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Executive Call Center Manager Jobs in Michigan (NOW HIRING)

Air Conditioning Contractor

Call Center Agent

Clinton, MI · On-site

$17 - $21/hr

The incumbent also assists the Call Center Manager in achieving the applicable sections of the corporate strategic plan. Benefits * Paid Training * Careers Advancement Opportunities * Competitive ...

Air Conditioning Contractors of America

$17 - $21/hr

The incumbent also assists the Call Center Manager in achieving the applicable sections of the corporate strategic plan. Benefits * Paid Training * Careers Advancement Opportunities * Competitive ...

M.I.N.D

Appointment Center Manager

Farmington, MI · On-site

$60K - $65K/yr

... executive leadership, and drives continuous improvement in access, quality, and performance. Essential Functions * Provide direct management and leadership for appointment call center Team Leads and ...

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Manager General Purpose: Provide professional and courteous customer service and sales support to both internal and external customers calling into the Call Center at Isabella Bank. The ...

Isabella Bank

Call Center Representative I

Mount Pleasant, MI · On-site

$14.75 - $18.50/hr

Call Center Manager General Purpose: Provide professional and courteous customer service and sales support to both internal and external customers calling into the Call Center at Isabella Bank. The ...

Michigan Legacy Credit Union

Call Center Rep

Warren, MI · On-site

$15 - $18.75/hr

Call Center Manager Department : Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support concerning the credit union and its products. Offer our members ...

Michigan Legacy Credit Union

Call Center Rep

Wyandotte, MI · On-site

$14.75 - $18.50/hr

Call Center Manager Department : Call Center Job Group : Non-Exempt Direct Reports : None Provide information and member support concerning the credit union and its products. Offer our members ...

YOUNGWILLIAMS INC

Call Center Supervisor

Livonia, MI · On-site

$23/hr

Makes recommendations to management concerning transfers, promotions, discipline, hiring and termination. * Monitors individual, team and call center results to identify and act on both positive and ...

Global Channel Management

Call Center Rep

Melvindale, MI · On-site

$14.75 - $18.50/hr

About the job Call Center Rep Call Center Rep needs 2+ years experience Call Center requires: * Excel (Sheet or formula) * DVI(Software for job lookup/ordering) * Incoming/outgoing calls * High ...

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Executive Call Center Manager information

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.

Why do people quit executive call center manager jobs?

People often leave executive call center manager roles due to high stress, long working hours, and pressure to meet performance targets. Job dissatisfaction can also stem from limited advancement opportunities, inadequate support, or burnout from managing large teams and complex customer issues.

What are the most commonly searched types of Call Center Manager jobs in Michigan?

The most popular types of Call Center Manager jobs in Michigan are:

What are popular job titles related to Executive Call Center Manager jobs in Michigan?

For Executive Call Center Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Executive Call Center Manager jobs in Michigan look for?

The top searched job categories for Executive Call Center Manager jobs in Michigan are:

What cities in Michigan are hiring for Executive Call Center Manager jobs?

Cities in Michigan with the most Executive Call Center Manager job openings:

Executive Call Center Manager jobs near you

Call Center Manager

Luxury Bath Technologies

Port Huron, MI • On-site

Full-time

Re-posted 8 days ago

Job description

Call Center Manager – Port Huron, MI
Join a Growing Leader in Bath Remodeling & Accessibility Solutions

At Mobility Remodelers, we’re redefining what bath remodeling means—bringing stylish, affordable, and low-maintenance solutions to homeowners, businesses, and individuals with accessibility needs. Born from a desire to raise industry standards, we’ve earned a reputation for unmatched quality and workmanship across our full line of acrylic bath and shower systems.

We’re currently seeking an experienced Call Center Manager to lead our inside sales and scheduling team in Port Huron, MI. This is a key leadership role where you’ll help drive our continued growth, develop a high-performing team, and ensure outstanding service and efficiency in every customer interaction.

What You’ll Do:

  • Oversee daily call center operations, ensuring smooth scheduling and high-quality customer interactions

  • Recruit, hire, train, and coach a team of Call Center Representatives

  • Manage inbound and outbound calls with a focus on service and sales

  • Coordinate with our sales team to optimize appointment setting and territory coverage

  • Monitor performance metrics and drive results to meet weekly and monthly targets

  • Handle escalated customer issues with professionalism and poise

What We’re Looking For:

  • Proven leadership experience in a call center or customer service environment

  • Strong communication, problem-solving, and organizational skills

  • Ability to thrive in a fast-paced setting and lead by example

  • Proficiency with CRM and scheduling tools

  • Availability to work evenings and weekends as needed

Why Join Us?

We offer a competitive salary plus performance-based bonuses, along with the opportunity to make a meaningful impact in a growing company with a mission-driven culture.

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