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How much do work from home call center back office jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for work from home call center back office in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Work From Home Call Center Back Office vs Work From Home Customer Service Representative?

AspectWork From Home Call Center Back OfficeWork From Home Customer Service Representative
Primary RoleHandling administrative and support tasks for call center operationsAssisting customers directly with inquiries and support
Required SkillsData entry, CRM software, communication skillsCommunication, problem-solving, product knowledge
Work EnvironmentHome office, often with team collaboration toolsHome office, direct customer interaction
Common CertificationsNone typically required, but CRM or admin courses helpfulCustomer service certifications optional but beneficial

Work From Home Call Center Back Office roles focus on administrative support within call centers, while Work From Home Customer Service Representatives interact directly with customers. Both roles require strong communication skills and can be performed remotely, but their daily tasks and focus differ significantly.

More about Work From Home Call Center Back Office jobs
What cities are hiring for Work From Home Call Center Back Office jobs? Cities with the most Work From Home Call Center Back Office job openings:
What states have the most Work From Home Call Center Back Office jobs? States with the most job openings for Work From Home Call Center Back Office jobs include:
What job categories do people searching Work From Home Call Center Back Office jobs look for? The top searched job categories for Work From Home Call Center Back Office jobs are:
Work From Home Call Center Back Office jobs near you
Infographic showing various Work From Home Call Center Back Office job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

VIRGINIA only - Work at Home Call Center Representative

InfoCision

Richmond, VA • Remote

$13/hr

Full-time, Other

Re-posted yesterday

InfoCision rating

3.0

Company rating: 3.0 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

71st of 71 rated call and contact centers

Job description

We're looking for dependable, customer-focused individuals to join our growing remote call center team. If you're an excellent communicator who enjoys helping customers and working from home, we'd love to hear from you.

Schedule Options:

  • Day Shift
  • Evening Shift
  • Night Shift (available until 2:00 AM EST)

Job Responsibilities:

  • Answer inbound customer calls professionally and courteously.
  • Make outbound calls on behalf of a variety of clients.
  • Follow client-specific call flows and procedures.
  • Provide outstanding customer service and problem resolution.
  • Accurately document customer interactions.
  • Meet quality, attendance, and performance expectations.

Qualifications:

  • Excellent verbal communication skills.
  • Strong customer service skills.
  • Comfortable using a computer and navigating multiple applications.
  • Ability to multitask while speaking with customers.

Benefits:

  • 100% Remote Work from Home
  • Paid Training
  • Weekly Pay
  • Access a Portion of Your Earned Wages Multiple Times Each Week
  • Flexible Scheduling
  • Employee Recognition & Rewards Program
  • Opportunities for Career Growth and Advancement
  • Supportive Leadership Team

InfoCision. Work Happy. Live Happy.

Salary: $13.00 per hour

Work Location: Remote

Remote Work Requirements- Candidates must provide their own:

  • Windows PC or laptop with at least 8 GB of RAM (No MacBook or Chromebook)
  • Dual monitors
  • Webcam
  • USB Headset
  • Wired mouse
  • Reliable high-speed internet with a hard-wired connection.
  • A quiet, distraction-free workspace

What InfoCision employees say

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