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Customer Service Chat Support Jobs in Virginia (NOW HIRING)

The Nurse Dolls 2.0

Live chat support

Chester, VA · On-site

$20 - $35/hr

Are you passionate about helping others and delivering exceptional customer service? The Nurse Dolls is looking for a dedicated Live Chat Support Specialist to join our team! Inspired by Dr. Nicole M.

The Nurse Dolls 2.0

Live chat Support

Chester, VA · On-site

$20 - $28/hr

Are you a skilled communicator with a knack for providing exceptional customer service? The Nurse ... Chat Agent to join our customer support team. In this role, you will be the digital face of our ...

The Nurse Dolls 2.0

Customer service support

Chester, VA · On-site

$20 - $35/hr

Providing friendly and professional support to customers via phone, email, or chat. * Resolving ... Comfortable using customer service software and basic computer applications. * Team Player: A ...

Daon

Product Support Engineer

Fairfax, VA · On-site

Provide management with ongoing feedback on the effectiveness of customer service and internal ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Provide management with ongoing feedback on the effectiveness of customer service and internal ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...

NAOVI

Customer Service Support Specialist

Mclean, VA · On-site

Customer Service Support Specialist NAOVI is seeking a Customer Service Support Specialist for the following task: Required Skills * All candidates will need to currently possess an Active TSSCI w/FS ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Provide management with ongoing feedback on the effectiveness of customer service and internal ... Experience with ticketing systems, live chat support channels, and basic workflow tools. * Hands-on ...

Daon, Inc.

Product Support Engineer

Fairfax, VA · On-site

Provide management with ongoing feedback on the effectiveness of customer service and internal ... Experience with ticketing systems, live chat support channels, and basic workflow tools.

Akina Pharmacy

Customer Service Representative

Sterling, VA · On-site

$15.75 - $21.50/hr

Communication and Support: * Efficiently manage a high volume of inbound and outbound ... live chat, to confirm orders, schedule deliveries, and address any concerns or questions from ...

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Virginia

Customer Service Chat Support information

See Virginia salary details

$11

$19

$27

How much do customer service chat support jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer service chat support in Virginia is $19.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.72 per hour, depending on experience, location, and employer.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

Are remote customer service chat support jobs legit?

Remote customer service chat support jobs are legitimate positions offered by many companies to handle customer inquiries via online chat. These roles typically require good communication skills, computer literacy, and sometimes specific software knowledge; they are often part-time or full-time and may involve flexible schedules. However, job seekers should verify the employer's credibility to avoid scams and ensure the position is genuine.

How to become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with computer systems, familiarity with chat or ticketing software, and the ability to handle customer inquiries professionally are important. Some employers may require training or certifications in customer service or specific tools used in the role.

What are popular job titles related to Customer Service Chat Support jobs in Virginia?

For Customer Service Chat Support jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Support jobs in Virginia look for?

The top searched job categories for Customer Service Chat Support jobs in Virginia are:

Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Virginia as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,583 per year, or $19 per hour.

Live chat support

Chester, VA • On-site

The Nurse Dolls 2.0
See more jobs at The Nurse Dolls 2.0external

$20 - $35/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Join The Nurse Dolls Team as a Live Chat Support Specialist!

Are you passionate about helping others and delivering exceptional customer service? The Nurse Dolls is looking for a dedicated Live Chat Support Specialist to join our team! Inspired by Dr. Nicole M. Brown, RN, DNP, The Nurse Dolls was created to educate and inspire through the lens of healthcare. If you're ready to be part of a company that values curiosity, learning, and meaningful connections, we’d love to hear from you!

What You’ll Do as a Live Chat Support Specialist

As a Live Chat Support Specialist, you’ll be the friendly and knowledgeable voice behind our live chat platform. Your role will be key in ensuring our customers have a seamless and positive experience. Here’s what your day-to-day will look like: - Respond promptly to customer inquiries via live chat with professionalism and warmth. - Provide accurate and helpful information about our products and services. - Troubleshoot and resolve customer concerns efficiently. - Collaborate with the team to ensure consistent and high-quality support. - Maintain detailed and accurate records of customer interactions.

What We’re Looking For

We’re seeking someone who thrives in a fast-paced, customer-focused environment. To succeed in this role, you’ll need: - At least 1 year of experience in a customer service or similar role. - Strong written communication skills with a friendly and approachable tone. - A knack for problem-solving and multitasking. - A proactive attitude and a genuine desire to help others. - Familiarity with live chat platforms is a plus, but not required.

What We Offer

At The Nurse Dolls, we believe in investing in our team members. Here’s what you can expect: - Paid training to set you up for success in your role. - Access to healthcare benefits to support your well-being.

Why Join The Nurse Dolls?

At The Nurse Dolls, we’re more than just a company—we’re a community. Our mission is rooted in education, inspiration, and making a difference. We value curiosity, compassion, and teamwork, and we strive to create an environment where everyone feels empowered to grow and thrive.

Ready to Apply?

If you’re excited about the opportunity to make a difference through exceptional customer support, we’d love to hear from you! Apply today and take the first step toward joining The Nurse Dolls family.


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