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Director Customer Experience Remote Jobs (NOW HIRING)

Exol

Director, Customer Success

What we need Exol is seeking an experienced Director of Customer Success to lead our customer ... Remote Opportunity. Our Environment * Up to 50% travel may be required. Employees must have a valid ...

Centerbase

Director Customer Success

Dallas, TX · On-site +1

$145K - $185K/yr

... and remote) * Build and develop a world-class team by hiring, coaching, and developing the ... Demonstrated experience in developing and implementing scalable customer success strategies and ...

Exol

Director, Customer Success

OR · On-site +1

What we need Exol is seeking an experienced Director of Customer Success to lead our customer ... Remote Opportunity. Our Environment * Up to 50% travel may be required. Employees must have a valid ...

Mural Health

Director Customer Success

Remote US Reports To: SVP of Customer Experience You will: Lead and Grow the Customer Success Team: Hire, coach, and develop a team of Customer Success Managers, building a culture of accountability ...

Mural Health

Director Customer Success

Remote US Reports To: SVP of Customer Experience You will: Lead and Grow the Customer Success Team: Hire, coach, and develop a team of Customer Success Managers, building a culture of accountability ...

Nordic Naturals

Director of Customer Experience

Director Of Customer Experience Watsonville, CA Location - Remote Salary - 136K - 158K Position Summary The Director of Customer Experience is a key operational leadership role responsible for the ...

iRhythm Technologies

Senior Director, Customer Care

Senior Director, Customer Care At iRhythm, you'll have the opportunity to grow your skills and your ... Elevate the Customer & Patient Experience * Establish a customer- and patient-centered service ...

Total Expert

Director, Customer Success

This position is remote for candidates residing outside of Minneapolis, MN. For candidates based in ... Hands-on experience leveraging and maturing a Customer Success Platform (Planhat, Gainsight, or ...

Absorb Software

Director, Customer Enablement

... Director, Customer Enablement, you'll lead the function responsible for ensuring customers get ... experience and scale enablement Are you ready to become an Absorber? What we offer: * Fully remote ...

Roofr

Head of Customer Experience

Head Of Customer Experience Remote - Canada At Roofr, we're obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That's what makes ...

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Director Customer Experience Remote information

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$39K

$123.3K

$196.5K

How much do director customer experience remote jobs pay per year?

As of Sep 10, 2026, the average yearly pay for director customer experience remote in the United States is $123,338.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $147,500.00 per year, depending on experience, location, and employer.

What does a director of customer experience do in a remote role?

A Director of Customer Experience in a remote role leads efforts to enhance customer satisfaction and loyalty across all digital and virtual touchpoints. They develop strategies, manage teams, and analyze customer feedback to ensure positive interactions with the company’s products or services. Working remotely, they collaborate with cross-functional teams using digital communication tools, focusing on optimizing the customer journey and maintaining consistent service quality. Their goal is to drive customer retention and support business growth through exceptional experiences.

What are the key skills and qualifications needed to thrive as a director of customer experience in a remote role?

To thrive as a Director of Customer Experience (Remote), you need a strong background in customer service strategy, data analysis, and leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce), customer feedback tools, and data analytics software is typically required. Outstanding communication, problem-solving, and cross-functional collaboration skills help drive customer satisfaction and team performance in a remote environment. These skills ensure the delivery of superior customer experiences, alignment with business goals, and effective management of distributed teams.

How does a remote director of customer experience typically collaborate with cross-functional teams to drive customer-centric initiatives?

As a remote Director of Customer Experience, effective collaboration with cross-functional teams—such as product, marketing, sales, and support—is essential to align customer-focused strategies across the organization. This often involves leading virtual meetings, using collaborative digital platforms, and establishing clear communication channels to ensure all departments are working toward shared customer experience goals. Regular feedback loops, data-driven insights, and cross-team workshops help maintain alignment and drive continuous improvement. Building strong relationships remotely requires proactive communication, transparency, and fostering a culture of trust and accountability.

What is the difference between Director Customer Experience Remote vs Customer Service Manager?

AspectDirector Customer Experience RemoteCustomer Service Manager
CredentialsBachelor's degree, experience in customer experience or related fieldsBachelor's degree, experience in customer service or team management
Work EnvironmentRemote, strategic focus on customer journeyOn-site or remote, operational focus on customer support teams
Industry UsageUsed across industries to oversee customer experience strategiesCommonly used in retail, telecom, and service sectors for team management
Search & Comparison IntentHigh overlap in customer experience roles, strategic responsibilitiesOperational, team-focused, customer support management

The main difference is that the Director Customer Experience Remote focuses on developing and implementing overall customer experience strategies remotely, while the Customer Service Manager handles day-to-day customer support operations, often managing support teams directly. Both roles require customer-focused credentials but differ in scope and strategic versus operational responsibilities.

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Director Customer Experience Remote jobs near you
Infographic showing various Director Customer Experience Remote job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $123,338 per year, or $59.3 per hour.

Director, Customer Success

Remote

Exol
See more jobs at Exolexternal

Full-time

Posted 10 days ago

Job description

Who we are
More efficient. More accurate. More accessible. Exol is bringing industry-leading automation to businesses of all sizes through an innovative warehouse-as-a-service model.
What we need
Exol is seeking an experienced Director of Customer Success to lead our customer success organization and drive customer retention, profitable growth, and long-term customer value across our customer portfolio. This role is responsible for developing and executing customer success strategy, building executive-level customer relationships, and ensuring customers realize measurable value from Exol's Robotic Logistics Platform™.
The Director of Customer Success will lead a team of three Customer Success Experts supporting Exol's B2B, D2C, and Transportation customer segments. This leader will partner closely with Executive Leadership, Operations, Sales, Finance, Engineering, and Technology teams to ensure exceptional customer experiences while supporting Exol's growth objectives.
Exol is pioneering fulfillment-as-a-service, offering outsourced warehousing operations and specializing in automated warehousing solutions. Our focus is on the efficient movement of goods in cases and pallets across all sectors, such as CPG, food and beverage, wholesale, and retail. Exol is an independently managed joint venture between Symbotic and SoftBank.
What we do
The Customer Success organization is responsible for customer retention, growth, onboarding, executive relationship management, account strategy, customer advocacy, and long-term customer value realization.
What you'll do
  • Develop and execute customer success strategies that drive retention, satisfaction, account growth, and long-term customer value.
  • Lead, coach, and develop three Customer Success Experts supporting B2B, D2C, and Transportation customer segments.
  • Establish scalable customer success processes, playbooks, and operating rhythms that support Exol's continued growth.
  • Champion Voice of the Customer initiatives and ensure customer feedback drives meaningful improvements across the business.
  • Build and maintain executive-level relationships with key customer stakeholders and serve as a trusted strategic advisor.
  • Lead executive business reviews and strategic account planning activities.
  • Drive customer retention, net revenue retention, customer health, and account growth initiatives.
  • Establish customer segmentation, tiering, account planning standards, and success metrics across customer segments.
  • Partner with Sales, Finance, Legal, and Operations on contract renewals, pricing, Statements of Work (SOWs), and commercial opportunities.
  • Monitor customer health, operational performance, and customer success metrics, proactively addressing risks and opportunities.
  • Partner with Operations, Engineering, Technology, Finance, and Sales teams to ensure customer commitments, KPIs, and SLAs are consistently achieved.
  • Serve as the executive escalation point for critical customer issues requiring leadership intervention.
  • Champion continuous improvement through automation, process optimization, and data-driven decision making.
  • Establish governance and best practices for customer onboarding, implementation, and customer adoption programs.
  • Ensure customers achieve measurable business outcomes and maximize value from Exol solutions.
  • Support additional projects and responsibilities as assigned.

What you'll need
  • Bachelor's degree in Business, Supply Chain, Logistics, Operations Management, or a related field.
  • MBA or advanced degree preferred.
  • Minimum 15 years of progressive experience in customer success, strategic account management, logistics, transportation, supply chain, or related customer-facing leadership roles.
  • Minimum 5 years of experience leading customer success, account management, operations, or commercial teams.
  • Experience managing enterprise customer relationships and executive stakeholders.
  • Experience supporting contract renewals, commercial agreements, and customer growth initiatives.
  • Experience within a 3PL, transportation, warehouse automation, supply chain technology, robotics, SaaS, manufacturing, or distribution environment preferred.
  • Strong executive presence with exceptional communication, negotiation, strategic planning, and leadership skills.
  • Proven ability to drive customer retention, account growth, and customer satisfaction.
  • Strong organizational and project management skills with the ability to manage multiple priorities.
  • Data-driven mindset with experience leveraging customer metrics, dashboards, and analytics to inform business decisions.
  • Ability to thrive in a fast-paced, high-growth environment.
  • Remote Opportunity.

Our Environment
  • Up to 50% travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.
  • The employee is responsible for owning a credit card and managing expenses personally, to be reimbursed on a bi-weekly basis.

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About Exol
Exol provides flexible and scalable outsourced warehouse services to meet the dynamic needs of the modern supply chain. We operate state-of-the-art distribution centers, allowing you to focus on your business while we handle the complexities of warehouse operations. For more information, visit www.exol.com.

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