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NVA

Medical Advice Chat Operator

Los Altos, CA · On-site

$22 - $24/hr

Description - Applicant MUST live in California Make a difference in hundreds of lives a week! We ... Chat Operator Responsibilities As a member of our Chat Team your responsibilities will include:

New

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Paramus, NJ · On-site

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Sales Development Representative

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We offer cloud based Helpdesk, Live Chat and Enterprise AI Chatbot solution. We offer competitive ... Selling HappyFox value proposition to inbound prospects Engaging with C-level executives, IT ...

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Medical Advice Chat Operator

National Veterinary Associates

Los Altos, CA • Remote

$22 - $24/hr

Full-time

Posted yesterday

New

Job description

Description - Applicant MUST live in California 

Make a difference in hundreds of lives a week! We are looking for a dedicated, full-time, self-driven individual who can help our teams and our clients with medical advice and questions on our online chat platform. This position is a great opportunity for Assistants, Technicians, and RVTs to utilize their medical skills and knowledge to help patients online. This will be a very busy and demanding role that is customer service focused and heavy on CSR responsibilities. 

Chat Operator Responsibilities 

As a member of our Chat Team your responsibilities will include: 

  • Offer genuine client service while assisting our clients via chat or phone. 

  • Keep a positive attitude for your remote team members, Adobe team members, and our clients. 

  • Work as a team to give our clients the best customer service possible. 

  • Have excellent communication skills (written and oral). 

  • Manage high volume chat system. Accurately and efficiently answer chats and assist with phone calls as needed. 

  • Schedule appointments for 20+ doctors which work in multiple locations that see different types of animals. Also schedule Technician appointments for vaccines, nail trims, blood draws, anal glands, etc. 

  • Have a great phone and chat voice (interactive, positive, calming). 

  • Work well within the CSR team and with the other departments in our hospital. 

  • Be detail oriented: Collect correct client/patient information, relay correct information to doctors/ technicians/ other departments, type notes in patient records, give accurate information to our clients. 

  • Review and transcribe doctor voice mail messages at various times throughout the day. 

  • Correct appointments as needed and follow up with team members and manager about incorrect appointments. 

  • Contact clients for doctors or techs as needed. 

  • Contact no show appointments for rescheduling. 

  • Additional projects will be added as training and aptitude allow. 

Expectations Unique to Remote Position 

This is a full-time position of 40 hours/week -MUST BE AVAILABLE SATURDAYS

Remain logged in and reachable by Adobe staff email and Microsoft Teams throughout shift. 

Clearly communicate with direct manager using Microsoft Teams, Email, Phone, or Vocera. 

For the first month: weekly online meetings with direct manager. Then bi-weekly online meetings with direct manager. 

Bi-Monthly staff meeting (ability to attend virtually) with direct manager and Client Services team. 

Keep detailed daily log of all equipment complications. Email to IT Manager and Direct Manager at the end of shift. 

Follow all Adobe Animal Hospital policies including attendance and tardy policies. 

Ability to trouble shoot basic computer, internet, chat, and phone issues as they arise. 

Qualifications 

Workspace and environment requirements  

Dedicated work desk that will accommodate a desktop computer and full-size phone. 

Adequate internet connection. IT will assist with this and let you know the specifications. 

Distraction free work environment just like you were working in the hospital. A remote position is not a substitute for child or elder care. 

Skills 

Experienced with multi-tasking 

Professional written and oral communication skills 

Strong work ethic 

Ability to stay on task without direct supervision 

Creative problem solver 

Independent 

Self motivated 

Client focused 

Able to effectively prioritize 

Requirements for Applying 

  • Minimum of two years previous veterinary medical experience as an Assistant, Technician, or RVT 

  • Must be able to work 40 hours/week

  • Computer experience 

  • Experience with a multi-line phone system 

  • Must be at least 18 years old, high school diploma, fluent in English (written and oral). 

  • Must be comfortable sitting and/or standing for long periods of time and be able to operate a computer and phone. 

  • Must be in an environment without distractions

  • Must be available to work one weekend day per week, and 2+ holidays per year

  • Must live within 3 hours of main hospital in Los Altos

Pay Range

  • The base hourly range for this position is $22.00 - $24.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
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About NVA

Sourced by ZipRecruiter

Nashville Veterinary Specialists + Animal Emergency (NVS) is a veterinary specialty and emergency hospital group with two locations in Nashville and Clarksville, Tennessee. Our Mission and primary focus is to honor the human-animal bond in all we do, focusing on patient care, client experience, and the health of our team. We believe we can never stop improving and strive to improve in all we do. Not only do we focus on patient care, but core to our hospital culture is also a focus on the health of our team, our community, and the environment. We are committed to sustainable environmental practices. NVS works in partnership with National Veterinary Associates-Compassion-First (NVA C-F). NVA-CF is the largest private owner of freestanding veterinary hospitals in North America with over 1400 locations worldwide.

Headquarters location

Agoura Hills, CA, US

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