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Remote Chat Operator Jobs in Philadelphia, PA (NOW HIRING)

Comfort operating in an entrepreneurial or start-up environment with evolving workflows and ... Remote-first -- work from home anywhere in the US within our approved states * Growth: Advanced ...

Genesys Cloud Architect

Philadelphia, PA · On-site +1

$65.50 - $83.50/hr

Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Remote Chat Operator information

See Philadelphia, PA salary details

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How much do remote chat operator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote chat operator in Philadelphia, PA is $20.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.03 per hour, depending on experience, location, and employer.

What is a remote chat operator?

A Remote Chat Operator is responsible for handling text-based customer interactions for a company, typically via live chat or messaging platforms. Duties may include answering questions, providing support, and assisting with sales or troubleshooting. This role is fully remote, allowing operators to work from home or any location with a stable internet connection. Strong typing skills, good communication, and problem-solving abilities are essential for success in this job.

What does a remote chat operator do?

A typical day for a Remote Chat Operator involves responding to customer inquiries through live chat systems, providing accurate and prompt information, and resolving common issues or escalating complex problems to the appropriate teams. You’ll often manage multiple conversations simultaneously, update records in a CRM system, and follow established scripts or guidelines to maintain consistency in service. Collaboration with remote supervisors or other team members may be needed to solve unique customer situations or stay updated with new procedures. The work is usually structured in shifts and allows for independent tasks within a supportive virtual team environment.

What skills and qualifications are needed to thrive as a remote chat operator?

To excel as a Remote Chat Operator, strong written communication skills, computer literacy, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software and live chat platforms is often expected, though specific certifications are rarely mandatory. Outstanding soft skills include problem-solving, time management, multitasking, and patience when dealing with customer inquiries. These abilities ensure clear, efficient support and a positive customer experience in a fast-paced, remote environment.

What are the most commonly searched types of Chat Operator jobs in Philadelphia, PA?

The most popular types of Chat Operator jobs in Philadelphia, PA are:

What are popular job titles related to Remote Chat Operator jobs in Philadelphia, PA?

For Remote Chat Operator jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Operator jobs in Philadelphia, PA look for?

The top searched job categories for Remote Chat Operator jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Remote Chat Operator jobs?

Cities near Philadelphia, PA with the most Remote Chat Operator job openings:

Infographic showing various Remote Chat Operator job openings in Philadelphia, PA as of August 2026, with employment types broken down into 46% Full Time, 51% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,691 per year, or $20.5 per hour.

Remote Licensed Clinical Social Worker (LCSW) - Mental Health Counselor

Company Confidential

Trenton, NJ • Remote

Full-time

Posted 3 days ago

New


Job description

Position Overview

We are seeking a compassionate and skilled Remote Licensed Clinical Social Worker (LCSW) to join our team as a Mental Health Counselor. This full-time position allows you to provide vital mental health support to clients from the comfort of your own home, offering flexible hours tailored to your schedule. As part of this dynamic role, you will utilize a state-of-the-art online platform to connect with clients, helping them navigate their mental health challenges and ultimately improve their quality of life.

About the Organization

Gotham Enterprises Ltd is a recognized leader in telehealth, dedicated to bridging the gap in mental health services through innovative technology. With a mission to enhance accessibility to quality care, we provide a user-friendly online platform that connects licensed therapists and counselors with clients in need of mental health support. Our commitment to excellence and continuous growth allows us to positively impact communities across Trenton, New Jersey, and beyond.

Work Environment

This position is entirely remote, enabling you to practice in a supportive and flexible environment that prioritizes your well-being. You will be part of a collaborative team of licensed mental health professionals, receiving ongoing training and resources to enhance your skills. Operating from a community health clinic framework, you will have the autonomy to manage your caseload while being backed by a system committed to facilitating care and maintaining high standards.

Key Responsibilities
  • Conduct virtual therapy sessions with clients using video chat technology, ensuring a comfortable and engaging atmosphere.
  • Evaluate clients' mental health statuses, diagnose, and provide intervention for a range of emotional and behavioral disorders, including anxiety, depression, and grief.
  • Develop personalized treatment plans based on thorough assessments and client feedback.
  • Utilize evidence-based therapeutic approaches to guide clients in coping strategies and decision-making processes.
  • Maintain accurate documentation of client progress and treatment outcomes, with all administrative tasks supported by Gotham Enterprises.
  • Stay updated with new telehealth practices and participate in regular team meetings to discuss client cases and share insights.
Patient Population / Client Focus

Your primary client base will consist of stable adults who have been pre-screened to ensure appropriateness for online therapy. These individuals are seeking assistance for low-acuity mental health concerns, making this role vital in helping them achieve better emotional well-being while navigating daily life challenges.

Qualifications
  • A Master’s degree in Social Work, Psychology, Mental Health Counseling, or Marriage and Family Therapy.
  • Possession of an active independent license as a Licensed Clinical Social Worker (LCSW).
  • Proficient computer skills, with the ability to navigate an online platform effectively and efficiently.
Preferred Experience
  • Previous experience providing online counseling or telehealth services is preferred but not mandatory.
  • Familiarity with various therapeutic modalities and an understanding of mental health diagnosis standards.
  • Demonstrated ability to engage and build rapport with clients through virtual communication.
Compensation and Benefits

This position offers a competitive salary range of USD 90,000 – 104,000 annually, commensurate with experience and hours worked. Additional benefits include:

  • A significant one-time sign-on bonus to support your transition into the role.
  • Weekly direct deposit for seamless financial management.
  • A monthly healthcare stipend for full-time counselors to promote well-being.
  • Minimal paperwork burden, freeing you to focus on client care while we handle billing and administrative tasks.
Career Growth Opportunities

Joining Gotham Enterprises provides a unique chance to advance your career in the rapidly evolving field of telehealth. You will have opportunities for professional development, including access to training programs, workshops, and peer mentoring. As the need for mental health services continues to grow, your expertise will be vital, allowing you to increase your client base and expand your practice.

Why Join Our Team
  • Enjoy the flexibility of creating your own schedule, enabling a better work-life balance.
  • Engage with a supportive community of professionals who prioritize mental health outreach.
  • Benefit from unlimited client referrals without the overhead costs of traditional marketing.
  • Utilize a comprehensive online platform that serves as your personal practice management system, keeping everything organized and efficient.
  • Experience the fulfillment of making a tangible difference in the lives of clients seeking mental health support.
Application Information

If you are passionate about making a difference in mental health and meet the qualifications outlined above, we encourage you to apply. We can expedite the on-boarding process, with the potential to get you fully integrated in as little as 1-3 days. Submit your resume today and take the first step towards a rewarding career with Gotham Enterprises Ltd.