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Professional Walmart Call Center Jobs (NOW HIRING)

Just Staffing

Call Center

Surprise, AZ

$15.50 - $19.50/hr

Call Center Representative Just Staffing AZ - Phoenix, AZ About Just Staffing AZ: Just Staffing AZ ... Key Responsibilities: - Respond to incoming calls and emails from customers in a professional and ...

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Maintain professional and courteous communication at all times. * Meet or exceed weekly vehicle acquisition targets. Qualifications * Previous sales, call center, or negotiation experience preferred.

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Maintain professional and courteous communication at all times. * Meet or exceed weekly vehicle acquisition targets. Qualifications * Previous sales, call center, or negotiation experience preferred.

SNI USA Inc

Call Center

Saint Petersburg, FL · On-site

$19/hr

You will be working in a professional, team-oriented call center environment supporting government municipality inquiries. Must have prior call center experience with good computer and customer ...

Avery Partners

Call Center

Marietta, GA · On-site

$18 - $20/hr

Call Center Marietta, Georgia, United States Or refer someone Job Openings Call Center Remote Call ... Manage a high volume of incoming patient calls with professionalism and empathy Respond to patient ...

General Call Center | Full-Time

Call Center Agent

Killeen, TX · On-site

$13.50 - $17.75/hr

Call Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the ... At MCI we are committed to fostering an environment where professionals can build meaningful ...

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Professional Walmart Call Center information

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How much do professional walmart call center jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for professional walmart call center in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What is a professional Walmart call center?

A Professional Walmart Call Center is a customer service operation where trained representatives handle inquiries, complaints, and support requests related to Walmart's products, services, and online orders. These call centers assist customers by phone, chat, or email, providing information about store locations, order status, returns, and policies. The team aims to ensure customer satisfaction by resolving issues efficiently and maintaining Walmart’s service standards. Professional Walmart Call Center agents are knowledgeable about company procedures and are equipped to help both customers and store associates.

What are the key skills and qualifications needed to thrive as a professional Walmart call center representative?

To thrive as a Professional Walmart Call Center Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is important. Patience, active listening, and a customer-centric attitude help individuals excel in this role. These skills ensure efficient resolution of customer inquiries, maintain Walmart’s service standards, and foster customer satisfaction.

What are some common challenges faced by professionals working in a Walmart call center, and how can they be managed?

Professionals in a Walmart call center often encounter high call volumes, diverse customer inquiries, and the need to resolve issues efficiently. Managing stress and staying organized are essential to handle these challenges. Building strong communication skills and becoming familiar with Walmart’s products, services, and policies can help provide accurate information and create positive customer experiences. Team support and ongoing training also play a crucial role in overcoming daily hurdles and developing professionally within the call center environment.

What is the difference between Professional Walmart Call Center vs Customer Service Representative?

AspectProfessional Walmart Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; some roles may require experience in call centersHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall center setting, primarily phone-based interactionsRetail or office environment, face-to-face or phone interactions
Employer & Industry UsageWalmart's customer support operationsVarious industries including retail, telecom, and service sectors
Common Search & ComparisonOften compared for call center roles within WalmartBroader customer service roles across industries

The Professional Walmart Call Center focuses on handling customer inquiries via phone within Walmart's support environment, requiring specific call center skills. Customer Service Representatives work across multiple industries, often in retail or service settings, with similar credential requirements but broader job scope. The main difference lies in the specialized call center setting versus general customer service roles.

What cities are hiring for Professional Walmart Call Center jobs?

Cities with the most Professional Walmart Call Center job openings:

What are the most commonly searched types of Walmart Call Center jobs?

The most popular types of Walmart Call Center jobs are:

What states have the most Professional Walmart Call Center jobs?

States with the most job openings for Professional Walmart Call Center jobs include:

Professional Walmart Call Center jobs near you

Contact Centre & Call Centre Professionals

Hire Resolve USA

Remote

Other

Posted 3 days ago

New

Job description

Call Centre Professional Opportunity

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with clear progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities
  • Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
  • Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
  • Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency, cost-to-serve, and service levels
  • Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
  • Implement QA frameworks, calibration routines, root-cause analysis, and continuous improvement initiatives
  • Oversee onboarding, training, and knowledge management to maintain consistent service standards
  • Produce and present performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
  • Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI)
  • Ensure customer handling and data practices align with internal governance and applicable privacy requirements
  • Maintain a safe working environment aligned with WHS expectations, policies, and site procedures

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