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Live Chat Operator Jobs in Illinois (NOW HIRING)

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Further tiers would include handling phone calls with clients and live chat. This position will ... Myzone also provides valuable data for operators including personal training departments. With ...

MyZone

Customer Support Tier 1 & Social Media

Chicago, IL

$17.50 - $22.50/hr

Further tiers would include handling phone calls with clients and live chat. This position will ... Myzone also provides valuable data for operators including personal training departments. With ...

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Live Chat Operator information

See Illinois salary details

$13

$26

$43

How much do live chat operator jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for live chat operator in Illinois is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $23.32 and $27.26 per hour, depending on experience, location, and employer.

What is a live chat operator?

Live chat operators are customer service professionals who assist customers in real-time through online chat platforms. They handle inquiries, resolve complaints, provide product or service information, and guide users through processes on a website. Their main goal is to ensure customer satisfaction by delivering prompt, helpful, and friendly support. Live chat operators often work for e-commerce sites, tech companies, and service providers, helping to boost sales and improve the customer experience.

What does a live chat operator do?

As a live chat operator, your job is to assist other people using an online chat system. In this role, you may manage the communication process to understand what people are contacting you about, help isolate and resolve problems, and respond to any inquiry about products or services. Live chat operators often work in a customer service role, but this can vary by company. Depending on the industry, you may also provide medical advice, counseling, research services, or various other types of help. You can do jobs that focus exclusively on live chat from a call center, an office, or from home.

What are the key skills and qualifications needed to thrive as a live chat operator, and why are they important?

To thrive as a Live Chat Operator, you need excellent written communication skills, fast and accurate typing, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding soft skills include patience, problem-solving, and the ability to multitask under pressure. These skills are essential for providing timely, effective support and ensuring customer satisfaction in a digital environment.

What are some typical challenges a live chat operator might face during a shift?

Live Chat Operators often handle multiple conversations simultaneously, which can be challenging when balancing speed and accuracy. They may encounter difficult or frustrated customers, requiring patience and strong conflict resolution skills. Additionally, operators must quickly navigate internal resources and collaborate with other team members or departments to resolve complex issues efficiently. Staying updated with product knowledge and company policies is also essential for providing accurate information.

What is the difference between Live Chat Operator vs Customer Service Representative?

AspectLive Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office settings
Industry UsageOnline businesses, e-commerce, tech supportRetail, telecom, banking, and various service sectors
Common TasksResponding to live chat inquiries, troubleshootingHandling calls, emails, in-person support, resolving issues

While both roles involve assisting customers, Live Chat Operators primarily communicate via online chat platforms, focusing on quick, written responses. Customer Service Representatives may handle multiple communication channels, including calls and emails, often in more diverse environments. The roles overlap in customer support skills but differ in communication methods and work settings.

More about Live Chat Operator jobs

What are the most commonly searched types of Live Chat Operator jobs in Illinois?

The most popular types of Live Chat Operator jobs in Illinois are:

What are popular job titles related to Live Chat Operator jobs in Illinois?

For Live Chat Operator jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Live Chat Operator jobs in Illinois look for?

The top searched job categories for Live Chat Operator jobs in Illinois are:

Live Chat Operator jobs near you
Infographic showing various Live Chat Operator job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $55,933 per year, or $26.9 per hour.

Customer Support Tier 1 & Social Media

MyZone

Chicago, IL

$17.50 - $22.50/hr

Full-time

Medical, Dental, Life, Retirement

Re-posted 7 days ago

Job description

Job Summary

  • Entry-level customer support position, provides customer service and resolves technical issues by offering solutions, explanations, and options through email on Zendesk platform. This position also includes responding to our active Social Media community across all channels (Twitter, Facbeook, Instagram and LinkedIn). Eligible for promotion into higher levels based on performance and Myzone product knowledge base. Further tiers would include handling phone calls with clients and live chat. This position will

General Duties

  • Provides customers' information about products or services, takes or enters orders, cancels accounts, or obtains details of complaints.
  • Must hit weekly case goals while also maintaining a high customer satisfaction score
  • Provides troubleshooting steps and guides to customers who are experiencing product issues.
  • Ensures full customer satisfaction and maintains a friendly, helpful demeanor.
  • Attends Support training to build knowledge base and skill in Myzone products
  • Identifies and prioritizes problems and issues related to service area.
  • Maintains close contact with customer to give updates on progress toward resolution of issue or service request.
  • Ensures that appropriate changes were made to resolve customers' problems.
  • Refers unresolved customer issues to designated departments for further investigation.
  • Keeps records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Respond to Facebook and Twitter posts and inquiries, like, comment on and reshare Instagram posts and stories.
  • Assist with upkeep of Social Media trackers.

Job Qualifications

  • Education: Associate’s, Bachelor’s or equivalent
  • Experience: 1-2 years of related experience
  • Experience with Zendesk preferred
  • Ability to identify problems quickly, and solve cases efficiently
  • Proficiency with keyboard/typing
  • Familiarity with Outlook and other Microsoft Office programs
  • Basic Familiarity of social media platforms and/or a genuine desire to engage with the Myzone community via social media.

Skills

  • Excellent verbal and written communication—able to effectively use tone in writing to convey empathy while providing information.
  • Comfortable with live chat or phone troubleshooting
  • Service-orientated
  • Critical thinking
  • Active listening
  • Easily adaptable
  • Avid learner

Myzone is an equal opportunity employer. Myzone does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

*Though currently located remotely, our offices are located in downtown Chicago and once we are able to move back into our offices employees will be expected to work from the Chicago office location.

Company Description

Want to make a difference in people’s health and lives? Myzone is a global wearable technology solution company built primarily for the fitness industry. Using heart rate tracking, real time feedback, goal setting, gamification, and social accountability methods, Myzone's core purpose is to empower users to feel good about exercising and to get the health and fitness results they want.
Myzone also provides valuable data for operators including personal training departments. With built-in challenges, personal goals, gamification and an online social community, users are motivated to sustain physical activity.
Myzone’s primary markets are health & fitness clubs, corporate wellness sites, and educational establishments and are already represented in over 6,000 facilities in 65 countries translated into 19 languages.
For more information, visit http://www.myzone.org