We're iPostal1 and we're in growth mode! This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry.
We're iPostal1 and we're in growth mode! This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry.
Product Support Engineer
Fairfax, VA · On-site
About Daon Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading
Product Support Engineer
Fairfax, VA · On-site
About Daon Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading
Description Do you have a talent for making people feel heard and supported, especially over the phone? We're looking for dedicated full-time skilled Customer Service Representatives who thrive on
Description Do you have a talent for making people feel heard and supported, especially over the phone? We're looking for dedicated full-time skilled Customer Service Representatives who thrive on
Customer Service Representative
Virginia Beach, VA · On-site
$14 - $19/hr
Job Type Full-time Description Do you have a talent for making people feel heard and supported, especially over the phone? We're looking for dedicated full-time skilled Customer Service
Customer Service Representative
Virginia Beach, VA · On-site
$14 - $19/hr
Job Type Full-time Description Do you have a talent for making people feel heard and supported, especially over the phone? We're looking for dedicated full-time skilled Customer Service
Product Support Engineer
Fairfax, VA · On-site
Salary: About Daon Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and
Quick apply
Product Support Engineer
Fairfax, VA · On-site
Salary: About Daon Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and
Customer Service Representative
Virginia Beach, VA · On-site
$14 - $19/hr
Description: Do you have a talent for making people feel heard and supported, especially over the phone? We're looking for dedicated full-time skilled Customer Service Representatives who thrive on
Quick apply
Customer Service Representative
Virginia Beach, VA · On-site
$14 - $19/hr
Description: Do you have a talent for making people feel heard and supported, especially over the phone? We're looking for dedicated full-time skilled Customer Service Representatives who thrive on
Product Support Engineer
Fairfax, VA · On-site
About Daon Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading
Product Support Engineer
Fairfax, VA · On-site
About Daon Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading
Customer Service Representative
Sterling, VA · On-site +1
$17 - $22/hr
Akina Pharmacy accepts applications for this position on a rolling basis. While we do not have an immediate opening now, we are actively building our pipeline for future needs. Strong candidates are
Customer Service Representative
Sterling, VA · On-site +1
$17 - $22/hr
Akina Pharmacy accepts applications for this position on a rolling basis. While we do not have an immediate opening now, we are actively building our pipeline for future needs. Strong candidates are
Customer Service Representative, Transportation
Richmond, VA · On-site
$18.44/hr
WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of
Customer Service Representative, Transportation
Richmond, VA · On-site
$18.44/hr
WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of
WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of
Quick apply
WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of
Customer Service Technician
Fairfax, VA · On-site
$17.75 - $23.75/hr
Description: Client First Technologies currently is seeking a Customer Service Technician with experience supporting enterprise users of computer applications and systems. The Customer Service
Quick apply
Customer Service Technician
Fairfax, VA · On-site
$17.75 - $23.75/hr
Description: Client First Technologies currently is seeking a Customer Service Technician with experience supporting enterprise users of computer applications and systems. The Customer Service
Remote Customer Service Specialist
Virginia Beach, VA · On-site +1
$16.25 - $21.25/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,
Remote Customer Service Specialist
Virginia Beach, VA · On-site +1
$16.25 - $21.25/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,
Remote Customer Service Specialist
Hampton, VA · On-site +1
$16.50 - $21.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,
Remote Customer Service Specialist
Hampton, VA · On-site +1
$16.50 - $21.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,
Remote Customer Service Specialist
Chesapeake, VA · On-site +1
$16.50 - $21.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,
Remote Customer Service Specialist
Chesapeake, VA · On-site +1
$16.50 - $21.75/hr
Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms,
Customer Service Chat Support information
See Virginia salary details
$11.92 - $13.37
5% of jobs
$13.37 - $14.82
11% of jobs
$15.97 is the 25th percentile. Wages below this are outliers.
$14.82 - $16.27
12% of jobs
$16.27 - $17.72
18% of jobs
The median wage is $18.13 / hr.
$17.72 - $19.17
17% of jobs
$20.29 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.63
17% of jobs
$20.63 - $22.08
8% of jobs
$22.08 - $23.53
4% of jobs
$23.53 - $24.98
4% of jobs
$24.98 - $26.43
3% of jobs
$26.43 - $27.88
1% of jobs
$11
$19
$27
How much do customer service chat support jobs pay per hour?
As of Jul 26, 2026, the average hourly pay for customer service chat support in Virginia is $19.03, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $20.72 per hour, depending on experience, location, and employer.
Are chat support jobs legit?
Customer service chat support jobs are legitimate positions offered by many companies to assist customers via online chat platforms. These roles typically require good communication skills, familiarity with chat tools, and sometimes specific training or certifications. Job seekers should verify the employer's credibility and avoid offers that ask for upfront payments or personal financial information.
What are the most common challenges faced by Customer Service Chat Support representatives and how can they overcome them?
Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.
How to become a customer support chat agent?
To become a customer support chat agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or ticketing software. Some employers may require prior customer service experience or specific training, and having good problem-solving abilities is essential for success in this role.
What is the difference between Customer Service Chat Support vs Customer Service Representative?
| Aspect | Customer Service Chat Support | Customer Service Representative |
|---|---|---|
| Work Environment | Online chat platforms, remote work | In-person, call centers, or remote |
| Required Skills | Written communication, typing speed, problem-solving | Verbal communication, interpersonal skills |
| Common Certifications | Customer service or communication courses | None typically required, but customer service training |
| Industry Usage | Retail, tech, e-commerce, telecom | Retail, banking, telecom, hospitality |
Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.
What are the key skills and qualifications needed to thrive as a Customer Service Chat Support representative, and why are they important?
To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.
How much do chat support agents make?
Customer service chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Entry-level positions may pay closer to minimum wage, while experienced agents with specialized skills can earn higher wages or bonuses. Many roles also offer flexible schedules and remote work options.
How to make 1000 a week remotely?
Customer Service Chat Support roles typically pay hourly, with earnings depending on hours worked and pay rate, often ranging from $10 to $20 per hour. To make $1,000 weekly, you would need to work approximately 50 to 100 hours at these rates, which may require overtime or multiple shifts. Developing strong communication skills and familiarity with chat platforms can improve efficiency and earning potential in remote customer support jobs.
What is Customer Service Chat Support?
Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Virginia? For Customer Service Chat Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Virginia look for? The top searched job categories for Customer Service Chat Support jobs in Virginia are:
What cities in Virginia are hiring for Customer Service Chat Support jobs? Cities in Virginia with the most Customer Service Chat Support job openings:
$15.75 - $21.50/hr
Full-time
Posted 26 days ago
Job description
We’re iPostal1 and we’re in growth mode!
This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Richmond, VA location. There will be a two-week, paid training which starts with the first week in the Richmond office and the second week in our Montebello, N.Y. headquarters.
To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!
*Please note this is an in-office role. Remote work is not available.
Responsibilities:
Answer inbound calls from customers in a prompt and professional manner
Identify the type of assistance needed
Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
Manage customer expectations
Actively engage customers in on-line chat context
Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
Requirements:
Active listening skills
Results oriented
Strong work ethic
Excellent verbal and written communication skills
Previous experience in a customer service-oriented role
iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.