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Live Chat Agent Jobs in Virginia (NOW HIRING)

Burjline Builders

CHAT SUPPORT AGENT

Virginia Beach, VA · On-site

$25 - $35/hr

Job Overview Debiopharm is seeking a dedicated and articulate Chat Support Agent to join our ... Responsibilities • Engage with customers in a professional and friendly manner through live chat ...

New

The Redux Group

Real Estate Sales Agent

Ashburn, VA · On-site

$83K - $112K/yr

Description We're looking for a motivated, dynamic real estate sales buyer's agent to bring in qualified leads and help close deals. You'll be responsible for adding prospective customers to the ...

The Redux Group

Real Estate Sales Agent

Ashburn, VA · On-site

$135K/yr

These are live, motivated buyers--pre-screened and actively searching--delivered directly to you ... now -- let's chat about your next chapter with Zillow Preferred and The Redux Group! #ZR ...

The Redux Group

Real Estate Sales Agent

Ashburn, VA · On-site

$135K/yr

These are live, motivated buyers--pre-screened and actively searching--delivered directly to you ... now -- let's chat about your next chapter with Zillow Preferred and The Redux Group! #ZR ...

The Redux Group

Real Estate Sales Agent

Ashburn, VA · On-site

$135K/yr

These are live, motivated buyers--pre-screened and actively searching--delivered directly to you ... now -- let's chat about your next chapter with Zillow Preferred and The Redux Group! #ZR ...

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All JobsLive Chat Agent JobsLive Chat Agent Jobs in Virginia

Live Chat Agent information

See Virginia salary details

$8

$14

$21

How much do live chat agent jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for live chat agent in Virginia is $14.10, according to ZipRecruiter salary data. Most workers in this role earn between $11.22 and $17.07 per hour, depending on experience, location, and employer.

What is a live chat agent?

Live Chat Agents are customer service professionals who interact with customers in real-time through online chat platforms. Their main role is to assist customers by answering questions, resolving issues, and providing information about products or services. Live Chat Agents help businesses offer fast and convenient support, improving customer satisfaction and efficiency. They often work for e-commerce sites, tech companies, and service providers, handling multiple conversations simultaneously.

What are the key skills and qualifications needed to thrive as a live chat agent, and why are they important?

To thrive as a Live Chat Agent, you need excellent written communication skills, fast and accurate typing abilities, and a basic understanding of customer service principles, often supported by a high school diploma. Familiarity with live chat software, CRM systems, and ticketing tools is typically required. Strong problem-solving, patience, and multitasking skills help agents deliver positive customer experiences and resolve issues efficiently. These competencies are essential for providing timely, effective, and high-quality support in a digital customer service environment.

How much do live chat agents get paid?

Live chat agents typically earn an hourly wage ranging from $10 to $20, with salaries varying based on experience, location, and the company. Some positions may also offer performance-based bonuses or flexible schedules.

How to become a live chat agent?

To become a live chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with customer service software or chat platforms. Some employers may prefer prior experience in customer support or sales, and having good typing speed and problem-solving abilities is beneficial. Training is often provided by the employer to familiarize new agents with company-specific tools and procedures.

How do live chat agents typically handle high volumes of simultaneous customer inquiries?

Live Chat Agents often manage multiple chat conversations at once, which requires strong multitasking skills and the ability to prioritize urgent issues without sacrificing response quality. Many companies provide specialized chat platforms that help agents organize conversations, use canned responses, and quickly access knowledge bases. Agents are also trained to escalate complex issues to supervisors or other departments as needed, ensuring efficient and accurate resolutions. Regular team check-ins and support from team leads help agents adapt to busy periods and maintain customer satisfaction.
What are the most commonly searched types of Live Chat Agent jobs in Virginia? The most popular types of Live Chat Agent jobs in Virginia are:
What are popular job titles related to Live Chat Agent jobs in Virginia? For Live Chat Agent jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Live Chat Agent jobs in Virginia look for? The top searched job categories for Live Chat Agent jobs in Virginia are:
What cities in Virginia are hiring for Live Chat Agent jobs? Cities in Virginia with the most Live Chat Agent job openings:
Live Chat Agent jobs near you
Infographic showing various Live Chat Agent job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 29% Part Time, and 4% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $29,323 per year, or $14.1 per hour.

CHAT SUPPORT AGENT

Burjline Builders

Virginia Beach, VA • On-site

$25 - $35/hr

Other

Medical, Dental, Vision, PTO

Posted 3 days ago

New

Job description

Job Overview
Debiopharm is seeking a dedicated and articulate Chat Support Agent to join our growing team. This is a full-time position based in Virginia Beach, Virginia, United States. We are a forward-thinking organisation committed to delivering exceptional customer experiences. The ideal candidate will be a tech-savvy professional with a passion for helping others. In this role, you will be the first point of contact for our customers, providing timely and effective solutions via our live chat platform. The offered compensation for this role is between $25 and $35 USD per hour.
Responsibilities
• Engage with customers in a professional and friendly manner through live chat to answer questions and resolve issues.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Identify and assess customers' needs to achieve satisfaction.
• Troubleshoot product and service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution.
• Keep records of customer interactions and process customer accounts.
• Follow communication procedures, guidelines, and policies consistently.
• Collaborate with other team members and departments to optimise the customer experience.
• Provide feedback on the efficiency of the customer service process.
Qualifications
• Proven experience in a customer support role, preferably as a chat support agent.
• Exceptional written communication and interpersonal skills in English.
• Strong typing skills with a high degree of accuracy.
• Familiarity with CRM systems and practices is advantageous.
• Excellent problem-solving skills and the ability to think on your feet.
• A patient and empathetic attitude towards customers.
• Ability to multitask, prioritise, and manage time effectively.
• A minimum of a high school diploma or equivalent is required.
Benefits
• A competitive hourly wage and regular performance reviews.
• Comprehensive benefits package including health, dental, and vision plans.
• Generous paid time off and holiday allowance.
• Opportunities for continuous learning and professional growth.
• A positive, supportive, and collaborative company culture.
Locations Virginia Beach

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