaining close communication and providing input to optimize the sales approach.
  • Consistently update the CRM (Salesforce), documenting sales activities and maintaining an accurate sales pipeline.
Candidate Qualifications
  • 3-7 years' experience in a sales producing role
  • Proven success in a sophisticated sales environment, from prospecting to closing deals.
  • Strong understanding of the PBM or pharmacy ecosystem, with a preference for experience in the employee benefits sectors.
  • Channel sales experience and understanding of two-sided marketplace challenges.
  • Preferred, not required: familiarity with the role of Pharmacy Benefit Managers (PBMs).
  • Experience with strategic and analytical approaches to building sales pipelines and achieving sales goals.
  • Experience with healthcare data analytics, particularly in interpreting and utilizing health-related data to drive sales.
  • Demonstrated ability to manage multiple clients and deals simultaneously, overseeing internal and external processes and communications.
  • Self-starter with a high comfort level in consultative selling and a strong bias for action.
  • Metrics-driven approach to sales, utilizing strategic demand generation, lead generation, and pipeline management.
  • Intellectual curiosity and the ability to absorb and apply content effectively in sales situations.
  • Passion for joining a growing company and contributing to a dynamic, winning culture.

Base Salary Range: $120,000 - $150,000 per year
An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Truveris's total compensation package for employees.
Truveris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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