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Executive Live Chat Operator Jobs (NOW HIRING)

NVA

Medical Advice Chat Operator

Los Altos, CA · On-site

$22 - $24/hr

Description - Applicant MUST live in California Make a difference in hundreds of lives a week! We ... Chat Operator Responsibilities As a member of our Chat Team your responsibilities will include:

NVA

Medical Advice Chat Operator

Los Altos, CA · On-site

$22 - $24/hr

Description - Applicant MUST live in California Make a difference in hundreds of lives a week! We ... Chat Operator Responsibilities As a member of our Chat Team your responsibilities will include:

vivenu GmbH

$240K - $280K/yr

As a Senior Account Executive - Live Entertainment, you will: * Shape vivenu's strategy in the live ... operators, and large-scale live event organizations. * Translate industry empathy into results ...

Route 4 Auto Group

Sales Executive

Paramus, NJ · On-site

Family Owned & Operated Responsibilities * Interact with customers everyday by following up over ... Respond quickly to customer phone calls, internet leads through online scheduling, and live chat ...

Route 4 Auto Group

Sales Executive

Paramus, NJ · On-site

Family Owned & Operated Responsibilities * Interact with customers everyday by following up over ... Respond quickly to customer phone calls, internet leads through online scheduling, and live chat ...

Route 4 Auto Group

Sales Executive

Paramus, NJ · On-site

Family Owned & Operated Responsibilities * Interact with customers everyday by following up over ... Respond quickly to customer phone calls, internet leads through online scheduling, and live chat ...

Route 4 Auto Group

Sales Executive

Paramus, NJ

Family Owned & Operated Responsibilities * Interact with customers everyday by following up over ... Respond quickly to customer phone calls, internet leads through online scheduling, and live chat ...

First Due

Sales Development Representative

$60K/yr

... Executive an opportunity worth winning. We are looking for someone with proven cold-calling chops ... Own live chat: Engage in real time via Qualified, route serious buyers to the right next step, and ...

Somewhere

Customer Success & Executive Assistant

Respond to customer service inquiries via email (no calls or live chat at this stage) * Use AI and ... Provide light executive assistant support to the founder (calendar reminders, follow-ups, research ...

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How much do executive live chat operator jobs pay per year?

As of Sep 14, 2026, the average yearly pay for executive live chat operator in the United States is $93,552.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $120,500.00 per year, depending on experience, location, and employer.

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Live Chat Specialist

Sunrise, FL • On-site

Norwegian Cruise Line
See more jobs at Norwegian Cruise Lineexternal

Other

Posted 10 days ago

Norwegian Cruise Line rating

7.6

Company rating: 7.6 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
Serve as the primary chat contact for prospective and existing guests, as well as travel advisors, via the Regent Seven Seas Cruises website. Provide prompt, knowledgeable support on reservations, payments, itineraries, promotions, and policies, while ensuring a consistently exceptional service experience. Handle daily chat interactions with a focus on quality assurance, cruise sales, response times, and schedule adherence. Collaborate regularly with internal teams and engage with external customers to resolve reservation-related issues and promote the Regent experience through professional, service-focused communication.
DUTIES & RESPONSIBILITIES
  • Promptly respond to inbound web chats from guests and travel advisors, identifying and resolving inquiries with professionalism and timely follow-up.
  • Build strong relationships by delivering exceptional service that enhances the guest experience.
  • Manage multiple chats and inbound calls simultaneously, maintaining accuracy and attention to detail.
  • Research and resolve booking-related issues, including changes, cancellations, payments, and website support.
  • Maximize sales opportunities during chats by promoting the Regent Seven Seas Cruises experience, suite upgrades, excursions, hotel packages, and onboard enhancements.
  • Accurately document all leads in Salesforce for effective follow-up and tracking.
  • Stay current on promotions, policies, procedures, and product updates through meetings, training sessions, and internal communications.
  • Use company tools and resources-such as the reservation system, website, and training materials-to provide up-to-date, accurate information.
  • Support inbound sales and service calls as directed by management.
QUALIFICATIONS
DEGREE TYPE:
High School Diploma
EXPERIENCE
Minimum 1 year of customer service experience. Cruise/Travel experience preferred. Live/Web Chat experience preferred.
COMPETENCIES/SKILLS
  • Excellent written communication skills with the ability to deliver clear, concise, and professional responses through text-based platforms.
  • Strong working knowledge of Regent Seven Seas Cruises products, including fleet details, itineraries, and service offerings.
  • Proficiency in using Salesforce and the NVS Reservations system.
  • Exceptional customer service skills with the ability to resolve inquiries, troubleshoot issues, and make sound decisions.
  • Proven sales skills with the ability to identify and capitalize on upsell opportunities during guest and advisor interactions.
  • Ability to multitask effectively, managing simultaneous chat and phone communications when needed.
  • Comfortable navigating and operating multiple computer systems and applications concurrently.
  • Flexibility to work rotating shifts, including weekends (Saturdays and Sundays), as required by business needs.

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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