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Full Time Walmart Call Center Jobs in Virginia (NOW HIRING)

esr

Call Center Team Leader

Richmond, VA

We are searching for a full-time Call Center Team Lead to join our busy practice. Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support ...

esr

Call Center Team Leader

Richmond, VA · On-site

We are searching for a full-time Call Center Team Lead to join our busy practice. Job Purpose The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support ...

notifyMD

Call Center Specialist

Chesapeake, VA · On-site

$17.50/hr

Overnight Call Center SpecialistsCall Center Specialists at notifyMD provide friendly, professional ... for Full-Time Employees include:Employee Stock OwnershipFull Medical, Dental, and Vision ...

notifyMD

Call Center Representative

Chesapeake, VA · On-site

$17.50/hr

Full-Time Call Center RepresentativeLocation: Chesapeake, VA (In-Office) l Pay: $17.50/hrSchedule: 40 hrs/week, 10-hr shifts l Must work one weekend day (Sat or Sun) and HolidaysAt notifyMD, we pride ...

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All JobsWalmart Call Center JobsFull Time Walmart Call Center JobsFull Time Walmart Call Center Jobs in Virginia

Full Time Walmart Call Center information

What is a full time Walmart call center?

A Full Time Walmart Call Center job involves providing customer service and support over the phone or through online channels for Walmart customers. Employees assist with inquiries about orders, store locations, product availability, returns, and other Walmart services. Working full time generally means a standard 40-hour work week, and the role may require working evenings, weekends, or holidays. Strong communication skills and problem-solving abilities are important in this position.

What are the key skills and qualifications needed to thrive as a full time Walmart call center representative?

To thrive as a Full Time Walmart Call Center Representative, you need strong customer service skills, problem-solving abilities, a high school diploma or equivalent, and familiarity with call center operations. Proficiency with customer relationship management (CRM) software, phone systems, and basic computer applications is typically required. Excellent communication, patience, and the ability to remain calm under pressure are crucial soft skills for this role. These competencies ensure efficient support, customer satisfaction, and effective handling of a high volume of inquiries in a fast-paced environment.

What are the typical challenges faced by associates in a full-time Walmart call center role?

Associates in a full-time Walmart call center often manage high call volumes and encounter a wide range of customer inquiries, from order issues to product information and returns. One common challenge is maintaining a positive and patient demeanor, especially when handling upset or frustrated customers. Team members are expected to multitask efficiently, using various software systems while ensuring each customer receives accurate and timely assistance. Effective communication and adaptability are essential, and support is usually available from supervisors or experienced colleagues to help navigate complex situations.

What is the difference between Full Time Walmart Call Center vs Full Time Amazon Customer Service Representative?

AspectFull Time Walmart Call CenterFull Time Amazon Customer Service Representative
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentCall center setting within Walmart facilities or remoteCall center setting, often remote or warehouse-based
Employer & Industry UsageWalmart retail and customer service industryAmazon e-commerce and logistics industry
Common Search & ComparisonYesYes

Both roles involve handling customer inquiries via phone or chat, requiring similar credentials and work environments. The main difference lies in the employer and industry focus: Walmart's call center supports retail customers, while Amazon's customer service representatives assist e-commerce clients. Both positions are popular choices for those seeking full-time customer service roles in large corporations.

How many hours is a full-time Walmart call center job?

A full-time Walmart call center job typically requires working around 40 hours per week, often scheduled in shifts that may include evenings, weekends, or holidays. Employees usually work five days a week, with schedules determined by the employer and the specific call center's needs.

What are the most commonly searched types of Walmart Call Center jobs in Virginia?

The most popular types of Walmart Call Center jobs in Virginia are:

What are popular job titles related to Full Time Walmart Call Center jobs in Virginia?

For Full Time Walmart Call Center jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Full Time Walmart Call Center jobs in Virginia look for?

The top searched job categories for Full Time Walmart Call Center jobs in Virginia are:

What cities in Virginia are hiring for Full Time Walmart Call Center jobs?

Cities in Virginia with the most Full Time Walmart Call Center job openings:

Full Time Walmart Call Center jobs near you
Infographic showing various Full Time Walmart Call Center job openings in Virginia as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Center Team Leader

esr

Richmond, VA

Full-time

Re-posted 13 days ago

Job description

The Virginia Eye Institute (VEI) is hiring!  VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area.

We are searching for a full-time Call Center Team Lead to join our busy practice.

Job Purpose 

The Call Center Team Lead is a motivated and team-oriented leader. The Team Leader will provide support to our agents, who will in turn assist VEI patient in inbound/outbound contact regarding scheduling of ophthalmic appointments.

Duties and Responsibilities

  • Contributes to the overall performance in the call center department through specific tasks including but not limited to:
    • Assist in hiring, training and coaching employees to deliver efficient, quality responses to patients
    • Monitor workflow process against productivity goals
    • Assist in maintaining technical competence of staff by helping identify needs and assist with regular training
    • Provide patients with excellent customer service
    • Run reports as requested by Management
    • Maintains confidentiality and adherence to all HIPAA requirements
    • Work with Call Center Manager to identify day-to-day call center needs and help establish priorities to meet organizational goals
  • Work on special projects as needed
  • Primary resource handing call escalations
  • Other duties as assigned
  • Oversee Customer Service team performance to identify, analyze, and resolve process and service problems
  • Troubleshoots issues and alerts
  • Contributes to the success and development of individual employees and team
  • Assist in the training and on-boarding of new employees
  • Ensure call center representatives are fully informed of all new information related to processes, procedures and client needs
  • Provide feedback on performance

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