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Work From Home Call Center Back Office Jobs (NOW HIRING)

MCI Careers

Work From Home Call Center Sales

FL · Remote

$14.10 - $16.25/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding ...

MCI Careers

Work From Home Call Center Sales

Iowa, IA · Remote

$12.41/hr

Remote Work-at-Home MCI is one of the fastest-growing tech-enabled business services companies in ... Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding ...

MCI Careers

Work From Home Call Center Sales

FL · Remote

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Basic understanding ...

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How much do work from home call center back office jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for work from home call center back office in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Work From Home Call Center Back Office vs Work From Home Customer Service Representative?

AspectWork From Home Call Center Back OfficeWork From Home Customer Service Representative
Primary RoleHandling administrative and support tasks for call center operationsAssisting customers directly with inquiries and support
Required SkillsData entry, CRM software, communication skillsCommunication, problem-solving, product knowledge
Work EnvironmentHome office, often with team collaboration toolsHome office, direct customer interaction
Common CertificationsNone typically required, but CRM or admin courses helpfulCustomer service certifications optional but beneficial

Work From Home Call Center Back Office roles focus on administrative support within call centers, while Work From Home Customer Service Representatives interact directly with customers. Both roles require strong communication skills and can be performed remotely, but their daily tasks and focus differ significantly.

More about Work From Home Call Center Back Office jobs
What cities are hiring for Work From Home Call Center Back Office jobs? Cities with the most Work From Home Call Center Back Office job openings:
What states have the most Work From Home Call Center Back Office jobs? States with the most job openings for Work From Home Call Center Back Office jobs include:
What job categories do people searching Work From Home Call Center Back Office jobs look for? The top searched job categories for Work From Home Call Center Back Office jobs are:
Work From Home Call Center Back Office jobs near you
Infographic showing various Work From Home Call Center Back Office job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Work From Home Call Center Representative

KPH Healthcare Services

Gouverneur, NY • On-site, Remote

$16/hr

Full-time

Re-posted 26 days ago

KPH Healthcare Services rating

6.8

Company rating: 6.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Overview
Scope of Responsibilities: Acquires skillset and knowledge of PBM and mail order resources, within their respective platforms, to effectively answer and document member related inquiries, complete eligibility updates and service member and client request in an accurate and efficient manner.
Job Summary: Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources.
Responsibilities
Job Duties:
  • Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
  • Understand, master and gain efficiency in systems leveraged by the Help Desk.
  • Provide Help Desk resolution of customer service issues to insure complete client satisfaction.
  • Provide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction.
  • Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
  • Assist with on-site client orientation, health fairs and business conferences as needed.
  • Assist with on-site resolution of customer service issues to clients as needed.
  • Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
  • Responsible for completing all mandatory and regulatory training programs
  • Perform other duties as assigned

Qualifications
Attendance Requirements:
  • Must be available, and on time for scheduled work shifts.

Educational Requirements:
  • Preferred: High School Diploma or GED, or equivalent experience

Experience:
  • Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service.

Special Conditions of Employment:
  • Drug test
  • Initial and continuous exclusion and sanction/disciplinary monitoring
  • Any and all additional eligibility requirements based on the specific positio

Required Training:
  • HIPAA Privacy Course
  • HIPAA Security Course

Job Skill Requirements:
  • Exceptional phone and listening skills.
  • Exceptional written and verbal communication skills
  • Preferred PC skills including Microsoft Office

Compensation
$16.00 per hour.
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.
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