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Chatbot Support Jobs in Virginia (NOW HIRING)

Hexaware Technologies, Inc

AI Engineer

Reston, VA · On-site

Position Summary We are seeking an AI Engineer to support model transformation initiatives focused ... chatbot integration, and prompt-based analytics. Collaborate with model developers, technology ...

Hexaware Technologies, Inc

AI Engineer

Reston, VA · On-site

Fulltime Min Experience: 7+ yrs Position Summary We are seeking an AI Engineer to support model ... chatbot integration, and prompt-based analytics. Collaborate with model developers, technology ...

Guidehouse

Cybersecurity Specialist

Mclean, VA · On-site

Support implementation, monitoring, and documentation of federal cybersecurity, privacy, and compliance requirements for Grants.gov applications, platform services, chatbot capabilities, integrations ...

Freddie Mac

Data Analytics Professional

Mclean, VA · On-site

$85K - $127K/yr

This role will support the Multifamily line of business in building reporting solutions that are ... Nice to have experience designing or contributing to semantic layers and exposure to AI chatbot ...

RIVA Solutions Inc.

Technical Lead

Reston, VA · On-site

$108 - $132/hr

... chatbot/AI search features, or knowledge base improvements. * PMP, CSM, PMI‑ACP, SAFe, CBAP, Security+, Drupal, accessibility, or related certification preferred. * Experience supporting ATO, FISMA ...

RIVA Solutions Inc.

Lead Web Developer

Reston, VA · On-site +1

$125K/yr

Experience with search technologies, AI/chatbot integration, Google Analytics/DAP, Tableau embedding, or data visualization integration. * Security+ or comparable certification; experience supporting ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates. * Support content inventories, broken ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site +1

$85K/yr

Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates. * Support content inventories, broken ...

RIVA Solutions Inc.

Web Administrator

Reston, VA · On-site

$85K/yr

Manage FAQ updates, public inquiry trends, and feedback inputs that support content improvements, chatbot content, search tuning, and knowledge base updates. * Support content inventories, broken ...

RIVA Solutions Inc.

Lead Web Developer

Reston, VA · On-site +1

Experience with search technologies, AI/chatbot integration, Google Analytics/DAP, Tableau embedding, or data visualization integration. * Security+ or comparable certification; experience supporting ...

RIVA Solutions Inc.

Lead Web Developer

Reston, VA · On-site

$125K/yr

Experience with search technologies, AI/chatbot integration, Google Analytics/DAP, Tableau embedding, or data visualization integration. * Security+ or comparable certification; experience supporting ...

RIVA Solutions Inc.

Lead Web Developer

Reston, VA · On-site +1

$125K/yr

Experience with search technologies, AI/chatbot integration, Google Analytics/DAP, Tableau embedding, or data visualization integration. * Security+ or comparable certification; experience supporting ...

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All JobsChatbot Support JobsChatbot Support Jobs in Virginia

Chatbot Support information

See Virginia salary details

$16

$39

$67

How much do chatbot support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for chatbot support in Virginia is $39.53, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $46.25 per hour, depending on experience, location, and employer.

What does a chatbot support do?

As a Chatbot Support professional, you will spend your day monitoring chatbot conversations, troubleshooting user issues, and escalating complex queries to human agents when necessary. You'll also analyze conversation logs to identify recurring problems, update knowledge base articles, and suggest improvements for better user experience. Collaborating closely with technical teams and customer service departments is common to ensure seamless chatbot performance. This role offers a dynamic work environment where your contributions can have a direct impact on customer satisfaction and the continuous improvement of automated support systems.

What are the key skills and qualifications needed to thrive in chatbot support?

To thrive as a Chatbot Support professional, you need strong written communication skills, problem-solving abilities, and familiarity with customer service protocols. Experience with chatbot management platforms, CRM systems, and basic knowledge of troubleshooting chat solutions is often required. Patience, adaptability, and a customer-focused mindset help individuals excel in this role. These skills are crucial for ensuring efficient and effective support to users interacting with automated systems while maintaining high customer satisfaction.

What is a chatbot support?

A Chatbot Support job involves managing and optimizing chatbot interactions to assist users efficiently. Responsibilities typically include troubleshooting chatbot issues, refining responses, and improving user experience. This role may also involve analyzing chatbot performance data and collaborating with developers to enhance functionality. Strong communication skills and familiarity with AI or NLP technologies can be beneficial.

What are popular job titles related to Chatbot Support jobs in Virginia? For Chatbot Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Chatbot Support jobs in Virginia look for? The top searched job categories for Chatbot Support jobs in Virginia are:
Chatbot Support jobs near you
Infographic showing various Chatbot Support job openings in Virginia as of August 2026, with employment types broken down into 66% Full Time, 11% Part Time, 5% Temporary, and 18% Contract. Highlights an 72% In-person, 14% Hybrid, and 14% Remote job distribution, with an average salary of $82,219 per year, or $39.5 per hour.

Web Content / UX Lead Strategist

RIVA Solutions Inc.

Reston, VA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Position: Web Content / UX Lead Strategist 
Location: Hybrid or Remote 
Terms: Full Time 
Clearance: U.S. Citizenship Preferred; Ability to Obtain Public Trust 
Travel: 0–10% 
 
RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. 
That’s RIVA. 
We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for Federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions—we support efforts that strengthen communities and serve the public good. 
 
RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability (R.I.V.A.). They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one—all while supporting missions that matter. 
 
Position Overview 
RIVA Solutions is seeking a Web Content / UX Lead Strategist to provide strategic direction for Federal client digital experiences and content modernization initiatives. The ideal candidate will lead UX strategy, content organization, navigation, metadata, SEO, analytics-driven improvements, and usability testing efforts while collaborating closely with program offices, developers, content managers, accessibility testers, and Government stakeholders. This role is responsible for improving digital experiences across websites, microsites, landing pages, search experiences, data visualizations, and related web products. 
 
Core Responsibilities 
  • Lead UX strategy, content strategy, information architecture, navigation, taxonomy, metadata, and SEO recommendations for Federal client websites. 
  • Facilitate stakeholder meetings to gather business, content, design, accessibility, and user experience requirements for web initiatives. 
  • Develop wireframes, clickable prototypes, sitemaps, content models, navigation recommendations, content inventories, migration strategies, and design concepts. 
  • Guide content migration, consolidation, archiving, and reorganization activities to improve findability and reduce content duplication. 
  • Use analytics, DAP/Google Analytics, Voice of Customer feedback, search logs, public inquiry trends, and usability findings to recommend digital experience improvements. 
  • Lead or support usability studies, card sorts, heuristic reviews, stakeholder interviews, and usability analysis activities. 
  • Coordinate with developers to ensure UX designs are implemented accurately, responsively, accessibly, and consistently across platforms and devices. 
  • Partner with IR staff and content analysts to maintain taxonomy governance, content tagging standards, and search improvement processes. 
  • Support chatbot, AI search, related content, automated suggestions, and similar digital capabilities by identifying user questions, content gaps, and metadata improvements. 
  • Provide strategic guidance on content placement, microsite creation, visual design, plain language, content standards, and digital product roadmaps. 
  • Minimum Qualifications 
  • Demonstrated experience leading UX, content strategy, web design, information architecture, taxonomy, or digital communications efforts for public-facing websites. 
  • Experience creating wireframes, prototypes, sitemaps, content inventories, navigation models, requirements documents, and user-focused design artifacts. 
  • Strong understanding of plain language, metadata, SEO, analytics, content governance, and web content lifecycle management. 
  • Experience working with Drupal or comparable WCMS platforms and cross-functional teams of developers, content managers, testers, and stakeholders. 
  • Working knowledge of Section 508/WCAG, USWDS, responsive design, mobile-first design, and Federal web requirements. 
  • Ability to translate complex public health, research, or policy content into clear, user-centered digital experiences. 
 
Preferred Qualifications 
  • Experience with Google Analytics, Tag Manager, DAP, ForeSee, Voice of Customer tools, Tableau, search analytics, or chatbot governance. 
  • Experience with Axure, Figma, Adobe XD, Sketch, Visio, Miro, or comparable UX/design tools. 
  • Experience supporting Federal, Federal client, healthcare quality, public health, scientific dissemination, or research-focused web properties. 
  • Google Analytics certification, Certified ScrumMaster (CSM), UX certification, IA/taxonomy training, or comparable credential. 
 
Salary 
$120K 
 
RIVA Benefits 
  • Paid Time Off / Sick Leave 
  • Health, Dental, and Vision Coverage 
  • Life Insurance 
  • 401(k) Retirement Plan with Company Match 
  • HSA/FSA Spending Accounts 
  • Long- and Short-Term Disability 
  • Pet Insurance 
  • Wellness Program Initiatives 
  • RIVA Flex (Flexible Hours and Hybrid Support, where applicable) 
  • Additional Workplace Benefits 
 
Equal Opportunity Statement 
RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected class. 
 
If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.