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Weekend Chat Support Jobs in New York (NOW HIRING)

Zelis

Client Support Specialist

Morristown, NJ · On-site

$19 - $24/hr

Chat Support Specialist The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

Fabric

Customer Support Specialist

New York, NY · On-site +1

$60K - $78K/yr

Customer Support Specialist Financial Services and Mobile App Chat Support Customer Support plays a central role in how families experience Fabric by Gerber Life. As we continue building financial ...

TEKsystems

Service Desk Analyst

Manhattan, NY

$29/hr

... Weekend shifts required from December- April (Tax Peak) . Flexibility required during Tax Season peaks This group will provide 7 days of support each week (5am-9pm PT) Phone, chat and Slack EOE AA M ...

Zelis

Client Support Specialist

Morristown, NJ · On-site

$18.50 - $25/hr

Position Overview The Chat Support Specialist serves as a primary point of contact for clients, delivering exceptional support through chat and email channels. This role is responsible for ...

BettingJobs

Customer Support Agent

Jersey City, NJ · On-site

$19.50 - $26/hr

Provide responsive, professional assistance to customers through live chat, email, and phone ... Ability to work shifts, including evenings, weekends, and holidays (24/7 operation). * Basic ...

Aescape

Support Specialist (New York)

Manhattan, NY · On-site

Be a trusted point of contact for customer questions via ticketing system, phone calls, and chat ... Ability to work in late night / overnight shifts, including weekends. What's In It For You * Join a ...

Team 653 INT

Customer Support Specialist

Manhattan, NY

$19.75 - $26.50/hr

The Customer Support Specialist is responsible for assisting customers with questions, account ... The successful candidate will communicate with customers through phone, email, and online chat ...

Synthesia

Customer Support Associate

Manhattan, NY · On-site

$50K/yr

The role: * Respond to customer inquiries via email, chat, or social media in a timely and ... Flexibility to work different shifts, bank holidays and weekends as and when required Success will ...

Remotetravelcareers

Travel Customer Support

New York, NY · Remote

$18.50 - $23.75/hr

Provide clear and friendly support through phone, email, or chat. * Answer basic travel questions and guide customers to the right options. * Update reservations and confirm details for accuracy.

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All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in New York

Weekend Chat Support information

See New York salary details

$15

$28

$48

How much do weekend chat support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for weekend chat support in New York is $28.50, according to ZipRecruiter salary data. Most workers in this role earn between $21.06 and $31.01 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in New York?

The most popular types of Chat Support jobs in New York are:

What are popular job titles related to Weekend Chat Support jobs in New York?

For Weekend Chat Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Weekend Chat Support jobs in New York look for?

The top searched job categories for Weekend Chat Support jobs in New York are:

What cities in New York are hiring for Weekend Chat Support jobs?

Cities in New York with the most Weekend Chat Support job openings:

Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in New York as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $59,274 per year, or $28.5 per hour.

Live Chat Support Specialist

Manhattan, NY • On-site, Remote

Center For Health Innovation
Executive Offices and Legislative Bodies • 11 - 50 employees
Learn more about Center For Health Innovationexternal

$20 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

About the role
In your role as a Customer Support Specialist, you are committed to delivering exceptional customer experiences and ensuring our clients maximize the value of our software. As we continue to grow, you are dedicated to being the first point of contact, and the friendly voice answering questions about our products and services, and providing world-class customer support, troubleshooting, and technical support.
This is a remote role, based in Pacific Time.
Responsibilities
  • Develop a comprehensive understanding of our legal tech solutions, staying up to date with new features and updates, and sharing this knowledge with clients to optimize their experience.
  • Gain knowledge about our clients, who are primarily law firms and legal professionals, and obtain a deep understanding of their unique needs.
  • Understand and learn how to use our client success tools, including Salesforce, Dialpad, and our own services to track and update client orders.
  • Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
  • Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
  • Track cases through to resolution. Escalate cases to other departments or technical leads as required.
  • Maintain accurate and detailed records of client interactions and support requests.
  • Act as the voice of the customer by collecting feedback, suggestions, and pain points to help improve our products and services continually.
  • Participate in regular performance and development meetings with your direct manager. Track and be responsive to your KPI's, which will include average handling time, contacts per day, and customer satisfaction scores.
  • Assist with any, and all task to ensure customer satisfaction.
  • Contribute to the success of the team and the company.
  • Able to work collaboratively and cross-functionally with different departments.

Requirements
Knowledge and Skills:
  • You're passionate about technology and for helping others to understand and use it.
  • Excellent communication skills
  • Strong interpersonal communication skills
  • Computer savvy-we sell software, so you need to be someone who can quickly learn how to use new technology and new websites and explain how they work to others. You should be comfortable using
  • Microsoft Office products, like Word and PowerPoint
  • Knowledge of legal services industry, preferred

Education and Experience:
  • 1+ years of customer support (Phone, E-Mail and Chat) experience, which may include internships (previous experience in providing customer service & technical support for a software company is preferred)
  • Prior experience using a CRM, such as Salesforce or Zendesk, is preferred
  • Certifications, not applicable

Compensation
The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.
$20.00 - $27.00 per hour
Benefits
  • 401(k) Match
  • Medical, Dental, & Vision Insurance
  • Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
  • 20 Days of Paid Time Off (PTO)
  • 11 Paid Holidays
  • "Be Me Time" off for mental health, re-charging, volunteering
  • Matching Gift Program

Apply