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Walmart Call Center Jobs in Michigan (NOW HIRING)

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How much do walmart call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for walmart call center in Michigan is $15.61, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $16.78 per hour, depending on experience, location, and employer.

What is a Walmart Call Center?

A Walmart Call Center job involves assisting customers with inquiries about orders, products, store policies, and other services over the phone or online. Employees handle customer concerns, provide solutions, and ensure a positive shopping experience. The role requires strong communication skills, problem-solving abilities, and knowledge of Walmart’s services. Some positions may also involve technical support or assisting Walmart associates.

What is a typical day like for someone working in the Walmart Call Center?

A typical day in the Walmart Call Center involves responding to a variety of customer inquiries via phone, email, or chat, assisting with issues such as order tracking, product information, and returns. Team members usually work in a structured environment with set schedules and may rotate between handling calls and supporting colleagues with complex cases. Agents collaborate with supervisors and other departments to resolve challenging situations and ensure customer satisfaction. Regular training and team meetings help staff stay updated on new policies and improve service skills. This environment offers valuable experience for those interested in advancing to supervisory or specialized customer care roles.

What are the key skills and qualifications needed to thrive in the Walmart Call Center position, and why are they important?

To thrive in a Walmart Call Center role, you need strong customer service abilities, effective problem-solving skills, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer applications is often required. Excellent communication, patience, and resilience are valuable soft skills for managing various customer inquiries and providing positive experiences. These skills ensure you can efficiently resolve issues, contribute to team goals, and maintain Walmart's reputation for quality service.

Does Walmart Call Center let you work from home?

Walmart Call Center positions typically do not offer fully remote work; most roles require working on-site at designated locations. However, some customer service roles may have hybrid or remote options depending on the company's policies and current circumstances. Candidates should verify specific job listings for remote work availability.

How to get hired quickly at Walmart Call Center?

To get hired quickly at a Walmart Call Center, ensure you meet the minimum requirements such as good communication skills and basic computer proficiency. Submit a complete application through the Walmart careers website, prepare for the interview by understanding customer service principles, and demonstrate reliability and a positive attitude during the process.

What are the most commonly searched types of Walmart Call Center jobs in Michigan?

The most popular types of Walmart Call Center jobs in Michigan are:

What are popular job titles related to Walmart Call Center jobs in Michigan?

For Walmart Call Center jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Walmart Call Center jobs in Michigan look for?

The top searched job categories for Walmart Call Center jobs in Michigan are:

What cities in Michigan are hiring for Walmart Call Center jobs?

Cities in Michigan with the most Walmart Call Center job openings:

Walmart Call Center jobs near you
Infographic showing various Walmart Call Center job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $32,473 per year, or $15.6 per hour.

Customer Service Manager (eCommerce)

BW Retail Solutions

Chesterfield, MI

$65K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Customer Service Manager
BW Retail Solutions – Chesterfield, MI
What You'll Be Doing
  • Manage a team of 10 - 20 Call Center/Product Support employees, consisting of leading the day to-day operations, hiring, training, and coaching the team.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated customer complaints or disputes with empathy and a sense of urgency.
  • Track and evaluate employee communications with customers by monitoring, reviewing, and scoring calls, chats, emails, and tasks.
  • Conduct regular one-to-one meetings with Team Leads and Call Center/Product Support employees to provide coaching, continued development, quality assurance and key performance indicator (KPI) scores.
  • Monitor Customer Service analytics and metrics to maintain service level agreements (SLAs) across all marketplaces.
  • Identify and analyze customer service trends and ask employees for their input to assist with planning and implementing department process improvements.
  • Create forecasting requirements to meet customer service financial objectives.
  • Maintain knowledge of key workflow changes, company and department guidelines, policies, and procedures.
  • Identify patterns and trends in contact volume to help drive operational decisions on a quarterly basis, including setting up and supporting customer service hours of operations and forecasting for workforce coverage.
  • Perform customer service representative duties amp; responsibilities to assist with queue reduction during peak hours of increased contact volume.
  • Prepare employees’ work schedules, manage time off requests, and approve timecards.
  • Perform building closing duties (walkthrough, set alarm, and lock doors).
What We'll Need from You
  • Associate degree in Business or a related field preferred.
  • Minimum of 3 years of customer service or call center experience.
  • Minimum of 1 year of leadership experience managing, coaching, and developing employees.
  • Experience working with e-commerce marketplaces such as Amazon, eBay, or Walmart preferred.
  • Strong understanding of call center performance metrics and customer service best practices.
  • Proficiency with Google Workspace, including Gmail, Docs, Sheets, and Forms.
  • Excellent communication, coaching, and problem-solving skills.
  • Strong analytical abilities with a data-driven approach to decision making.
  • Ability to prioritize competing responsibilities in a fast-paced environment.
  • Previous e-commerce experience is preferred.
  • Interest in power sports or outdoor power equipment is a plus.
Pay Range
  • $65,000 - $70,000/annually
When and Where You'll Be Working
  • Training Schedule: Monday–Friday, 9:00 AM – 4:00 PM (in-office)
  • Operating Hours: Sunday–Saturday, 8:00 AM – 6:00 PM
  • Scheduling: Shifts may vary and can include mornings, evenings, and weekends.
  • Weekend Requirement: Weekend availability required; rotating weekends off provided.
  • Hybrid Schedule: Eligible after successful completion of training.
  • Remote Work Requirements: Must have a secure, distraction-free home office and reliable high-speed internet.
  • BW Retail Solutions - Chesterfield, MI
Why You'll Love Working Here
  • Award-Winning Benefits: Earned the 2026 Top Employee Benefits Award by Mployer
  • 100% Employer-Paid Benefits: Medical, Dental, Short-Term Disability, and Basic Life Benefit
  • Voluntary Benefits: Vision, Long-Term Disability, Critical Illness, and Supplemental Life Insurance
  • 401(k) Retirement Plan: 100% employer match up to 3% of employee contributions, plus a 50% match on the next 2%
  • Paid Time Off: Competitive PTO package plus 6 paid holidays annually
  • Career Growth: Long-term opportunity with advancement paths in a growing, family-oriented company
  • Professional Development: Environment that promotes continuous learning and career development
  • Additional Programs: Tuition reimbursement, employee referral bonus, employee discounts, and Employee Assistance Program (EAP)
  • Wellness Program: Employer-sponsored program offering opportunities to earn company-paid HSA contributions and prizes
  • Employee Engagement: Company-sponsored holiday parties, team luncheons, and employee appreciation events
About Us
BW Retail Solutions is a trusted leader in end-to-end eCommerce retail brand management. Founded in 2017, we combine time-tested values with modern innovations to adapt to an ever-changing consumer landscape. We now manage over one million transactions per year by retailing the top brands in the outdoor power equipment and powersports industries. Through innovation and a customer-centric approach, we continue to elevate the e-commerce shopping experience for new and loyal customers alike. At BW Retail Solutions, we are proud of our strong culture that is built on collaboration, integrity, and adaptability. As we grow, so does our commitment to creating a workplace where people are empowered to learn, contribute, and thrive.
Visit our website to find out more at http://www.bwretail.com/
BW Retail Life: BW Retail Life
We are an equal opportunity employer and will not unlawfully discriminate on the basis of race, color, sex, national origin, age, religion, marital or veteran status, the presence of a medical condition or handicap, height, weight, arrest record or any other protected status in the hiring, payment, discipline, or promotion of employees.

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