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Remote Chat Operator Jobs in Philadelphia, PA (NOW HIRING)

Social Media Lead

Wilmington, DE · Remote

$145K - $160K/yr

... chat, courses, and payments -- all in one place, all under their own brand ... We're proud to be a fully remote company of around 270 (and growing!) team members from 30 ...

New

Lead Product Designer

Wilmington, DE · Remote

$140K - $170K/yr

... chat, courses, and payments -- all in one place, all under their own brand ... We're proud to be a fully remote company of around 270 (and growing!) team members from 30 ...

New

Genesys Cloud Architect

Philadelphia, PA · On-site +1

$65.50 - $83.50/hr

Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Remote Chat Operator information

See Philadelphia, PA salary details

$12

$20

$30

How much do remote chat operator jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote chat operator in Philadelphia, PA is $20.52, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.03 per hour, depending on experience, location, and employer.

What is a remote chat operator?

A Remote Chat Operator is responsible for handling text-based customer interactions for a company, typically via live chat or messaging platforms. Duties may include answering questions, providing support, and assisting with sales or troubleshooting. This role is fully remote, allowing operators to work from home or any location with a stable internet connection. Strong typing skills, good communication, and problem-solving abilities are essential for success in this job.

What does a remote chat operator do?

A typical day for a Remote Chat Operator involves responding to customer inquiries through live chat systems, providing accurate and prompt information, and resolving common issues or escalating complex problems to the appropriate teams. You’ll often manage multiple conversations simultaneously, update records in a CRM system, and follow established scripts or guidelines to maintain consistency in service. Collaboration with remote supervisors or other team members may be needed to solve unique customer situations or stay updated with new procedures. The work is usually structured in shifts and allows for independent tasks within a supportive virtual team environment.

What skills and qualifications are needed to thrive as a remote chat operator?

To excel as a Remote Chat Operator, strong written communication skills, computer literacy, and a high school diploma or equivalent are typically required. Familiarity with customer relationship management (CRM) software and live chat platforms is often expected, though specific certifications are rarely mandatory. Outstanding soft skills include problem-solving, time management, multitasking, and patience when dealing with customer inquiries. These abilities ensure clear, efficient support and a positive customer experience in a fast-paced, remote environment.

What are the most commonly searched types of Chat Operator jobs in Philadelphia, PA?

The most popular types of Chat Operator jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Remote Chat Operator jobs?

Cities near Philadelphia, PA with the most Remote Chat Operator job openings:

Infographic showing various Remote Chat Operator job openings in Philadelphia, PA as of August 2026, with employment types broken down into 46% Full Time, 51% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,691 per year, or $20.5 per hour.

Social Media Lead

Circle

Wilmington, DE • Remote

$145K - $160K/yr

Full-time

PTO

Posted 3 days ago

New


Job description

About Us

Circle is building the world’s leading AI-powered, all-in-one platform for digital businesses. We make it possible for creators, coaches, educators, and businesses to bring together their audience with engaging discussions, live streams, events, chat, courses, and payments — all in one place, all under their own brand.

We’re proud to be a fully remote company of around 270 (and growing!) team members from 30+ countries around the world. We seek exceptional individuals around the world, set them up to do the best work of their lives, and in turn, create a meaningful impact in their own lives. We don't track hours, but we do manage for high expectations very closely. We collaborate across time zones, are highly async, and like to document a lot.

Twice a year, we bring the whole company together in beautiful places around the world for our company offsites. So far, we’ve hosted offsites in Turkey, Portugal, Mexico, Thailand, Colombia, Italy, Ireland, and more, with still more to come!

Check out our Careers page for more about working at Circle.

About the Role

We’re hiring a Social Media Lead to help build Circle’s social and media function from the ground up. Circle has one of the most interesting brands in the creator economy, but our social accounts don’t yet reflect the strength of the brand or reach the audience they should. This role is a chance to help change that — turning strong ideas, customer stories, partner moments, and long-form content into social content people actually want to watch and share. You’ll help build the engine: creating the content, supporting the strategy, and helping establish the rhythm and systems that make strong output repeatable. Reporting to our VP of Partnerships and Creator Growth, you’ll work closely with our founders and leadership team, as well as teammates across Community, Events, Product Marketing, Partnerships, and our Design Studio, to help Circle show up on social with more clarity, consistency, and ambition.

This is a remote role, which requires travel up to 25% of the time.

What you'll be doing
  • Execute Circle’s social content strategy across channels, helping translate direction into strong, platform-native output.

  • Produce and publish social-first content with a strong emphasis on short-form video.

  • Edit video independently, including cutting clips, shaping hooks, writing captions, and packaging content for distribution.

  • Build and maintain the content operating rhythm, including calendar management, capture workflows, and coordination across teams.

  • Partner with leadership and other stakeholders to identify content opportunities tied to partnerships, events, community, and customer stories.

  • Collaborate on longer-form content development so shoots are designed with short-form distribution in mind from the start.

  • Attend Circle’s events and key moments to capture content and support Circle’s presence on social (this role will require travel up to 25% of the time).

  • Track leading indicators like non-follower reach, watch-through, saves, shares, and cadence consistency, and use them to improve execution over time.

  • Bring practical recommendations on formats, workflows, and content opportunities based on what’s working.

What you'll need to be successful
  • Experience creating content for a tech, SaaS, creator economy, or community-led brand, with a clear understanding of how those audiences engage with social content.

  • Video editing and production skills, including the ability to work independently in Adobe Premiere or a comparable professional editing tool to create polished short-form content quickly.

  • Deep fluency across platforms like Instagram, TikTok, YouTube, and LinkedIn, with a solid grasp of what each platform is rewarding and how non-follower reach compounds over time.

  • A clear point of view on what earns attention on social, with the ability to identify what’s working, what isn’t, and why.

  • Awareness of the social and creator economy landscape, including fluency in how brands in our space are showing up today and what separates the ones that break through.

  • Comfort being on camera when needed and capturing content independently in a fully remote environment.

  • Operational instincts and the ability to build repeatable systems for planning, capture, and cross-functional coordination.

  • Good judgment in cross-functional environments, with a clear understanding of how to support a long-term social strategy centered on non-follower reach and the ability to recognize when requests may conflict with those goals.

  • Exceptional written and verbal communication skills in English (CEFR C2 or equivalent), as most collaboration at Circle happens asynchronously.

 
Compensation & benefits$145,000 - $160,000 USD per year + 10% annual bonus

Circle offers U.S.-benchmarked compensation globally, equity in the company, 35 days of paid time off each year, and more.

We’re a remote-only team that comes together twice a year for company retreats in incredible destinations around the world. Alongside incredible flexibility and autonomy, we offer a benefits package that supports health, wellbeing, and professional growth. Learn more in our Candidate Hub.

 
Learn more
  • Candidate Safety & Interview Process Notice

  • Diversity, Equity & Inclusion

  • How We Use Candidate Data

  • Equal Employment Opportunity

  • Visit our Candidate Hub to learn more about working at Circle, our benefits, and our hiring process.

Compensation Range: $145K - $160K