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Chatbot Support Jobs in Virginia (NOW HIRING)

RIVA Solutions Inc.

Information Resources Lead

Reston, VA · On-site

$95K/yr

Experience supporting AI search, chatbot content, knowledge bases, research study databases, or taxonomy governance initiatives. * MPH, DrPH, Certified in Public Health (CPH), or healthcare/public ...

Hexaware Technologies, Inc

AI Engineer

Reston, VA · On-site

Position Summary We are seeking an AI Engineer to support model transformation initiatives focused ... chatbot integration, and prompt-based analytics. Collaborate with model developers, technology ...

United IT Solutions

AI Engineer

Reston, VA · On-site

We are seeking an AI Engineer to support model transformation initiatives focused on modernizing ... chatbot integration, and prompt-based analytics. * Collaborate with model developers, technology ...

Hexaware Technologies, Inc

AI Engineer

Reston, VA · On-site

Fulltime Min Experience: 7+ yrs Position Summary We are seeking an AI Engineer to support model ... chatbot integration, and prompt-based analytics. Collaborate with model developers, technology ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site

$85K/yr

Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates. * Support content inventories, broken ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates. * Support content inventories, broken ...

RIVA Solutions Inc.

Lead Web Developer

Reston, VA · On-site

$125K/yr

Experience with search technologies, AI/chatbot integration, Google Analytics/DAP, Tableau embedding, or data visualization integration. * Security+ or comparable certification; experience supporting ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates. * Support content inventories, broken ...

RIVA Solutions Inc.

Lead Web Developer

Reston, VA · On-site +1

$125K/yr

Experience with search technologies, AI/chatbot integration, Google Analytics/DAP, Tableau embedding, or data visualization integration. * Security+ or comparable certification; experience supporting ...

RIVA Solutions Inc.

Lead Web Developer

Reston, VA · On-site +1

Experience with search technologies, AI/chatbot integration, Google Analytics/DAP, Tableau embedding, or data visualization integration. * Security+ or comparable certification; experience supporting ...

RIVA Solutions Inc.

Lead Web Developer

Reston, VA · On-site +1

$125K/yr

Experience with search technologies, AI/chatbot integration, Google Analytics/DAP, Tableau embedding, or data visualization integration. * Security+ or comparable certification; experience supporting ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates. * Support content inventories, broken ...

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All JobsChatbot Support JobsChatbot Support Jobs in Virginia

Chatbot Support information

See Virginia salary details

$16

$39

$67

How much do chatbot support jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for chatbot support in Virginia is $39.53, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.25 per hour, depending on experience, location, and employer.

What are the typical responsibilities of a Chatbot Support professional on a daily basis?

As a Chatbot Support professional, you will spend your day monitoring chatbot conversations, troubleshooting user issues, and escalating complex queries to human agents when necessary. You'll also analyze conversation logs to identify recurring problems, update knowledge base articles, and suggest improvements for better user experience. Collaborating closely with technical teams and customer service departments is common to ensure seamless chatbot performance. This role offers a dynamic work environment where your contributions can have a direct impact on customer satisfaction and the continuous improvement of automated support systems.

What are the key skills and qualifications needed to thrive in the Chatbot Support position, and why are they important?

To thrive as a Chatbot Support professional, you need strong written communication skills, problem-solving abilities, and familiarity with customer service protocols. Experience with chatbot management platforms, CRM systems, and basic knowledge of troubleshooting chat solutions is often required. Patience, adaptability, and a customer-focused mindset help individuals excel in this role. These skills are crucial for ensuring efficient and effective support to users interacting with automated systems while maintaining high customer satisfaction.

What is a Chatbot Support job?

A Chatbot Support job involves managing and optimizing chatbot interactions to assist users efficiently. Responsibilities typically include troubleshooting chatbot issues, refining responses, and improving user experience. This role may also involve analyzing chatbot performance data and collaborating with developers to enhance functionality. Strong communication skills and familiarity with AI or NLP technologies can be beneficial.

What are popular job titles related to Chatbot Support jobs in Virginia? For Chatbot Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Chatbot Support jobs in Virginia look for? The top searched job categories for Chatbot Support jobs in Virginia are:
Chatbot Support jobs near you
Infographic showing various Chatbot Support job openings in Virginia as of July 2026, with employment types broken down into 9% Locum Tenens, 74% As Needed, 1% Full Time, 15% Nights, and 1% Summer. Highlights an 80% Physical, 5% Hybrid, and 15% Remote job distribution, with an average salary of $82,219 per year, or $39.5 per hour.
Information Resources Lead

Information Resources Lead

RIVA Solutions Inc.

Reston, VA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

Position: Information Resources Lead 
Location: Hybrid or Remote 
Terms: Full Time 
Clearance: U.S. Citizenship Preferred; Ability to Obtain Public Trust 
Travel: 0–10% 
 
RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. 
That’s RIVA. 
We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions—we support efforts that strengthen communities and serve the public good. 
RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one—all while supporting missions that matter. 
 
Position Overview 
RIVA Solutions is seeking an Information Resources Lead to manage Federal information resources (IR) support services and digital knowledge management activities. The ideal candidate will lead virtual library operations, support research and literature search requests, manage taxonomy and metadata governance, coordinate user training, and collaborate with web services teams to improve searchability, accessibility, and organization of Federal client research and digital content. 
 
Core Responsibilities 
  • Lead day-to-day IR support services, including virtual library administration, reference and research requests, article fulfillment, literature searches, and research support inquiries. 
  • Monitor the Federal client virtual library, evaluate content currency and functionality, coordinate updates with intranet and web staff, and maintain subscription and database access information. 
  • Track IR service usage, request types, turnaround times, research study summaries, and workload metrics; provide status reports to the TOO and program leadership. 
  • Manage subscription budgets, license records, purchases, renewals, registrations, acquisitions, vendor agreements, and IAA-related documentation. 
  • Provide knowledge management and bibliographic reference management support using tools such as PubMed, NIH Library resources, DOCLINE, ILLIAD, EndNote, and related databases. 
  • Coordinate and deliver 12–24 annual training sessions through webinars, phone, in-person, and group formats on virtual library resources and research tools. 
  • Lead taxonomy governance and standardization across Federal client websites, including metadata tagging, controlled vocabulary updates, SEO/search improvements, and taxonomy testing. 
  • Collaborate with web content and UX teams to assign keywords and taxonomy tags that improve content searchability and discoverability. 
  • Conduct quality control and testing on taxonomy tagging, AI search, chatbot content, and search-related improvements in coordination with web services and QA teams. 
  • Locate federally funded research studies, prepare concise summaries, and coordinate with web services teams to publish content in accessible, searchable Drupal/WCMS formats. 
 
Minimum Qualifications 
  • MLS/MLIS or equivalent education and experience in library science, information science, public health informatics, knowledge management, or research services. 
  • Experience providing reference, research, literature search, information retrieval, and article or document fulfillment services. 
  • Experience managing virtual library resources, subscriptions, licenses, vendor records, budget tracking, or electronic resource administration. 
  • Experience with taxonomy, metadata, controlled vocabularies, tagging, content organization, SEO/search improvement, or information architecture. 
  • Ability to provide user training and clearly communicate research strategies to staff with varying technical backgrounds. 
  • Strong writing, editing, reporting, organization, customer service, and stakeholder coordination skills.
 
Preferred Qualifications 
  • Experience supporting public health, healthcare quality, evidence-based practice, government research, or scientific dissemination programs. 
  • Experience with Drupal/WCMS, Jira, Confluence, Google Analytics, Optimal Workshop, Cision/Meltwater, PubMed, DOCLINE, NIH ILLIAD, OCLC, EndNote, or comparable tools. 
  • Experience supporting AI search, chatbot content, knowledge bases, research study databases, or taxonomy governance initiatives. 
  • MPH, DrPH, Certified in Public Health (CPH), or healthcare/public health domain experience preferred. 
 
Salary 
$95K 
 
RIVA Benefits 
  • Paid Time Off / Sick Leave 
  • Health, Dental, and Vision Coverage 
  • Life Insurance 
  • 401(k) Retirement Plan with Company Match 
  • HSA/FSA Spending Accounts 
  • Long- and Short-Term Disability 
  • Pet Insurance 
  • Wellness Program Initiatives 
  • RIVA Flex (Flexible Hours and Hybrid Support, where applicable) 
  • Additional Workplace Benefits 
 
Equal Opportunity Statement 
RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected class. 
If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.Â