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Live Chat Operator Jobs in Ontario (NOW HIRING)

Cargill

Part Time Grind Operator

Brampton, ON · On-site

... live well. This position is in our Food Enterprise where we are committed to serving food ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

PerkSpot

Customer Service Specialist

Toronto, ON · On-site

CA$50K - CA$56K/yr

Provide exceptional and timely support to customers via phone, email, and live chat  * Document ... operating systems, browsers, routers, modems, etc. * Knowledge of Zendesk and background in IM/chat ...

Cargill

Operator 2

Georgetown, ON · On-site

CA$26.68/hr

... live well. This position is in our Food Enterprise where we are committed to serving food ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

Cargill

Operator 2

Georgetown, ON · On-site

CA$26.68/hr

... live well. This position is in our Food Enterprise where we are committed to serving food ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

Cargill

Part Time Grind Operator

Brampton, ON · On-site

... live well. This position is in our Food Enterprise where we are committed to serving food ... New, easy-to-apply options are available for this role: chat with our recruiting assistant Ana at ...

3M

Production Operator

Perth, ON · On-site

CA$57K - CA$69K/yr

Supporting Your Well-being 3M offers many programs to help you live your best life - both ... Chat with Max For assistance with searching through our current job openings or for more ...

3M

Production Operator

Perth, ON · On-site

CA$57K - CA$69K/yr

Supporting Your Well-being 3M offers many programs to help you live your best life - both ... Chat with Max For assistance with searching through our current job openings or for more ...

Aritzia

Concierge - Seasonal Advisor

Toronto, ON

CA$20 - CA$30/hr

Deliver world-class client service across all channels including Live Chat, Phone, and Email * Sell ... The ability to work shifts within our operating hours of 9AM - 9PM EST (including evenings and ...

Aritzia

Concierge - Seasonal Advisor

Vaughan, ON

CA$20 - CA$30/hr

Deliver world-class client service across all channels including Live Chat, Phone, and Email * Sell ... The ability to work shifts within our operating hours of 9AM - 9PM EST (including evenings and ...

Smitty's Furniture

Sales Associate / Reception

Hanover, ON · On-site

CA$17.60/hr

Operating from three locations, Hanover, Kitchener, and Barrie, we proudly promote and sell leading ... Manage incoming email inquiries and live chat inquiries by responding or allocating to sales staff ...

TTEC Digital

Product Manager-- Workspace

Toronto, ON · Remote

Ship the right products into thousands of live enterprise deployments and you don't just move a ... Shipped complex, high-density operator or agent-facing tooling - contact center, trading, ops ...

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All JobsLive Chat Operator JobsLive Chat Operator Jobs in Ontario

Live Chat Operator information

What is a live chat operator?

Live chat operators are customer service professionals who assist customers in real-time through online chat platforms. They handle inquiries, resolve complaints, provide product or service information, and guide users through processes on a website. Their main goal is to ensure customer satisfaction by delivering prompt, helpful, and friendly support. Live chat operators often work for e-commerce sites, tech companies, and service providers, helping to boost sales and improve the customer experience.

What does a live chat operator do?

As a live chat operator, your job is to assist other people using an online chat system. In this role, you may manage the communication process to understand what people are contacting you about, help isolate and resolve problems, and respond to any inquiry about products or services. Live chat operators often work in a customer service role, but this can vary by company. Depending on the industry, you may also provide medical advice, counseling, research services, or various other types of help. You can do jobs that focus exclusively on live chat from a call center, an office, or from home.

What are the key skills and qualifications needed to thrive as a live chat operator, and why are they important?

To thrive as a Live Chat Operator, you need excellent written communication skills, fast and accurate typing, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools is typically required. Outstanding soft skills include patience, problem-solving, and the ability to multitask under pressure. These skills are essential for providing timely, effective support and ensuring customer satisfaction in a digital environment.

What are some typical challenges a live chat operator might face during a shift?

Live Chat Operators often handle multiple conversations simultaneously, which can be challenging when balancing speed and accuracy. They may encounter difficult or frustrated customers, requiring patience and strong conflict resolution skills. Additionally, operators must quickly navigate internal resources and collaborate with other team members or departments to resolve complex issues efficiently. Staying updated with product knowledge and company policies is also essential for providing accurate information.

What is the difference between Live Chat Operator vs Customer Service Representative?

AspectLive Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline, remote or call center settingsCall centers, retail stores, or office settings
Industry UsageOnline businesses, e-commerce, tech supportRetail, telecom, banking, and various service sectors
Common TasksResponding to live chat inquiries, troubleshootingHandling calls, emails, in-person support, resolving issues

While both roles involve assisting customers, Live Chat Operators primarily communicate via online chat platforms, focusing on quick, written responses. Customer Service Representatives may handle multiple communication channels, including calls and emails, often in more diverse environments. The roles overlap in customer support skills but differ in communication methods and work settings.

More about Live Chat Operator jobs

What are popular job titles related to Live Chat Operator jobs in Ontario?

For Live Chat Operator jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Live Chat Operator jobs in Ontario look for?

The top searched job categories for Live Chat Operator jobs in Ontario are:

Live Chat Operator jobs near you
Infographic showing various Live Chat Operator job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 64% Full Time, 33% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Customer Care Associate (Bilingual French/English)

Harry Rosen, Inc.

Toronto, ON

$22/hr

Full-time

Re-posted 23 hours ago

Job description

Your Style, Your Career


Harry Rosen is a proudly Canadian born and raised retailer of fine quality menswear with store locations across the nation. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada's Best Managed Companies.We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service.


Customer Care Associate (Bilingual French/English - REMOTE)

Reporting to: Customer Care Leader

Part-Time Permanent

Harry Rosen Inc.

Central Office 77 Bloor St. West

Remote work environment

Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada's Best Managed Companies.

If you have a strong interest in retail, customer service, and fashion - this is an ideal role for you.

Responsibilities:

Responding to incoming customer inquiries via telephone, e-mail, and live chat

Following-up with clients on E-commerce, Loyalty program, and other miscellaneous inquiries

Participating in fraud prevention

Sourcing products for order fulfillment and overseeing order delivery

Processing returns, refunds, and other adjustments

Liaising with Logistics teams to ensure timely order processing

Working with internal and external partners to ensure client needs are met

Fielding gift card inquiries and processing and shipping of gift cards

Maintaining accurate records of your work

Fulfilling other requests/special projects

Schedule will be based on business needs, with a minimum of 14 hours and up to 24 hours per week.

  • Must be available to work on weekends, at least one weekday and holidays
  • Operating hours are:Sat -Sun 9:30am - 5:30pm & Monday - Friday 8:30am - 5:30pm

The successful candidate will have the following background/experience:

  • 1-2 years of experience in a strong client service role preferably in a high-end retail environment
  • Excellent phone etiquette, communication, and relationship-buildingskills
  • Excellent organization and time-management abilities
  • 1-2 years of office administration experience is an asset
  • Strong attention to detail
  • Strong initiative and can-do attitude
  • Ability to work effectively under pressure and act as a self-starter
  • Bilingual (French) - verbal & writtenrequired

What are the perks of the job?

Competitive pay program

Best in industry discounts and special purchase opportunities

A modern, digitally advanced workplace

A leader committed to supporting the achievement of your personal career goals

A culture that is rich and diverse fostered through an internal Inclusivity Council

An employer that values internal growth and promotion and is committed to succession planning for your future

**Compensation for this role will be based on skills and experience, with a starting point of $22/hr.

We thank you for your interest in this opportunity.


Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at careers@harryrosen.com with details.

Apply