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How much do walmart call center jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for walmart call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Walmart Call Center?

A Walmart Call Center job involves assisting customers with inquiries about orders, products, store policies, and other services over the phone or online. Employees handle customer concerns, provide solutions, and ensure a positive shopping experience. The role requires strong communication skills, problem-solving abilities, and knowledge of Walmart’s services. Some positions may also involve technical support or assisting Walmart associates.

What is a typical day like for someone working in the Walmart Call Center?

A typical day in the Walmart Call Center involves responding to a variety of customer inquiries via phone, email, or chat, assisting with issues such as order tracking, product information, and returns. Team members usually work in a structured environment with set schedules and may rotate between handling calls and supporting colleagues with complex cases. Agents collaborate with supervisors and other departments to resolve challenging situations and ensure customer satisfaction. Regular training and team meetings help staff stay updated on new policies and improve service skills. This environment offers valuable experience for those interested in advancing to supervisory or specialized customer care roles.

What are the key skills and qualifications needed to thrive in the Walmart Call Center position, and why are they important?

To thrive in a Walmart Call Center role, you need strong customer service abilities, effective problem-solving skills, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer applications is often required. Excellent communication, patience, and resilience are valuable soft skills for managing various customer inquiries and providing positive experiences. These skills ensure you can efficiently resolve issues, contribute to team goals, and maintain Walmart's reputation for quality service.

Does Walmart Call Center let you work from home?

Walmart Call Center positions typically do not offer fully remote work; most roles require working on-site at designated locations. However, some customer service roles may have hybrid or remote options depending on the company's policies and current circumstances. Candidates should verify specific job listings for remote work availability.

How to get hired quickly at Walmart Call Center?

To get hired quickly at a Walmart Call Center, ensure you meet the minimum requirements such as good communication skills and basic computer proficiency. Submit a complete application through the Walmart careers website, prepare for the interview by understanding customer service principles, and demonstrate reliability and a positive attitude during the process.
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Walmart Call Center jobs near you
Infographic showing various Walmart Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Future Opening: Seasonal Call Center Team Member/Lead

Jackson Hewitt

Dayton, OH • On-site

$13 - $16/hr

Other

Re-posted 7 days ago

Jackson Hewitt rating

5.0

Company rating: 5.0 out of 10

Based on 121 frontline employees who took The Breakroom Quiz

152nd of 154 rated financial services

Job description

Seasonal Tax Call Center Representative/Lead

Join a dynamic call center team during tax season! We're looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client's tax software and refund programs. If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service career—this is the role for you.

Benefits: Employee discounts, flexible schedule, training & development

What You'll Do:

  • Handle inbound calls, chats, and emails per day from customers regarding tax software and refund programs.
  • Make outbound calls to clients confirming appointments for offices across the region
  • Assist consumers with refund advance programs and troubleshoot account issues.
  • Accurately document all customer interactions for trend analysis and quality assurance.
  • Maintain high service levels and call quality standards.
  • Collaborate with team members and leadership to ensure positive customer experience.

What We're Looking For:

  • 1+ years of customer service experience (call center preferred).
  • Tax preparation experience is preferred. (willing to train the right candidate)
  • Experience with chat/email support and navigating multiple systems.
  • High school diploma or GED required.
  • Experience in financial services, bookkeeping, banking, or tax support is a plus.

Compensation: $13.00 - $16.00 per hour

Working at Jackson Hewitt

Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more.

Taxes are fun (really!)

Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too.

What Jackson Hewitt employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Jackson Hewitt

Sourced by ZipRecruiter

At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients. Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.

Industry

Finance and insurance and accounting services

Company size

5,001 - 10,000 Employees

Headquarters location

Jersey City, NJ, US

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